โOur stay at Nap Luxury Guest House in Naples was absolutely perfect. From the moment we booked, the staff were fantasticโalways in touch via WhatsApp, quick to respond, and ready to help with anything. Everything about the place felt high-end, yet warm and welcoming. The location couldnโt have been better, right in the heart of the city. One night we went out for a late walk and absolutely loved the hustle and bustle of Naplesโit was electric.
Nicolo at the hotel was wonderfulโfriendly, full of...
โOne of the best places Iโve stayed in. Donโt let the outside of the building deter you. Once you walk into the hotelโs floor, you forget all about the outside. The staff is so kind. Shout out to Rosy!! I loved this place so much I extended my stay. Did not want to leave Napoli. Itโs a less than 10 minute walk to the port to catch a ferry out to the nearby islands or for a cruise.
Thank you for making me feel welcomed!โ
โClean room and safe building. Small balcony and nice bakeries nearby.
Bed was firm. Hairdryer was strong (2100 Watts) with the directional attachment! Best hairdryer Iโve come across in a hotel. Safe building. The only complaint was that there were 4 shampoos but no shower gel or lotion. However, excellent shower. The interior is modern. Host is responsive. โ
โBesonders herzlicher Empfang. Die Dame ist extra gekommen und hat uns den Zugang erklรคrt! Sehr sauber und schรถn!! Ein toller Start fรผr unsere Reise, wir werden es weiterempfehlen und Erinnerung behaltenโ
โOur family of four (two young children) really enjoyed our stay. The location of the B&B is very convenience, right next to the Universitร metro stop. You can access most of the notable sites with 10-15 min walk either direction. Lots of food options in the area. The B&B was nice and well stocked, clean, with lots of space. The gem of this stay was the staff who were very kind and welcoming, providing a lovely breakfast each morning. We would definitely stay here again on our next visit to...
โThis is a family run business, and they were excellent and welcoming. The son of the family welcomed us upon arrival, and the father checked us out the next morning. Everything was very clean and well taken care of. I would highly recommend this hotel. โ
โQuartos recรฉm remodelados, num predio antigo, numa das principais avenidas de Nรกpoles. Nao hรก recepcao, tudo combinado com o Daniele, que gerencia o negรณcio.
Quarto amplo, banheiro idem. Tudo funcionando perfeitamente. โ
โSuch a great place! Luigi is always quick to respond and the room was amazing! Close to the Spanish Quarter and so many other things. Would definitely stay at again!โ
โCโest la deuxiรจme fois que jโy vais mais pas dans la mรชme chambre. Accueil agrรฉable. Virginia est au top, disponible et adorable. Et le centre historique est ร 10 min ร pied. Bref tout est ร cรดtรฉ โบ๏ธโ
โWow! This place surpassed our expectations as a family of four. We had everything we needed with great AC, super friendly staff, clean and spacious room, easy check in. Literally checks all of the boxes. They have a terrace with a view of the port and you can see the big cruise ships coming in. Wonderful place!โ
โGreat stay, walking distance from all the sights that we wanted to see. Room very clean and tidy. Water and coffee available in the "Common" area for free.
Extra grateful for the early check-in and very kind and nice staff! โ
"I am writing to formally express my disappointment regarding our recent stay.
Unfortunately, our experience was far from satisfactory due to multiple issues with the room, facilities, and customer service.
When we arrived at 3 PM, we were informed that our reserved room was not ready, and we were assigned a different room instead. However, the room had a completely different layout, was uncomfortably small, and did not meet our expectations.
Upon requesting a room change, we were required to pay an additional โฌ100 for reasons that were not clearly explained.
To make matters worse, the bathroom and shower in the new room had rust-colored water coming from the taps, which we only realized after my wife and child had already used it. As a result, they developed skin issues, which significantly impacted our trip.
When we reported the issue, we were told that we could only move to the originally reserved room. We had to change rooms late at night, and while we received a small cake with a note apologizing for the inconvenience, it did little to improve our overall experience.
Throughout this ordeal, the reception staff never offered a sincere apology, and despite being told that the hotel manager would contact us, we never received any communication during our three-day stay. "
"15 min. walk from Napoli Centrale station.
Neighborhood is so so but the hotel property is very good.
You can get the most of your money at this hotel."
