외관

프렌샴 폰드 컨트리 하우스 호텔 & 스파 여행 후기

4 out of 5
프렌샴 폰드 컨트리 하우스 호텔 & 스파
Bacon Lane, Churt, Farnham, England

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 578개 이용 후기 중 276개" "
평점 8 - 좋아요. 578개 이용 후기 중 204개" "
평점 6 - 괜찮아요. 578개 이용 후기 중 60개" "
평점 4 - 별로예요. 578개 이용 후기 중 27개" "
평점 2 - 너무 별로예요. 578개 이용 후기 중 11개" "

9.0/10

청결 상태

8.6/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

Rob

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely setting and staff
2024년 4월에 2박 숙박함

8/10 - 좋아요

Sharon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

8/10 - 좋아요

Chris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Amy 님, 2024년 3월 19일
Thank you for sharing your positive feedback! We are delighted to hear you had a wonderful stay.

10/10 - 훌륭해요

Colleen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff were friendly and helpful. We arrived very early because we had a funeral to attend and they gave us our room to change before the 3pm check in time. The room was lovely and clean with all the usual stuff I expect for 4* hotels. Eg. Tea and coffee, water and washing products. The restaurant was good and the food was nice. Breakfast was good value.
2024년 3월에 1박 숙박함
답변 제공: Amy 님, 2024년 3월 16일
Dear Colleen,Thank you for taking the time to share your experience with us. We are delighted to hear that our staff were able to accommodate your early arrival. Providing a seamless and comfortable experience for our guests, especially during sensitive times like attending a funeral, is incredibly important to us.It's fantastic to hear that you enjoyed your room, we strive to maintain high standards of cleanliness and comfort to ensure our guests have a pleasant stay. We are also pleased to learn that you enjoyed dining at our restaurant.Your positive feedback serves as great encouragement for our team, and we are truly grateful for your kind words. We hope to have the pleasure of welcoming you back in the future, under happier circumstances perhaps, and providing you with another memorable stay.Warm regards,AmyFront of House

10/10 - 훌륭해요

Angie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property and staff were great
2024년 3월에 2박 숙박함
답변 제공: Amy 님, 2024년 3월 11일
Thank you for sharing your positive feedback about your recent stay with us!

2/10 - 너무 별로예요

Alay

2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Simon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Amy 님, 2024년 2월 29일
Thank you for sharing your positive experience with us! We hope to welcome you back to Frensham Pond Hotel & Spa soon.

8/10 - 좋아요

Michelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Reception Team 님, 2024년 2월 26일
Thank you for sharing your feedback with us! We hope to welcome you back soon for another enjoyable stay.

10/10 - 훌륭해요

Tianya

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel is a located in a beautiful place. Staffs are friendly and professional. Room is really clean and comfortable. I fully enjoyed the stay. The food served in the restaurant is delicious and good quality. However, the restaurant service is average. I received nothing extra apart being served the plate and they still charged 10% service charge on the bill. Overall, I had a very good experience during the stay.
2024년 1월에 4박 숙박함
답변 제공: Amy 님, 2024년 1월 31일
Dear Tianya,Thank you for your kind words and positive feedback about our location, staff, and comfortable rooms. We're thrilled to hear that you fully enjoyed your stay with us. We appreciate your comments on the food quality in our restaurant.We apologize for any inconvenience caused by the restaurant service and the 10% service charge. Your feedback is important, and we'll review this internally to make necessary improvements.We hope to welcome you back for another enjoyable stay in the future.Best regards,AmyFront of House

8/10 - 좋아요

Jenny

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful location.
This is the third time we have stayed there. The location is beautiful and peaceful. Staff are welcoming and the rooms and beds are comfortable if a little chilly at times. We had a bar meal which was very good and we were kindly allowed an extra hour before checkout to help with our arrangements or the day. Unfortunately, I left my ‘phone charger in the room and was disappointed that the hotel did not respond to my request to forward it to me.
2024년 1월에 1박 숙박함
답변 제공: Amy 님, 2024년 1월 30일
Dear Jenny,Thank you for choosing to stay with us! We're delighted to hear that you enjoyed our location, the welcoming staff and comfortable rooms. We appreciate your feedback regarding the room temperature and will certainly address this matter.It's great to know you enjoyed the bar meal, and we're glad we could accommodate your request for a later checkout.We apologize for any inconvenience regarding your phone charger. If you could provide us with your contact details, we will do our best to locate and forward your charger promptly.We hope to welcome you back for a fourth stay!Warm regards,AmyFront of House

