표시된 모든 이용 후기는 실제 고객 경험을 기반으로 하며, 저희를 통해 숙박을 예약하신 고객님만이 이용 후기를 제출하실 수 있습니다. 저희는 지침에 따라 이용 후기를 검증하고 긍정적인 이용 후기와 부정적인 이용 후기를 모두 게시합니다.자세한 정보새 창에서 열림
평점 10 - 훌륭해요. 1011개 이용 후기 중 504개" "
10 - 훌륭해요
504
평점 8 - 좋아요. 1011개 이용 후기 중 259개" "
8 - 좋아요
259
평점 6 - 괜찮아요. 1011개 이용 후기 중 133개" "
6 - 괜찮아요
133
평점 4 - 별로예요. 1011개 이용 후기 중 69개" "
4 - 별로예요
69
평점 2 - 너무 별로예요. 1011개 이용 후기 중 46개" "
2 - 너무 별로예요
46
8.6/10
청결 상태
8.8/10
직원 및 서비스
8.2/10
편의 시설/서비스
8.2/10
숙박 시설 상태 및 시설
8.2/10
친환경
이용 후기
4/10 - 별로예요
실제 이용하신 고객
출장 여행
2023년 10월 27일
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
너무 형편없음.
이 장소는 정말 너무 형편없습니다. 우선 너무 낡았어요. 가구, 벽, 카펫 등 모든 것이 낡았습니다. 방은 환기도 잘 안되었고 히팅도 너무 소리가 컸습니다.
실제 이용하신 고객
2023년 10월에 2박 숙박함
답변 제공: The Management 님, 2023년 10월 29일
Dear Guest,We are deeply sorry to hear of your disappointing experience and sincerely apologize for any lapses in service. Your feedback is a cause for concern as it is in sharp contrast to the high standards we set for our team. We will follow up with the respective department to address the concerns you have noted. We hope you give us another opportunity to welcome you back as our guest and give you the quality experience you expect of us.The Management
2/10 - 너무 별로예요
eunsung
가족 여행
2023년 1월 2일
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
시스템 문제로 체크인 1시간대기
eunsung
2022년 12월에 5박 숙박함
답변 제공: Management 님, 2023년 2월 26일
Dear Guest, Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I sincerely apologize for the inconvenience during your stay. This is not indicative of the level of service we pride ourselves on and I am deeply apologetic.We truly value our guests’ feedback so that we can celebrate our successes and address our challenges to better serve you in the future. Thank you again for choosing to stay with us. We look forward to welcoming you back in the future, next time you visit Toronto. Warm Regards, Management
8/10 - 좋아요
실제 이용하신 고객
출장 여행
2020년 9월 6일
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
실제 이용하신 고객
2020년 6월에 1박 숙박함
답변 제공: Albert 님, 2020년 10월 12일
Thank you for your feedback and we are delighted you had such a great experience. Sincerely,
10/10 - 훌륭해요
Eun Jung
가족 여행
2020년 8월 5일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Eun Jung
2020년 8월에 1박 숙박함
10/10 - 훌륭해요
Dave 님, Georgetown
2024년 3월 24일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was only there from 11:00pm to 06:00am, so no time to enjoy any amenities, but had a good (short, quiet sleep
Dave
2024년 3월에 1박 숙박함
답변 제공: management 님, 2024년 3월 25일
Dear Guest,Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated.Thank you once again for your time and we wish to see you back at Four Points By Sheraton Toronto Airport. Warm Regards,Management
10/10 - 훌륭해요
Maryna
출장 여행
2024년 3월 22일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My stay was nice and comfortable!
Maryna
2024년 3월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 23일
Thank you for taking the time to complete the guest satisfaction survey for your recent stay with us here at the Four Points by Sheraton Toronto Airport. We appreciate the overall high scores and nice comments!
