- 좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Our stay at the Ballard House was fantastic. The first night we had a little bit of a mishap because there were tenants in the downstairs third bedroom, which was supposed to be locked so that neither we, nor them, could enter into each others’ rooms. But unfortunately, it was unlocked and the guests entered into our two bedroom area. It was fine, we explained that we shouldn’t have access to each others’ places and they left us alone for the night. I called Sky Run’s customer service at 11pm and they had a plan to come get it fixed the next day. They sent someone to replace the deadbolt and then kept the key. It ended up being just fine and Sky Run was quick and responsive. It was right near the free gondola (just two blocks) and near firecracker sledding hill. We enjoyed it very much. Highly recommend.