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"A little confusing where to check in the first day as each tower has its own recetion desk. Good location and lots of places to eat in the complex. Feels like a resort set up. Train station across the road. We were in the main tower, room was older but very clean but no ventilation fan so heated up significantly when anyone showered and A/C does not work well, had the ac set to high and temperature set to the lowest possible over night and the room was still at 24 degrees celcius in the morning. Staff are very friendly and helpful. "

"Rooms are small but clean. Convenient location when. Staying in Japan. Direct drop off for Airport limo bus too. 👍"

"Bed was quite firm, but got used to it after the first night. Location was perfect, 5 min walk from train station and more options for food roght on your doorstep than you could ever possibly need! Not to mention the incredible sushi restraunt on the 19th floor. Would stay again 10/10"

"Great"

"The hotel staff is very friendly and helpful although the hotel is on the older side of things and he rooms aren’t very updated"

"Seems to be on the older side wish I would have gotten a larger room. The small room definitely not great for 2 ppl. The bed was not that great. Didn’t try the restaurant but the coffee shop was really good. Pretty good location close to a lot of local things and train stations "

"Not a great location as very noisy, dirty and didn't feel that safe. Red light area of Shinjuku. Only stayed due to running the marathon, but next time would stay at the Hotel Gracery Asakusa for the whole trip. "

"Staff was great very friendly and accommodating. Gym really isn’t a true gym."

"My family & I were extremely excited for our stay here to be extremely disappointed in the end. For what we paid for not worth it. From the moment we checked in we had problems with our check in which I did not understand when we communicated with the hotel a month or two prior from our stay. The 2 rooms we had are outdated only thing that was outstanding was the view of the tower. House keeping 10/10. The sky tower restaurant is where it got slightly weird and uncomfortable for my family and I. We wanted to check it out to make rsvp for my birthday but the lady in the front said everything was booked and bar area as well. She stated they closed at 9pm so of course we left and came back the following day. We checked in with the same lady and once again she tried to tell us it was completely booked. we clearly saw available seating at the bar she tried to make us pay for a view when we told her multiple times we wanted the bar area that was free. Took us 15-20 mins to be seated when no one was there or waiting. The service at the restaurant was clearly not it. Throughout our stay we felt ignored and profiled. We weren’t sure if it was because we were Americans or Hispanic or even both. In the end of check out they tried to charge us for something that we never took from the fridge. By then I was extremely happy to be checking out from the hotel but sad that our trip was ending in disappointment and anger from our stay. "