Minibar, desk, free WiFi, bed sheets
Check availability

Reviews of Airport Guest House

Airport Guest House
HaErez 12, Or Yehuda

Reviews

7.4

Good

Rating 10 - Excellent. 29 out of 76 reviews" "
Rating 8 - Good. 23 out of 76 reviews" "
Rating 6 - Okay. 6 out of 76 reviews" "
Rating 4 - Poor. 7 out of 76 reviews" "
Rating 2 - Terrible. 11 out of 76 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities
Don't Do It!!
The place was closed when I showed up. It wasn't even a Hotel but a house. Almost in the middle of nowhere 😕
Stayed 3 nights in Oct 2023

10/10 Excellent

Zainab, Beverly Hills

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great value for money, close to airport, comfy bed, welcoming and easy check in.

10/10 Excellent

Ophelia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

4/10 Poor

Brittney

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property was dirty and the shower did not work.
Stayed 1 night in Aug 2023

2/10 Terrible

Davide

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not suggested,different from the picture
The location is good near the airport and in a safe zone but this room is not what is in the picture,maybe the picture was tooken years ago when was built : is really dirty and in and poorly maintened, the air condition without some parts on the cover and very noisy.There was no reception becuase everything was automatic with a pin code. I suggest to the property to check these rooms more often
Stayed 1 night in Aug 2023

10/10 Excellent

Elisa

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Didn’t stay long enough to experience anything in the area
Stayed 1 night in Aug 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value, Very close to Ben Gurion
Stayed 1 night in Aug 2023

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

Ryanne, Richmond

Traveled with partner
Disliked: Amenities
Front part of the property showed construction debris and even a toilet; it is in a residential area, and gave us a feeling of being unsafe. Room was very small, dirty and filthy. Walls had stains from probably coffee spills. The USB outlet did not work. The light by the continuously flickered. The faucet was dirty with white seemingly spit. The bathroom was awful. Not only dirty, but had molds and mildew. I discourage everyone from staying here especially after the fact that no front desk to talk to. I only got WhatsApp text messages, and when I brought forward the concerns of this property, the person never responded at all. For your own sake, please look somewhere else. I have photos and videos to prove.
Stayed 1 night in Jul 2023

8/10 Good

Leonid

Traveled with family
Liked: Cleanliness, property conditions & facilities
Good, but small.
Too small for good relaxation. However, I only stayed for 7 hours between the flights.
Stayed 1 night in Jul 2023

8/10 Good

Stephanie

Liked: Cleanliness, staff & service
1) Communicating with David was reassuringly easy. He always responded clearly and promptly. I wasn’t sure if the transfer to the airport was part of the plan, but when I indicated I needed to get to Ben Gurion, he made the arrangements. 2) I was very nervous about accessing the property with no staff to welcome me. However, the code to unlock the front door was easy to operate, and the door to my room was unlocked with the key inside as per indicated. 3) I was surprised and a bit taken aback at how residential the area was. But a 5 minute walk got me to a pizza place! 4) The room was clean, the bed was comfortable, but the bathroom was extremely small. 5) Overall, it was a good place, reasonably priced, conveniently located vis-a-vis Ben Gurion Airport, to spend a night before flying out.
Stayed 1 night in Jul 2023

10/10 Excellent

Oksana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
This was an affordable place to stay close to Ben Gurion airport. I had to be at the airport by 3:15am for a 6:15 flight. It was very convenient and comfortable and the AC was great which certainly makes a big difference when it is so hot.
Stayed 1 night in Jul 2023

10/10 Excellent

Joseph Victor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice service with messages and fast answer from the host
Stayed 1 night in Jul 2023

10/10 Excellent

Natalia

Stayed 1 night in Jul 2023

2/10 Terrible

David, Westwood

Traveled with family
Disliked: Staff & service, property conditions & facilities
The shower controls were broken and the handle was not attached. The handle was on the floor of the shower with no convenient way to use the shower. There was no place for the shower head to be attached to the wall. The air conditioner looked like is was very old and struggled to cool the room in the July heat. Definitely this place is overpriced and the room needs multiple repairs. Also there is no one to meet you for check in. This is not a hotel but a guest house so know that you are staying in a house converted into rooms so think more of an Airbnb experience than a hotel.
Stayed 1 night in Jul 2023