10/10 - 훌륭해요
Brandon
2024년 3월 18일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Brandon
2024년 3월에 1박 숙박함
답변 제공: management 님, 2024년 3월 19일
Dear Guest,Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated.Thank you once again for your time and we wish to see you back at Four Points By Sheraton Toronto Airport. Warm Regards,Management
10/10 - 훌륭해요
Gina
2024년 3월 12일
좋아요: 숙박 시설 상태 및 시설
Convenient to the airport
Gina
2024년 3월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 13일
Dear Guest,Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated.Thank you once again for your time and we wish to see you back at Four Points By Sheraton Toronto Airport. Warm Regards,
6/10 - 괜찮아요
Mark
가족 여행
2024년 3월 10일
Room heating and cooling nit working
Mark
2024년 3월에 2박 숙박함
답변 제공: The Management 님, 2024년 3월 10일
Dear Guest,We are deeply sorry to hear of your disappointing experience and sincerely apologize for any lapses in service. Your feedback is a cause for concern as it is in sharp contrast to the high standards we set for our team. We will follow up with the maintenance department to address the concerns you have noted. We hope you give us another opportunity to welcome you back as our guest and give you the quality experience you expect of us.The Management
8/10 - 좋아요
Robert
2024년 3월 10일
좋아요: 청결 상태
Was great
Robert
2024년 3월에 3박 숙박함
답변 제공: management 님, 2024년 3월 15일
Dear Guest,Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated.Thank you once again for your time and we wish to see you back at Four Points By Sheraton Toronto Airport. Warm Regards,Management
10/10 - 훌륭해요
Angelina
출장 여행
2024년 3월 10일
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent service and cleanliness
Angelina
2024년 3월에 1박 숙박함
답변 제공: The Management 님, 2024년 3월 10일
Dear Guest,Thank you for taking the time to write such a positive review of our hotel. We truly appreciate your feedback and are thrilled to hear that you enjoyed your stay with us. Your observations are most useful in our pursuit of total guest satisfaction and comments from customers such as yourself allow us to make improvements.We hope that you will choose to stay with us again in the future and allow us the opportunity to provide you with another memorable experience.-The Management
10/10 - 훌륭해요
Jennifer
2024년 3월 5일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property had everything I needed. Staff were very friendly.
Jennifer
2024년 3월에 3박 숙박함
답변 제공: The Management 님, 2024년 3월 6일
Dear GuestWe extend our heartfelt gratitude for awarding us a superb 5/5 rating. Your feedback is immensely valued, and we're eager to learn more about your time spent with us.Looking ahead, we sincerely anticipate the chance to welcome you back once more in the days to come. It would be an honor to craft yet another unforgettable experience for you.-The Management
8/10 - 좋아요
Jocelyne
가족 여행
2024년 3월 5일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It took a couple of tries before the computers accepted my booking
Jocelyne
2024년 2월에 2박 숙박함
답변 제공: The Management 님, 2024년 3월 6일
Dear Guest,We are deeply sorry to hear of your disappointing booking experience and sincerely apologize for any lapses in service. Your feedback is a cause for concern as it is in sharp contrast to the high standards we set for our team. We will follow up with the reservations department to address the concerns you have noted. We hope you give us another opportunity to welcome you back as our guest and give you the quality experience you expect of us.The Management
6/10 - 괜찮아요
Jill
연인과의 여행
2024년 3월 4일
좋아요: 청결 상태, 숙박 시설 상태 및 시설
I was given a room by the elevator and had to listen to it all night
Jill
2024년 3월에 1박 숙박함
답변 제공: The Management 님, 2024년 3월 6일
Dear Guest,I apologize for any inconvenience you experienced. Your observations are most useful in our pursuit of total guest satisfaction and comments from customers such as yourself allow us to make improvements.-The Management
8/10 - 좋아요
Mellisa
2024년 3월 2일
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check-in attendant/Manager catered to one person and did not initially support another with similar payment cards at check in. Once it was highlighted that the two were actually traveling together, the second person was allowed to check in without additional difficulty.
Mellisa
2023년 12월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 3일
Dear Guest, Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I sincerely apologize for the inconvenience during your stay. This is not indicative of the level of service we pride ourselves on and I am deeply apologetic.We truly value our guests’ feedback so that we can celebrate our successes and address our challenges to better serve you in the future. Thank you again for choosing to stay with us. We look forward to welcoming you back in the future, next time you visit Toronto. Warm Regards,
10/10 - 훌륭해요
Tanya
2024년 3월 2일
Tanya
2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 23일
Thank you for taking the time to complete the guest satisfaction survey for your recent stay with us here at the Four Points by Sheraton Toronto Airport. We appreciate the overall high scores!
