시간을 내어 훌륭한 리뷰를 남겨주셔서 정말 감사드립니다! 우리가 잘하면 사람들이 우리를 사랑하게 될 것이라는 것을 알고 있습니다. 고객님의 행복과 편안함이 저희에게 가장 중요하며, 더욱 특별한 추억을 위해 고객님을 다시 모실 수 있기를 바랍니다. 감사합니다. 게스트 경험 전문가 - Chelsea Hotel, Toronto

Dear Wan Young, We are grateful for such constructive feedback because in turn it will help us better serve our guests deserving of exceptional accommodations. We hope to welcome you back. Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto

Dear Guest, Thanks for the great rating. We would like to apologize for the challenges faced with our internet connection and for the inconvenience caused to you as a result. We have identified our Wi-Fi as an area of opportunity and are currently taking the necessary steps to improve the service we are offering to our guests. We hope to welcome you back. Sincerely, Guest Experience Specialist Chelsea Hotel, Toronto

Dear Lee, Thank you for taking the time to provide a rating based on your experience with us. We hope to welcome you back soon. Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto

Dear Ki, Thank you for taking the time to provide a rating based on your experience with us. We hope to welcome you back soon. Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto

Dear Guest, Thank you for taking the time to review your recent stay with us. We are disappointed to hear that we did not fully meet your expectations and truly apologize for the issues which affected your stay. We take all feedback to heart and are committed to improving wherever possible to ensure we deliver the quality experience for which our hotel has long been known for. We hope to have an opportunity to welcome you again soon for an improved stay. Sincerely, Guest Experience Specialist Chelsea Hotel, Toronto

Dear Hilda, Thank you so much for your 5-star review! We will share this with the entire team at the Chelsea Hotel, Toronto to let them know to keep up the amazing work. We hope to welcome you back. Sincerely,

Dear Taejeong, We are grateful for such constructive feedback because in turn it will help us better serve our guests deserving of exceptional accommodations. We hope to welcome you back. Sincerely,

Dear HIDAE, We are grateful for such constructive feedback because in turn it will help us better serve our guests deserving of exceptional accommodations. We hope to welcome you back. Sincerely,

Dear Eui Sung, We are also deeply sorry to learn of the neighbouring as well as external noise disturbances endured - our guests ability to fully enjoy a restful and relaxing environment is paramount to us. We can promise you that each and every issue brought to our attention gets followed up on and then necessary action is taken to prevent any unpleasant occurrences going forward. We hope to warmly welcome you back for a much more exceptional experience.

Dear Guests, Thank you for taking the time to provide a wonderful rating based on your last experience with us. We hope to welcome you back soon.

Hi Yongil, We are sorry to learn that the initial accommodations provided had left a poor impression on you. We take pride in what we offer however when a guest encounters anything less than exceptional we are disheartened. We are excited to announce that we have moved forth with our plans to renovate and upgrade various aspects of our establishment. Please note that we do offer the delivery of mini in-room refrigerators upon request, subject to availability. We hope you will allow us another chance to welcome you back.