โMy husband and I travel all around the world. We decided to celebrate his milestone birthday and retirement at The Ivy, which had been on our bucket list for a while. My goodness! It's the best hotel we've ever visited. If there were such a thing as a six star hotel, this would be it. The rooms, the luxurious touches, the service, the thoughtful design, the food, the ammenities--all perfection. No detail was overlooked. Everyone on the staff greeted us by name. Their car service was able to take...
โClose proximity to everything in the inner harbor. Parking was free and the nightly rate was very modest given the area. And the cooked to order breakfast was great! โ
โThe hotel suites are spacious with high ceilings. The customer service representatives were gracious and accommodating. We booked two suites and were very pleased. In addition, the hotel provided a nice tasting breakfast. โ
โStaff was friendly, the area is nice and contains good shopping and dining within walking distance. The parking garage is okay and contains an elevator to the hotel but only to the lobby. All in all I would stay here again.โ
โWalked to convenience store on the corner (Royal Farms) about 10:00pm to pick up some snacks and a bunch of high school age kids (12-15 of them) walked in the store while I was shopping and helped themselves to everything and even filled backpacks and walked out. As I was paying for my bottled waters, I asked if this was normal and she said yes. I asked where the cops were and she just kind of looked defeated. There needs to be more police presence in this area. It happened again the next...
โI made my reservation here a month ago.
However, on the day of check-in, the front dest staff informed me that my reservation had been transferred to another location due to maintenance issues at the hotel, and the staff instructed me to go there.
This was an extremely frustrating and unprofessional way to handle a situation, and it was the first time in my life that I had experienced such a thing.
I asked to speak with her manager, but when I tried to call, the manager did not answer. I...