10/10 - 훌륭해요

Nilesh

2024년 1월에 1박 숙박함
답변 제공: Amy 님, 2024년 1월 21일
Dear Nilesh,Thank you so much for your 10 out of 10 rating! We are thrilled to hear that you had such a fantastic experience during your stay at our hotel. It's always our goal to provide the highest level of service and create memorable moments for our guests. We appreciate your kind words and hope to have the pleasure of welcoming you back in the near future.Warm regards,AmyFront of House

10/10 - 훌륭해요

Lee

2024년 1월에 1박 숙박함
답변 제공: Amy 님, 2024년 1월 19일
Dear Lee,Thank you so much for taking the time to share your fantastic 10/10 review! We're thrilled to learn that you had a stellar experience during your stay with us. Providing exceptional service and a memorable stay is our top priority, and we're delighted to have exceeded your expectations. Your kind words mean a lot to us, and we can't wait to welcome you back for another wonderful stay.Best regards,AmyFront of House

6/10 - 괜찮아요

실제 이용하신 고객

2023년 12월에 3박 숙박함
답변 제공: Amy 님, 2024년 1월 11일
Dear Guest,Thank you for taking the time to share your feedback with us. We appreciate your honesty and the valuable insights you've provided in your 6/10 review.We regret that your experience fell short of your expectations, and we apologize for any aspects of your stay that did not meet your satisfaction. Your comments are essential for our continuous improvement, and we will thoroughly review your feedback to identify areas where we can enhance our services.If there are specific details or issues you'd like to discuss further, please feel free to reach out. We are committed to addressing any concerns and making amends where possible.We hope to have the opportunity to welcome you back in the future for an improved and more enjoyable stay.Thank you for choosing our hotel and providing us with the opportunity to learn and grow.Best regards,Amy

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Over priced and terrible staff
Rudest staff I’ve ever experienced. Hugely overpriced hotel for what is essentially only as good as a premier inn. Wouldn’t ever contemplate staying again. For a hotel that prides itself on being a ‘spa hotel’, the spa is tiny and not worth the £30 per person (spa entry is not included in the room price). Check in time was 3pm, spa closes at 5pm. Very hard to justify charging £60 for 2 people for less than 2 hours! I spend over 150 days a year travelling for work, I can honestly say this is the worst hotel experience I’ve had in a very long time.
2023년 12월에 1박 숙박함
답변 제공: Amy 님, 2024년 1월 11일
Dear Guest,We are truly sorry to hear about your disappointing experience during your recent stay at our hotel. Your feedback is of great concern to us, and we apologize for any inconvenience caused by the behavior of our staff.Our team is committed to providing excellent service, and we are disheartened to learn that we fell short of your expectations. We will address this matter internally to ensure such incidents do not recur.We also apologize for any disappointment with our spa facilities and the associated fees.Your extensive travel experience and candid feedback are invaluable to us, and we regret that we did not meet your expectations. If you would be open to providing more details about your stay, we would appreciate the opportunity to investigate further and make amends.We understand that we have much to improve upon, and we sincerely hope you might reconsider staying with us in the future, allowing us the chance to provide the exceptional experience we aspire to offer.Thank you for bringing these matters to our attention.Best regards,Amy

8/10 - 좋아요

Dave

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel
First visit to this hotel and the whole place including spa was amazing, our only issue was with dinner...due to a large Christmas party we were put into a room which had no Christmas atmosphere or decorations & looked more like a store room or staff room. After receiving our food the staff practically forgot about us due to the large party which did leave a sour taste, but besides that the rooms were amazing the spa facilities were very nice & would definitely go back minus the 100 people party.
2023년 12월에 1박 숙박함
답변 제공: Amy 님, 2024년 1월 11일
Dear Dave,Thank you for sharing your recent experience at our hotel, and we're delighted to hear that you enjoyed the overall ambiance, rooms, and spa facilities during your first visit.However, we sincerely apologize for the inconvenience you experienced during dinner. It's disheartening to learn that the Christmas party affected the atmosphere of your dining area, and we regret any oversight in making your experience festive. We understand the importance of a pleasant dining environment, and we will address this concern to ensure it does not happen again in the future.We also apologize for any delay in service you encountered due to the large party. Your feedback is valuable, and we will use it to enhance our coordination during such events to ensure that every guest receives the attention they deserve.We appreciate your understanding and patience, and we are glad to know that, despite the dinner issue, you found our rooms and spa facilities to your liking. We look forward to the opportunity to welcome you back for a future stay, without the presence of a large party, and provide you with the outstanding experience you deserve.Thank you for choosing our hotel, and we hope to see you again soon.Best regards,Amy