8/10 Good

fouad

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall fine with beds and bathrooms.
Stayed 1 night in Jul 2023

8/10 Good

Yvonne

Traveled with partner
Liked: Cleanliness
Very clean and comfortable. Only problem for us was that we did not realise that there was no lift and that we would need to carry all our luggage up and down by ourselves.
Stayed 1 night in Jun 2023

2/10 Terrible

Jean Sebastien

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
We had no keys to the room. We had to sleep with the door unlocked. The manager was not on site. We called him. he refused to come by the hotel to bring the keys. Do not stay in this hotel!!!
Stayed 1 night in Jun 2023

10/10 Excellent

Anasemon

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I loved itt! I would love to thank David for all his help!♥️
Stayed 1 night in Jun 2023

6/10 Okay

Vicki

Stayed 1 night in Jun 2023

8/10 Good

Daryl-Anne

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Airport Guest House is a great place to stay for its proximity to Ben Gurion airport. We had a flight leaving at 5am so it was a perfect location. Easy parking for our rental car and a clean, safe accommodation that was quiet. It had all we needed - bottles of water, an info sheet of where to get local meals, and airport transfer service with Moses (which one of our group used for a later flight).
Stayed 1 night in Jun 2023

4/10 Poor

Greg

Stayed 1 night in Jun 2023

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer support via WhatsApp from the owners. It is easy to get to this location via public transport from the airport. Just take the airport train to station HaShalom and take bus 36 to HaRoshonim station and walk about 10 minutes to the guest house. The guest house rooms are a little small but they provide shower gel, shampoo, and conditioner. The room is clean and has tea and hot water also. The checkout times are rather strict so prepare to leave your room on time. My only complaint is that the price of the room can be a little cheaper. Other than that, it is good for a one or two day stay.
Stayed 1 night in May 2023

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
It had everything I needed!
Stayed 1 night in Jun 2023

4/10 Poor

Jhonyer

Traveled with family
Disliked: Property conditions & facilities
sheets with hair not changed
Stayed 1 night in Jun 2023

6/10 Okay

Mona

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
The 2 person room was very small but had the basic necessities. Two water bottles and a small pack of Oreo cookies were left for us in the room. There is a small fridge, a kettle, tea bags and instant coffee packets. Beds are comfortable.
Stayed 1 night in Jun 2023

2/10 Terrible

Sabine

Stayed 1 night in May 2023

6/10 Okay

edor

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Mimi

Liked: Cleanliness, staff & service, property conditions & facilities
really nice clean and convenient place.
Stayed 1 night in May 2023

10/10 Excellent

Juan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Uemyoung

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location is closed to airport and price was fair.
Stayed 2 nights in May 2023

10/10 Excellent

Karol

Stayed 1 night in May 2023

4/10 Poor

John

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Advertised "parking available," but there was no parking on crowded street. Tiny bathroom. Confusion at check in. Not able to check in as advertised (advertised check-in was 1:00 pm). Only allowed to check in after 8:00 pm. This ruined our travel schedule in Israel.
Stayed 1 night in Apr 2023

8/10 Good

Ionel, New York

Liked: Cleanliness, property conditions & facilities
Good location for those who need to take a morning flight. Recommend renting a car if you can, as parking around property is free and you avoid being overcharged by taxi drivers. Also you can return the car 24/7 at Terminal 3.
Stayed 1 night in Apr 2023

2/10 Terrible

Alex

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a horrible experience. Think twice and ask for video walk through before committing to anything. Ask them to point the camera to each corner.
Response from David on Apr 29, 2023
Dear Alex,Thank you for taking the time to share your feedback. We are disappointed to hear that your experience did not meet your expectations. Based on the content of your review, it appears that there may be a misunderstanding or that the review could be directed at another property.We would appreciate the opportunity to discuss your concerns further and understand specific details about your stay. This will help us address any issues and improve our service. Please feel free to reach out to us.We strive to provide our guests with a comfortable and enjoyable experience, and we hope to have the chance to make it right for you in the future.Best regards,David