8/10 - 좋아요
Allan
가족 여행
2024년 3월 1일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall was good but need antislip mat in bathtub/shower as dangerously slippery
Allan
2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 3일
Dear Guest, Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I sincerely apologize for the inconvenience during your stay. This is not indicative of the level of service we pride ourselves on and I am deeply apologetic.We truly value our guests’ feedback so that we can celebrate our successes and address our challenges to better serve you in the future. Thank you again for choosing to stay with us. We look forward to welcoming you back in the future, next time you visit Toronto. Warm Regards,
6/10 - 괜찮아요
Joey
가족 여행
2024년 3월 1일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was a little small.
Joey
2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 1일
Dear Guest, Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I sincerely apologize for the inconvenience during your stay. This is not indicative of the level of service we pride ourselves on and I am deeply apologetic.We truly value our guests’ feedback so that we can celebrate our successes and address our challenges to better serve you in the future. Thank you again for choosing to stay with us. We look forward to welcoming you back in the future, next time you visit Toronto. Warm Regards,
4/10 - 별로예요
Larry
2024년 2월 29일
Larry
2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 21일
Thank you for taking the time to complete the guest satisfaction survey for your recent stay with us here at the Four Points by Sheraton Toronto Airport.
6/10 - 괜찮아요
Michael
2024년 2월 25일
좋아요: 청결 상태, 직원 및 서비스
HVAC very noisy all night long
Michael
2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 28일
Dear Guest, Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I sincerely apologize for the inconvenience during your stay. This is not indicative of the level of service we pride ourselves on and I am deeply apologetic.We truly value our guests’ feedback so that we can celebrate our successes and address our challenges to better serve you in the future. Thank you again for choosing to stay with us. We look forward to welcoming you back in the future, next time you visit Toronto. Warm Regards,
8/10 - 좋아요
Eliane
2024년 2월 25일
좋아요: 청결 상태
Eliane
2024년 2월에 3박 숙박함
답변 제공: Management 님, 2024년 2월 28일
Dear Guest,Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated.Thank you once again for your time and we wish to see you back at Four Points By Sheraton Toronto Airport. Warm Regards,
8/10 - 좋아요
Kristin Brooke
가족 여행
2024년 2월 25일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Just needed a quick place to sleep on an 8 hour layover. Shuttle was conveniently waiting right outside airport upon landing! Check in seamless and easy. Rooms basic - my sheets had old stains on them. Would recommend increasing frequency of shuttle service to airport between busy hours of 0400-0700h as the limited seats forced us to wait outside in freezing temps vying for a seat. Many had to walk or take Uber which is not ideal.
Kristin Brooke
2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 28일
Dear Guest, Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I sincerely apologize for the inconvenience during your stay. This is not indicative of the level of service we pride ourselves on and I am deeply apologetic.We truly value our guests’ feedback so that we can celebrate our successes and address our challenges to better serve you in the future. Thank you again for choosing to stay with us. We look forward to welcoming you back in the future, next time you visit Toronto. Warm Regards,
10/10 - 훌륭해요
David
2024년 2월 25일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Restaurant at hotel was great.
David
2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 28일
Dear Guest,Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated.Thank you once again for your time and we wish to see you back at Four Points By Sheraton Toronto Airport. Warm Regards,
2/10 - 너무 별로예요
Lois
2024년 2월 24일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nothing. We were told there was parking on the app only to be told there were no places available so we were on our own to find somewhere to park. Stuff we’re not helpful. They knew by our address we were driving here…. We could have easily been informed! Never again!
