"Manager. Was condescending, said he deals with issues every day from BUDGET booking sites. I had made a reservation to pay at hotel. When I called hotel about it was told there was no reservation. Upon further investigation I could not find reservation…so I booked again exact same reservation but paid online at that time. Upon arrival I was informed I had two reservations and that I would be billed because I had not cancelled the first reservation. Staff was understanding, gave me a number to reach Expedia regarding issue… next morning I got several calls to rectify my bill. After lecturing/informing me on how this happens all the time with BUDGET booking sites tells me how he will only charge me what he has to pay… I explain I have a ticket open (case number) about it with Expedia… then he tells me he won’t help me. Back n forth and I finally agree I won’t follow up with Expedia, and will be down to settle it. While there to settle that he is talking about attractions and I am focused on payment. I pay this time with a debit and he tells me it didn’t go through… so I place it again (meanwhile excessively talking to someone else) and I ask if he would just focus on the task at hand. I didn’t want to be charged twice. And next morning I find out I had been charged twice! While addressing this he says that he should have just charged me the full amount and that I’ve been taking my frustration out on him since I got there. Staff, cleanliness, food excellent…but this guy Nick!!"
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