“Because of the fires in Colorado, I called the hotel to cancel our stay. I explained that my wife and my 80‑year‑old mother are sensitive to smoke. The agent reminded me of their 48‑hour cancellation policy; we were calling about 40 hours before check‑in. When he refused to make an exception, I was frustrated about losing roughly $350, but I stayed calm, approved the cancellation, wished him a Merry Christmas, and hung up.
After discussing the situation with my family and seeing updated...
“Because of the fires in Colorado, I called the hotel to cancel our stay. I explained that my wife and my 80‑year‑old mother are sensitive to smoke. The agent reminded me of their 48‑hour cancellation policy; we were calling about 40 hours before check‑in. When he refused to make an exception, I was frustrated about losing roughly $350, but I stayed calm, approved the cancellation, wished him a Merry Christmas, and hung up.
After discussing the situation with my family and seeing updated...
Christopher