8/10 Good

Gene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just what I needed
Just what I needed. A place to stay before my flight home. Didn’t like all the stairs, but that is Israel.
Stayed 1 night in Apr 2023

8/10 Good

Yuriy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If was everything smooth.
Stayed 1 night in Apr 2023

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value near the airport. David was friendly and efficient, and all went well! Thanks!
Stayed 1 night in Apr 2023

4/10 Poor

David

Disliked: Staff & service
A cautionary tale
There it was–right on the website of Hotels.com, which is why we chose it—Airport Guest House. There was no night staff--we needed a code to get in to this guest house (more like an Airbnb) which was 178 NIS ($50.00 USD) each way by cab, so it is not exactly in the neighborhood of the airport, despite its name. However, the code information on Hotels.com was in a link, not too overt, and we seniors who are not as adept as some younger people with the Internet, missed it. Posted on the door of this guest house, we saw, once we had arrived, was a phone number to call for help. We did call – over and over – but no one answered. Fortunately, the cab driver had yet not left us, and delivered us back to the airport (which took the remainder of our NIS) where we sat up and tried to doze for five hours. (There are NO other hotels near the airport as there are in the U.S. and Europe). Afterward, while the Airport Guest House would not return our money, Hotels.com gave us credit toward a future booking. (The cost of the round-trip cab fare was on us, of course.) Our suggestion to Hotels.com was that the owners of the Airport Guest House prominently embed the information that a code is required for entry into this establishment and NOT “bury” it in a link that some might miss. And answer the phone, or at least have an answering message alerting travelers, at all hours, for late arrivals. We found out, after the fact, a code had been emailed, but missed it while touring.
Stayed 1 night in Mar 2023
Response from David on Apr 29, 2023
Dear David,Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay with us.We understand how important clear communication is, especially when it comes to accessing our property. We will work on improving the visibility of the access code information on Hotels.com and ensure that it is more prominently displayed for future guests.As for the phone support, we apologize for the lack of response during your late arrival. We will review our procedures and make necessary changes to ensure that guests receive assistance when needed, regardless of the time.Regarding the distance from the airport and transportation costs, we will make sure to provide more accurate information on our website to set the right expectations for our guests.We are glad to hear that Hotels.com provided you with a credit towards a future booking, and we appreciate your understanding. We value your suggestions, and we will take them into consideration as we work to improve our services. While we regret that your experience was not ideal, we hope to have the opportunity to welcome you again and provide a better experience in the future.Best regards,David

6/10 Okay

Mark

Traveled with partner
Liked: Staff & service, amenities
We booked this place because we thought it close to the TLV airport however it takes a round-about route to reach, about 17km from the airport. The building was easy to enter in the middle of the night (after a long flight) and the bed and pillows helped us sleep well. For those who need a clean place, know this place needs some TLC. The hall and stairs need to be swept (a big dead bug is not inviting) and the bathroom needed much cleaning (the shower drain had long hair -- couldn't get myself to even use the shower) and the wastepaper recepticle lid needs to be scrubbed-- better yet, replaced.Since it's not so close to TLV, I think next time we'll find other options.
Stayed 1 night in Apr 2023

6/10 Okay

Erin

Traveled with family
Disliked: Amenities
If you are looking for a hostel experience this place would be great. The manager, David was fantastic and quick to return communication. He helped us get a taxi to the airport.
Stayed 1 night in Apr 2023

8/10 Good

MARY

Stayed 1 night in Apr 2023

4/10 Poor

David

Traveled with family
Disliked: Cleanliness
Sadly, the sheets were not clean. Unbelievable brown stains on the bottom sheet. Not sure how that was missed…
Stayed 1 night in Mar 2023

10/10 Excellent

Rachel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
David was the most wonderful communicator- very quick to reply to any questions we had via WhatsApp. A great spot to spend the night before an early flight. Only around 15/20mins to airport via taxi.
Stayed 1 night in Mar 2023

8/10 Good

GREGORY, COLUMBUS

Liked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Daniel

Disliked: Cleanliness, property conditions & facilities
The room had a moldy smell. That bathrooms were a little run down.
Stayed 1 night in Mar 2023

10/10 Excellent

Elana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Mar 2023

8/10 Good

GREGORY, COLUMBUS

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 1 night in Mar 2023