10/10 - 훌륭해요

JILL

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We loved everything and will certainly come back
2023년 12월에 1박 숙박함
답변 제공: Amy 님, 2024년 1월 11일
Dear Jill,Thank you so much for your kind words! We're thrilled to hear that you loved everything during your stay with us. It's always rewarding to receive positive feedback, and we're delighted to know that you plan to return.We look forward to welcoming you back and providing you with another exceptional experience. If there's anything specific you enjoyed or if there are ways we can make your next stay even more memorable, please don't hesitate to let us know.Once again, thank you for choosing our hotel, and we can't wait to host you again in the future!Warm regards,Amy

10/10 - 훌륭해요

Karen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Amy 님, 2024년 1월 11일
Dear Karen,Thank you so much for your fantastic 10/10 review! We are thrilled to learn that you had such an outstanding experience during your stay with us. It's our goal to provide the highest level of service and hospitality, and we're delighted to know that we met your expectations.Your feedback means a lot to us, and we truly appreciate your positive comments. If there's anything specific that stood out to you or any additional feedback you'd like to share, please feel free to let us know. We're always eager to enhance our guests' experiences even further.We look forward to the pleasure of hosting you again in the future. Thank you for choosing our hotel, and we're grateful for the opportunity to make your stay exceptional.Warm regards,Amy

10/10 - 훌륭해요

Mark

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Amy 님, 2024년 1월 11일
Dear Mark,Thank you so much for your fantastic 10/10 review! We are thrilled to learn that you had such an outstanding experience during your stay with us. It's our goal to provide the highest level of service and hospitality, and we're delighted to know that we met your expectations.Your feedback means a lot to us, and we truly appreciate your positive comments. If there's anything specific that stood out to you or any additional feedback you'd like to share, please feel free to let us know. We're always eager to enhance our guests' experiences even further.We look forward to the pleasure of hosting you again in the future. Thank you for choosing our hotel, and we're grateful for the opportunity to make your stay exceptional.Warm regards,Amy

10/10 - 훌륭해요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My wife and I stayed at the property on 16th and 17th November for our wing anniversary. The first room allocated to us was the basic double room. Perfectly fine apart from the noise caused by a generator, not bad but my wife is a light sleeper. So we upgraded to another room. Great view of the pond at the front and quiet. Wonderful ! The following ight we were informed by staff that we did not need to pay for the upgrade, so that was a nice treat. The staff were friendly and efficient especially Josna in the spa and Vishnu who was serving in the restaurant. We dined there on the second night and had a great meal. The spa itself was great, clean and welcoming. I rarely write a review for hotels but made an exception in this case. Strongly recommended. My wife wants to return on her birthday in May 2024. Ths again is something we would rarely do. Hope this is helpful.
2023년 11월에 2박 숙박함
답변 제공: Tushar Patel 님, 2023년 11월 27일
Thank you for sharing your positive experience at the property! It sounds like you had a memorable anniversary stay. It's great to hear that the staff, particularly Joshna and Vishnu, contributed to making your time there enjoyable. The complimentary upgrade and the special treatment you received must have added to the overall positive impression.Your detailed feedback about the rooms, noise issue, and the excellent view is valuable for other potential guests. The fact that you're considering returning for your wife's birthday in May 2024 and that you rarely write reviews further emphasizes your satisfaction with the experience.I'm sure your feedback will be helpful for others looking for a place to stay, and it's always wonderful to hear about positive experiences.

10/10 - 훌륭해요

NICOLA

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff are all very attentive to your needs.
2023년 11월에 2박 숙박함
답변 제공: Tushar Patel 님, 2023년 11월 27일
Hi Nicola,Thank you for the kind words and the 5 Stars.Hope to welcome you back in future.

10/10 - 훌륭해요

NICOLA

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff are excellent. Any issues / concerns they act immediately to resolve.
2023년 11월에 3박 숙박함
답변 제공: Reception Team 님, 2023년 11월 20일
Thank you so much.