Lois
2024년 2월에 1박 숙박함
답변 제공: management 님, 2024년 2월 24일
Dear Guest, Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I sincerely apologize for the inconvenience during your stay. This is not indicative of the level of service we pride ourselves on and I am deeply apologetic.We truly value our guests’ feedback so that we can celebrate our successes and address our challenges to better serve you in the future. Thank you again for choosing to stay with us. We look forward to welcoming you back in the future, next time you visit Toronto. Warm Regards, Management
6/10 - 괜찮아요
Travis
연인과의 여행, 출장 여행
2024년 2월 19일
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Limited parking. Noisey and run down rooms.
Travis
2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 20일
Thank you for taking the time to complete the guest satisfaction survey for your recent stay with us here at the Four Points by Sheraton Toronto Airport.
10/10 - 훌륭해요
Lisa
2024년 2월 16일
Lisa
2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 18일
Dear Guest,Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated.Thank you once again for your time and we wish to see you back at Four Points By Sheraton Toronto Airport. Warm Regards,
4/10 - 별로예요
ANGELA
출장 여행
2024년 2월 15일
좋아요: 청결 상태
별로예요: 직원 및 서비스
The walls are so thin I could hear the people brushing their teeth next door.
2am the person on other side of me was on the phone and I could hear it all clearly.
ANGELA
2024년 2월에 2박 숙박함
답변 제공: Management 님, 2024년 2월 16일
Dear Guest, Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I sincerely apologize for the inconvenience during your stay. This is not indicative of the level of service we pride ourselves on and I am deeply apologetic.We truly value our guests’ feedback so that we can celebrate our successes and address our challenges to better serve you in the future. Thank you again for choosing to stay with us. We look forward to welcoming you back in the future, next time you visit Toronto. Warm Regards, Management
10/10 - 훌륭해요
Doug
2024년 2월 14일
Doug
2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 21일
Thank you for taking the time to complete the guest satisfaction survey for your recent stay with us here at the Four Points by Sheraton Toronto Airport. We appreciate the overall high scores!
6/10 - 괜찮아요
Salimabegum
2024년 2월 14일
좋아요: 청결 상태, 직원 및 서비스
Salimabegum
2024년 2월에 2박 숙박함
답변 제공: Management 님, 2024년 3월 13일
Dear Guest, Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I sincerely apologize for the inconvenience during your stay. This is not indicative of the level of service we pride ourselves on and I am deeply apologetic.We truly value our guests’ feedback so that we can celebrate our successes and address our challenges to better serve you in the future. Thank you again for choosing to stay with us. We look forward to welcoming you back in the future, next time you visit Toronto. Warm Regards,
10/10 - 훌륭해요
Michelle
아이를 동반한 가족 여행
2024년 2월 14일
좋아요: 청결 상태, 편의 시설/서비스
It was very neat and tidy and the staff was very friendly!
Michelle
2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 14일
Dear Guest,Thank you for taking the time to write such a positive review of our hotel. We truly appreciate your feedback and are thrilled to hear that you enjoyed your stay with us. Your observations are most useful in our pursuit of total guest satisfaction and comments from customers such as yourself allow us to make improvements.We hope that you will choose to stay with us again in the future and allow us the opportunity to provide you with another memorable experience.-The Management
8/10 - 좋아요
YVES
2024년 2월 14일
YVES
2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 21일
Thank you for taking the time to complete the guest satisfaction survey for your recent stay with us here at the Four Points by Sheraton Toronto Airport.
10/10 - 훌륭해요
Paula
2024년 2월 14일
Check in was quick and easy and the customer service person provided all the info I needed.
Paula
2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 14일
Dear Guest,Thank you for taking the time to write such a positive review of our hotel. We truly appreciate your feedback and are thrilled to hear that you enjoyed your stay with us. Your observations are most useful in our pursuit of total guest satisfaction and comments from customers such as yourself allow us to make improvements.We hope that you will choose to stay with us again in the future and allow us the opportunity to provide you with another memorable experience.-The Management
10/10 - 훌륭해요
Jocelyne
2024년 2월 13일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Jocelyne
2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 14일
Dear Guest,Thank you for taking the time to write such a positive review of our hotel. We truly appreciate your feedback and are thrilled to hear that you enjoyed your stay with us. Your observations are most useful in our pursuit of total guest satisfaction and comments from customers such as yourself allow us to make improvements.We hope that you will choose to stay with us again in the future and allow us the opportunity to provide you with another memorable experience.-The Management
10/10 - 훌륭해요
Harry
단체 여행, 연인과의 여행
2024년 2월 11일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean close to Airport and helpful staff
Harry
2024년 2월에 2박 숙박함
답변 제공: Management 님, 2024년 2월 13일
Thank you for taking the time to complete the guest satisfaction survey for your recent stay with us here at the Four Points by Sheraton Toronto Airport. We appreciate the overall high scores and nice comments!
