4 bars/lounges, rooftop bar, lobby lounge, pub
Check availability

Reviews of Hyatt Regency Sydney

5 out of 5
Hyatt Regency Sydney
161 Sussex Street, Sydney, NSW

Reviews

8.8

Excellent

Rating 10 - Excellent. 735 out of 1190 reviews" "
Rating 8 - Good. 268 out of 1190 reviews" "
Rating 6 - Okay. 111 out of 1190 reviews" "
Rating 4 - Poor. 46 out of 1190 reviews" "
Rating 2 - Terrible. 30 out of 1190 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When checking in I was told that instead of checking out at 11am I could check out at 1pm. I was very impressed by this but at 11:20am on the day of departure I was called asking why I hadn’t left. Clearly the hotel’s processes had failed. The lady begrudgingly let me stay to 1pm. Not a great experience but otherwise everything was great!
Stayed 2 nights in May 2024

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Connie

Traveled with partner
Liked: Staff & service, property conditions & facilities
Beautiful harbour view which we enjoyed thoroughly. The bed and the pillows could be more comfortable though.
Stayed 1 night in May 2024

10/10 Excellent

BELINDA

Liked: Staff & service, property conditions & facilities
Great 2 day stay
Stayed 2 nights in May 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Will stay again in this hotel when I visit Sydney in future.
Stayed 3 nights in Mar 2024

10/10 Excellent

Kareem

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent experience a
Stayed 3 nights in Apr 2024

10/10 Excellent

Sharan Gail

Traveled with partner
Very friendly and helpful staff very clean
Stayed 6 nights in Apr 2024

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had 4 visits in about18 months. Great facilities and friendly staff. Close to everything, easy access to any transport you want. I couldn't be bothered going elsewhere.
Stayed 4 nights in Apr 2024

8/10 Good

Tony

Stayed 1 night in Feb 2024

10/10 Excellent

Stuart

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024

8/10 Good

Frances, YELLOWKNIFE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 1 night in Apr 2024

8/10 Good

Denise

Stayed 3 nights in Apr 2024

10/10 Excellent

Lucinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a stunning hotel ! From start to finish the experience was A . The staff are extremely attentive and go above and beyond to make sure you feel taken care off. The room was stunning with amazing views and the location unbeatable. The rooftop bar is just gorgeous! 10/10 recommend this hotel if in Sydney.
Stayed 2 nights in Apr 2024

10/10 Excellent

Mariana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and facilities are great. We had an amazing harbour view from level 12. Staff goes above and beyond to assist with anything. We had a great time.
Stayed 1 night in Apr 2024

10/10 Excellent

Cris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location with a fabulous Harbour view. Our room was beautifully appointed and the service from staff was exceptional. We had a delicious breakfast each day at the Sailmaker and my daughter and I enjoyed wonderful facials at Nabea Spa. We will certainly be back!
Stayed 3 nights in Apr 2024

8/10 Good

Tracey, Montclair

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very busy hotel! The breakfast was nice!
Stayed 2 nights in Apr 2024

10/10 Excellent

Svetlana

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were always helpful and room was extremely comfortable.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Frances, YELLOWKNIFE

Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 3 nights in Apr 2024

8/10 Good

Frances, YELLOWKNIFE

Traveled with family
Liked: Cleanliness, property conditions & facilities
Comfortable but rooms are on the smaller side.
Stayed 1 night in Apr 2024

10/10 Excellent

Rob

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located. Helpful staff. Excellent breakfast.
Stayed 1 night in Apr 2024

10/10 Excellent

Jonn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
One night, very small room, clean comfortable!
Stayed 1 night in Apr 2024

10/10 Excellent

Louis

Stayed 2 nights in Mar 2024

8/10 Good

Zachary

Stayed 2 nights in Apr 2024

10/10 Excellent

Bingli

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, spacious room, great view over Darling Harbor, friendly staff. Overall a lovely experience.
Stayed 1 night in Apr 2024

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stay here all the time, location is great, fantastic breakfast and roof top bar.
Stayed 1 night in Apr 2024

10/10 Excellent

Sandun

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Mar 2024

4/10 Poor

TONG

Stayed 2 nights in Apr 2024

10/10 Excellent

Stephen, Taipei

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent! Definitely will comeback
Stayed 3 nights in Apr 2024

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff and a very well located hotel, easy access to the CBD. Would defiantly stay there again.
Stayed 3 nights in Apr 2024

10/10 Excellent

Eric

Traveled with partner
Liked: Staff & service, property conditions & facilities
Excellent service and great food at affordable cost
Stayed 1 night in Apr 2024

10/10 Excellent

Shangara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful, friendly and professional. Every question was answered with a smile. Check-in and check out process was very smooth. Room was very good and the house keeping was great.
Stayed 3 nights in Apr 2024

6/10 Okay

Kate

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff were lovely, but our room was right near a plant room or something as it was whirring all night which kept us both awake. Really disappointing. Room was pretty small and stuffy even though it’s a king room. Water temperature in shower was scalding hot and it took ages to get it adjusted. Bed was super comfortable.

10/10 Excellent

Yat Shing

Liked: Cleanliness, staff & service, property conditions & facilities
Its very good
Stayed 4 nights in Apr 2024

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good service and amenities for the price
Stayed 4 nights in Feb 2024

10/10 Excellent

Djordji

Liked: Cleanliness, staff & service, property conditions & facilities
All
Stayed 6 nights in Mar 2024

8/10 Good

Peter, Clifton Hill

Liked: Cleanliness, property conditions & facilities
Loved how close it was to both the CBD and Darling Harbour.
Stayed 6 nights in Mar 2024

10/10 Excellent

Lance, San Antonio

Stayed 6 nights in Mar 2024

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Great Place to stay
Stayed 2 nights in Mar 2024

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very courteous. Location near Darling Harbour and downtown businesses was perfect
Stayed 3 nights in Mar 2024

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to everything....dining ...ferry ..fun..
Stayed 7 nights in Mar 2024

8/10 Good

Christopher

Stayed 4 nights in Mar 2024

10/10 Excellent

Tracey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have already been at this place a few times and had no complaints and highly recommend also central to everything
Stayed 1 night in Mar 2024

8/10 Good

Ian, Illawong

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hyatt is a hidden gem in Sydney. Very clean and the rooftop bar was fabulous. Their breakfast buffet was great but because it was Easter Sunday, they didn’t inform people that their breakfast on Sunday (concluding usually at 10:30) was going to conclude earlier, 10am so they could set up for the brunch at 11. I felt for all the people who rocked up and paid for the breakfast at 9:30 only to have a short/rushed breakfast. I had to take my bagel with me, they were in such a rush, the service even took my coffee away and it was full. I guess this is a little hard to digest considering we spent close to $75 for this breakfast.
Stayed 1 night in Mar 2024

10/10 Excellent

Sukhwinder

Stayed 4 nights in Mar 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Mar 2024

10/10 Excellent

Wenjing

good
Stayed 2 nights in Mar 2024

8/10 Good

Jane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel near Darling Harbour. Just a shame they have ripped the heart out of the harbour by demolishing all the restaurants and shops along the far side. All there seems to be in Sydney now are restaurants. We won't be back.
Stayed 6 nights in Mar 2024

10/10 Excellent

Mark, Cumbalum

Liked: Cleanliness, staff & service, property conditions & facilities
Close to my conference
Stayed 3 nights in Mar 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024