โFrom arrival to leaving was made to feel welcome. Appreciate the great service, big room, comfortable chairs and value for money. Will be making this my base in Kigali.โ
โClean and comfortable rooms with nice bathrooms. Good dining, lovely staff. Great outdoor space with a delightful swimming pool and outdoor dining areas. Reasonably central. Front desk staff was very helpful at finding good drivers and other transportation and accessing anything else we needed. Felt very safe and cared for as a Canadian visitor on first trip to East Africa.โ
โI rarely leave negative reviews, but I feel itโs important to share my experience at Tommyโs Budget Rooms.
Upon arrival, I was first given the wrong room, which had a broken shower and exposed electrical cables something that felt extremely unsafe. The bed was in very poor condition, with an unpleasant smell, and the towels provided were old and worn out.
Loud music played until 4:30 a.m., making it impossible to sleep. When I approached the receptionist, he explained that he had no authority...
โ1. Several items missing on arrival: towels, rubbish bin, soap, toilet paper, coat hangers.
2. Toilet did not flush properly and was not fixed during stay.
3. Flat was not cleaned and rubbish not taken away.
4. Unable to gain access on day of arrival as nobody on duty despite being notified of late arrival.
5. TV was only connected on last day.
6. Some lights not working and were not fixed.โ