6/10 - 괜찮아요
Jesse
2024년 2월 10일
좋아요: 직원 및 서비스
Jesse
2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 13일
Thank you for taking the time to complete the guest satisfaction survey for your recent stay with us here at the Four Points by Sheraton Toronto Airport.
8/10 - 좋아요
David
2024년 2월 10일
좋아요: 직원 및 서비스
Ok for a one night stay. Rooms need upgrades.
A little tired. Great location . Some really good craft beers on tap - nice touch !
David
2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 13일
Thank you for taking the time to complete the guest satisfaction survey for your recent stay with us here at the Four Points by Sheraton Toronto Airport.
8/10 - 좋아요
Mark
단체 여행, 가족 여행
2024년 2월 10일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was good, the staff were great. Our only area of concern was the noise in the hall during the night. I assume there was a team staying in the hotel and the parents used the hall as a meeting place.
Mark
2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 13일
Thank you for taking the time to complete the guest satisfaction survey for your recent stay with us here at the Four Points by Sheraton Toronto Airport.
6/10 - 괜찮아요
Deborah
2024년 2월 5일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Deborah
2024년 1월에 1박 숙박함
답변 제공: The Management 님, 2024년 2월 9일
Dear Guest,We sincerely appreciate the time you took to evaluate your recent stay with us. Your feedback is highly valued, and we would be grateful if you could provide additional insights into your experience at your convenience. Please feel free to share any details about your stay that you believe would contribute to enhancing our services.Thank you for your cooperation.
8/10 - 좋아요
Carol
가족 여행
2024년 2월 5일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
Carol
2024년 2월에 1박 숙박함
답변 제공: The Management 님, 2024년 2월 9일
Dear Guest,We sincerely appreciate the time you took to evaluate your recent stay with us. Your feedback is highly valued, and we would be grateful if you could provide additional insights into your experience at your convenience. Please feel free to share any details about your stay that you believe would contribute to enhancing our services.Thank you for your cooperation.
10/10 - 훌륭해요
Bruno
2024년 2월 5일
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean
Bruno
2024년 2월에 1박 숙박함
답변 제공: The Management 님, 2024년 2월 9일
Dear GuestWe extend our heartfelt gratitude for awarding us a superb 5/5 rating. Your feedback is immensely valued, and we're eager to learn more about your time spent with us.Looking ahead, we sincerely anticipate the chance to welcome you back once more in the days to come. It would be an honor to craft yet another unforgettable experience for you.-The Management
10/10 - 훌륭해요
Peter
가족 여행
2024년 2월 5일
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Rooms need to be updated.
Peter
2024년 2월에 1박 숙박함
답변 제공: The Management 님, 2024년 2월 9일
Dear GuestWe extend our heartfelt gratitude for awarding us a superb 5/5 rating. Your feedback is immensely valued, and we're eager to learn more about your time spent with us.Looking ahead, we sincerely anticipate the chance to welcome you back once more in the days to come. It would be an honor to craft yet another unforgettable experience for you.-The Management
10/10 - 훌륭해요
Sherri 님, Dartmouth
2024년 2월 5일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Sherri
2024년 2월에 1박 숙박함
답변 제공: The Management 님, 2024년 2월 9일
Dear Guest,We sincerely appreciate the time you took to evaluate your recent stay with us. Your feedback is highly valued, and we would be grateful if you could provide additional insights into your experience at your convenience. Please feel free to share any details about your stay that you believe would contribute to enhancing our services.Thank you for your cooperation.