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 객실의 편안함
A little disappointing
Great location and comfortable rooms. Main menu is unexciting, hasn’t changed in over 12 months despite being told that it’s seasonal and will be changed soon,
2023년 11월에 2박 숙박함
답변 제공: Reception Team 님, 2023년 11월 20일
Thank you so much.

10/10 - 훌륭해요

Caroline

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very well satisfied customer
Gathering of 8 family members, 4 couples, all aged in our 60’s. I really enjoyed our stay because: Friendly, helpful staff. Beautiful surroundings. Good restaurant. Well kept gardens, very peaceful
2023년 11월에 2박 숙박함
답변 제공: Hannah 님, 2023년 11월 11일
Dear Guest, Thank you for your lovely feedback. We are thrilled to know that you all enjoyed your stay and that you were content with your rooms and restaurant, Kindest regards, Hannah

10/10 - 훌륭해요

NICOLA

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All staff were very helpful, and the hotel and grounds were extremely clean and tidy.
2023년 10월에 3박 숙박함
답변 제공: Tushar Patel 님, 2023년 11월 6일
It's wonderful to hear that you had such a positive experience at the Frensham Pond Hotel. We truly care about providing excellent service to our guests. The cleanliness of the hotel and grounds is also a testament to their commitment to providing a high-quality experience. I'm glad you enjoyed your stay!

10/10 - 훌륭해요

Fiona

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely location and friendly staff, clean and comfortable. We would definitely stay here again in the future
2023년 10월에 1박 숙박함
답변 제공: Hannah 님, 2023년 11월 2일
Good Afternoon Fiona, We are glad to know you enjoyed the location and you were satisfied with our staff's services. We would be happy to accomodate you again soon. Kind regards, Hannah

8/10 - 좋아요

ANDREW

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Hannah 님, 2023년 11월 2일
Hi Andrew, Thank you for your 8 out of 10-star review! We truly appreciate it! Kind regards,Hannah

4/10 - 별로예요

Amanda

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
On arrival was advised they were unable to receive payment that morning on my card which I explained was incorrect given I’d paid the booking agency approx 3 months ago when booked. Hotel clean and restaurant staff very friendly. Restaurant put 10% service charge on our evening bill without asking or mentioning! Very pricey too! On checking out they advised my card had been charged for the previous evening meal… on asking for a breakdown they’d overcharged £58 and the room cost was charged again so in total appt £165 … can’t believe they could have got this so wrong! Thankfully all rectified today!
2023년 10월에 1박 숙박함
답변 제공: Hannah 님, 2023년 10월 26일
Dear Guest, Thank you for bringing this to our attention, and we apologize for any inconvenience you experienced during your stay. We appreciate your understanding and the opportunity to clarify the situation.Regarding the payment issue, it appears there was a miscommunication regarding the release of funds from Expedia. We strive to provide a smooth experience for our guests, and we understand the frustration this may have caused.We're glad to hear that you found the hotel clean and our restaurant staff friendly. However, we apologize for any oversight in not clearly communicating the 10% service charge. We have taken your feedback into account and will work to improve our communication in this regard.The billing error you experienced upon checking out is regrettable, and we apologize for any inconvenience this may have caused. Our reception team rectified the issue promptly, and we're thankful for your understanding.Kindest regards,Hannah

8/10 - 좋아요

Hazel

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Dated rooms Room 52 is quite noisy first thing in the morning due to traffic as very close to road.
2023년 10월에 1박 숙박함
답변 제공: Hannah 님, 2023년 10월 9일
Dear Guest,Thank you for sharing your feedback. We apologize for any inconvenience you experienced with our dated rooms and the noise from the nearby road. We'll take your comments into consideration for future improvements.Best regards,Hannah

8/10 - 좋아요

Annita

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a very pleasant stay at Frensham Pond Country Hotel. Especially the staff deserves a compliment for their kindness and their helpfulness. The use of the spa and the associated costs could be explained a little better to the guests. Overall we can recommend this lovely hotel.
2023년 9월에 5박 숙박함
답변 제공: Hannah 님, 2023년 10월 8일
Dear Guest, Thank you for your kind words and valuable feedback. We're thrilled to hear you had a pleasant stay at Frensham Pond Country Hotel and appreciated our staff's kindness and helpfulness. Your suggestion about improving the explanation of spa costs will be considered. We truly appreciate your recommendation, and we look forward to welcoming you back in the future.Kind regards, Hannah

