2/10 Terrible
Gynieka
May 28, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
This is THE WORST property I’ve ever attempted to stay at. I attempted to check in to my room, and in the lobby there was a man complaining about how he’d been requesting a plunger for the toilet for HOURS and no one brought it, so he went downstairs to get it himself. The front desk staff told him she had to leave the front desk to find it and he had to continue waiting until she was able to leave the desk unattended. One person working overnight is NOT ok when you have hundreds of rooms that need to be attended to.
After I was finally able to check in, I went upstairs to my room. Before inspecting, I used the restroom - during which I noticed the restroom did not look fully attended to.
When I went to wash my hands - I noticed strands of hair around the sink area and in the soap dish. I then went to remove the back pillow from the bed, which I’m confused as to why they would even have those on a bed when they cannot be washed, and noticed MORE strands of hair on the bedspread. I was appalled at how this property thought it would be okay to rent a unit to another individual without thoroughly cleaning and checking the unit.
I went downstairs to IMMEDIATELY check out and have been fighting for my money back ever since! They are trying to charge me for a FULL NIGHT STAY for using the restroom because they claim they could not RE-rent the room, when the room was NOT rentable to begin with and SHOULDNT have been rented in that condition.
Gynieka
Stayed 3 nights in May 2024