10/10 - 훌륭해요
Suzanne K
2024년 2월 4일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Suzanne K
2024년 2월에 2박 숙박함
답변 제공: -The Management 님, 2024년 2월 9일
Dear Guest,We sincerely appreciate the time you took to evaluate your recent stay with us. Your feedback is highly valued, and we would be grateful if you could provide additional insights into your experience at your convenience. Please feel free to share any details about your stay that you believe would contribute to enhancing our services.Thank you for your cooperation.
4/10 - 별로예요
Michelle
2024년 2월 4일
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Just not making sure as it can be confusing that both the Sheraton shuttle and the Four Points by Sheraton stop at the same post at airport. Im sure we arent the only people that got on the wrong one and even when i showed the shuttle driver my receipt before getting on, he didnt recognize it was wrong either. We ended up having to get an Uber back to the right hotwl and it was late at night qith an exhaustwd child. So please be more careful with shuttle service and actually looking
Michelle
2024년 2월에 1박 숙박함
답변 제공: The Management 님, 2024년 2월 6일
Dear Guest,We are deeply sorry to hear of your disappointing shuttle experience and sincerely apologize for any lapses in service. Your feedback is a cause for concern as it is in sharp contrast to the high standards we set for our team. We will follow up with the respective department to address the concerns you have noted. We hope you give us another opportunity to welcome you back as our guest and give you the quality experience you expect of us.The Management
8/10 - 좋아요
Pam 님, Sault ste marie
가족 여행
2024년 2월 4일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It's was close to the airport. The 24 hour check in was convenient. We used the shuttle to and from hotel to airport. Parking our vehicle for the week was easy and stress free.
Pam
2024년 1월에 1박 숙박함
답변 제공: The Management 님, 2024년 2월 9일
Dear Guest,Thank you for taking the time to write such a positive review of our hotel. We truly appreciate your feedback and are thrilled to hear that you enjoyed your stay with us. Your observations are most useful in our pursuit of total guest satisfaction and comments from customers such as yourself allow us to make improvements.We hope that you will choose to stay with us again in the future and allow us the opportunity to provide you with another memorable experience.-The Management
8/10 - 좋아요
Richard
2024년 2월 3일
Richard
2024년 2월에 1박 숙박함
답변 제공: -The Management 님, 2024년 2월 9일
Dear Guest,We sincerely appreciate the time you took to evaluate your recent stay with us. Your feedback is highly valued, and we would be grateful if you could provide additional insights into your experience at your convenience. Please feel free to share any details about your stay that you believe would contribute to enhancing our services.Thank you for your cooperation.
8/10 - 좋아요
john g 님, listowel
2024년 2월 1일
john g
2024년 1월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 21일
Thank you for taking the time to complete the guest satisfaction survey for your recent stay with us here at the Four Points by Sheraton Toronto Airport.
8/10 - 좋아요
Julie
출장 여행
2024년 1월 28일
좋아요: 청결 상태, 직원 및 서비스
it was difficult to find parking, there was not many places to eat a good dinner in the area. Room was decent enough.
Julie
2024년 1월에 2박 숙박함
답변 제공: Management 님, 2024년 1월 31일
Dear Guest, Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I sincerely apologize for the inconvenience during your stay. This is not indicative of the level of service we pride ourselves on and I am deeply apologetic.We truly value our guests’ feedback so that we can celebrate our successes and address our challenges to better serve you in the future. Thank you again for choosing to stay with us. We look forward to welcoming you back in the future, next time you visit Toronto. Warm Regards, Management
8/10 - 좋아요
Laura
아이를 동반한 가족 여행
2024년 1월 27일
좋아요: 청결 상태, 직원 및 서비스
Room was small and tired looking for the price.
Laura
2024년 1월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 28일
Thank you for taking the time to complete the guest satisfaction survey for your recent stay with us here at the Four Points by Sheraton Toronto Airport.
6/10 - 괜찮아요
Alison
2024년 1월 25일
좋아요: 직원 및 서비스
Alison
2024년 1월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 28일
Thank you for taking the time to complete the guest satisfaction survey for your recent stay with us here at the Four Points by Sheraton Toronto Airport.