8/10 - 좋아요

James

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The property and upkeep was great, the only bad thing was some of the staff, no communication and one even arguing with my wife and he accused my wife of giving him the wrong room number to him when it wasnt the case as I was there when she told him.
2023년 9월에 4박 숙박함
답변 제공: Hannah 님, 2023년 10월 8일
Dear Guest,We are delighted to hear that you enjoyed the property and found it well-maintained. However, I am deeply sorry to learn about the issues you encountered with some of our staff members.Your feedback is essential in helping us identify areas for improvement, and we take your comments seriously. We understand that the behavior and communication of our staff can greatly impact your overall experience, and we deeply regret any inconvenience caused by their actions.Please feel free to contact us in order for us to investigate further this matter.Thank you for choosing our hotel, and we hope to have the chance to welcome you back in the future and provide you with a much-improved experience.Kind regards,Hannah

6/10 - 괜찮아요

sandra

연인과의 여행
좋아요: 청결 상태
Stayed in garden room which was lovely and spacious - nice terrace looking out to lawn. Needed to close curtains to avoid people looking in. Ate in bar - food was average. When we had an issue in the morning due to absolutely no hot water, the matter was poorly dealt with - despite reporting it to reception. Left hotel feeling that customer services severely lacking.
2023년 9월에 1박 숙박함
답변 제공: Hannah 님, 2023년 10월 8일
Dear Guest, We would like to express our sincere apologies for the issues you encountered during your recent stay at our hotel. Your feedback is invaluable to us, and I would like to assure you that we take your concerns seriously and will take immediate action to address them.We are pleased to hear that you found our garden room lovely and spacious, and you enjoyed the terrace overlooking the lawn. However, I deeply regret that the issues you faced with your stay and dining experience did not meet your expectations.Kind regards,Hannah

8/10 - 좋아요

paul

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
feed back
All was well with my stay however i found you seem to be very short staffed and i overheard a member of staff say what will happen if we have a wedding . i know you have just moved over to a tab and knew the guys were getting used to it , tried ordering room service no reply so i went to reception and i was told they were busy go to the bar , usually that would be fine however i was feeling rather unwell and thought it prudent to stay in my room just in case i had covid . which after testing i did not , but o be told by reception they couldnt do anything was not great customer service in the end they did sort it out . overall a great stay and would come back .
2023년 9월에 7박 숙박함
답변 제공: Hannah 님, 2023년 9월 28일
Dear Guest,Thank you for sharing your feedback with us. We're pleased to hear that overall, you had a great stay. However, we apologize for any inconvenience you experienced and the issues you encountered with room service. Your comments are valuable to us, and we will use them to improve our service and ensure a more seamless experience for all our guests. We look forward to welcoming you back in the future.Kindest regards,Hannah

8/10 - 좋아요

Teresa

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
I loved the location right on Frensham Pond and the view from the dining room was lovely. Unfortunately weather not nice enough to be out on terrace which would have been even better. The hotel was very clean and well cared for and the staff were lovely. A very pleasurable stay.
2023년 9월에 2박 숙박함
답변 제공: Hannah 님, 2023년 9월 28일
Dear Guest, We're delighted to hear that you loved our location by Frensham Pond, the beautiful dining room view, and the cleanliness of our hotel. Thank you for your kind words about our staff. We're glad you had a very pleasurable stay, and we hope to welcome you back soon to enjoy the terrace as well.Kind regards,Hannah

8/10 - 좋아요

Natalie

좋아요: 직원 및 서비스, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Hannah 님, 2023년 9월 28일
Dear Guest, Thank you for your 8 out of 10 review ! Kind regards,Hannah

10/10 - 훌륭해요

Julian

연인과의 여행
Very pleasant indeed
2023년 9월에 1박 숙박함
답변 제공: Hannah 님, 2023년 9월 28일
Dear Guest, We appreciate your 5 out of 5-star rating!Kind regards, Hannah

4/10 - 별로예요

Jason 님, London

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I can’t see how this property is 4 *. We stayed in room 6 which was incredibly dirty, stains in the rooms, cobwebs on the ceiling and all round the room needs a overhaul. For breakfast the next day it was very full, which is fine, but the buffet area for hot food is just four small plates, so there was never enough food and queues of people just waiting. There is just one coffee machine for what at the time was approx 50 people so as you can imagine lots of queuing. Not ideal for breakfast.
2023년 9월에 1박 숙박함
답변 제공: Hannah 님, 2023년 9월 28일
Dear Guest, Thank you for sharing your feedback, and we're truly sorry to hear about the issues you encountered during your stay. Your comments regarding the cleanliness of your room and the breakfast experience are concerning and not reflective of the level of service we aim to provide. We apologize for falling short of your expectations and will address these matters to ensure improvements are made. Your input is appreciated and will help us enhance our guest experience.Kind regards, Hannah

10/10 - 훌륭해요

Terence

2023년 9월에 1박 숙박함
답변 제공: Hannah 님, 2023년 10월 8일
Dear Guest, Thank you for your 5 out of 5 stars review !Kind regards, Hannah

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Mid week break
Excellent food and wide ranging menu. Didn't get the room I booked as previous occupants has caused a minor flood however was upgraded. Sadly no walk in shower. Would definitely use again to try the garden room.
2023년 9월에 2박 숙박함
답변 제공: Hannah 님, 2023년 9월 28일
Dear Guest, Thank you for your feedback. We're pleased to hear that you enjoyed our excellent food and extensive menu. We apologize for the room issue but are glad you were upgraded. We look forward to welcoming you back in the future to try the garden room.Kind regards,Hannah

8/10 - 좋아요

Christine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lovely location and excellent service.
2023년 9월에 2박 숙박함
답변 제공: Reception Team 님, 2023년 9월 6일
Thank you so much.

10/10 - 훌륭해요

Rosemarie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful setting
Amazing hotel, staff and service. Great value for money. The outside setting is beautiful and the lake very pretty. We would definitely return.
2023년 9월에 1박 숙박함
답변 제공: Reception Team 님, 2023년 9월 6일
Thank you so much.We are looking forward to seeing you next time.

10/10 - 훌륭해요

Jackie

2023년 9월에 1박 숙박함
답변 제공: Reception Team 님, 2023년 9월 6일
Thank you.

10/10 - 훌륭해요

Dwayne

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely experience overall lovely staff
2023년 8월에 1박 숙박함
답변 제공: Reception Team 님, 2023년 9월 6일
Thank you so much

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Two Day Get Away!
A very picturesque setting with lots of open space to walk/bike etc… Room was very spacious and clean whilst the restaurant provided excellent food. Staff were all very helpful too. Will certainly revisit. TW
2023년 8월에 2박 숙박함
답변 제공: Reception Team 님, 2023년 9월 6일
Thank you so much.We are looking forward to seeing you next time.Kind regards,Ana-Maria

10/10 - 훌륭해요

Ian

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Reception Team 님, 2023년 9월 6일
Thank you.

6/10 - 괜찮아요

Liam

2023년 8월에 1박 숙박함
답변 제공: Reception Team 님, 2023년 9월 6일
Thank you

8/10 - 좋아요

Alison

단체 여행, 연인과의 여행, 가족 여행
좋아요: 편의 시설/서비스
We stayed here for one night as we were going to a wedding nearby the next day. Our room was very comfy and clean. We ate dinner at in the bar and the food was very nice. Breakfast was great too, would recommend and go back if we were ever in the area again.
2023년 8월에 1박 숙박함
답변 제공: Reception Team 님, 2023년 8월 21일
Thank you so much, dear Alison.We were lucky to have you.We are looking forward to see you next.

6/10 - 괜찮아요

Michelle

2023년 8월에 2박 숙박함
답변 제공: Hannah 님, 2023년 8월 14일
Dear Guest, Thank you for your review!Kind regards,Hannah

10/10 - 훌륭해요

Miss J

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 2박 숙박함
답변 제공: Hannah 님, 2023년 7월 30일
Dear Guest,Thank you for your 10/10 star review!Kind regards, Hannah

8/10 - 좋아요

Chris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 2박 숙박함
답변 제공: HANNAH 님, 2023년 7월 30일
Dear guest, Thank you for your review!Kind regards,Hannah

4/10 - 별로예요

Susan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
2023년 7월에 2박 숙박함
답변 제공: hannah 님, 2023년 7월 29일
Dear Guest, We do apologize if you did not enjoy your stay, if you would like to provide us some feedback by contacting us so we may know what went wrong, Kind regards, Hannah