라운지

포 포인츠 바이 쉐라톤 토론토 에어포트 여행 후기

3.5 out of 5

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1011개 이용 후기 중 504개" "
평점 8 - 좋아요. 1011개 이용 후기 중 259개" "
평점 6 - 괜찮아요. 1011개 이용 후기 중 133개" "
평점 4 - 별로예요. 1011개 이용 후기 중 69개" "
평점 2 - 너무 별로예요. 1011개 이용 후기 중 46개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

4/10 - 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
너무 형편없음.
이 장소는 정말 너무 형편없습니다. 우선 너무 낡았어요. 가구, 벽, 카펫 등 모든 것이 낡았습니다. 방은 환기도 잘 안되었고 히팅도 너무 소리가 컸습니다.
2023년 10월에 2박 숙박함
답변 제공: The Management 님, 2023년 10월 29일
Dear Guest,We are deeply sorry to hear of your disappointing experience and sincerely apologize for any lapses in service. Your feedback is a cause for concern as it is in sharp contrast to the high standards we set for our team. We will follow up with the respective department to address the concerns you have noted. We hope you give us another opportunity to welcome you back as our guest and give you the quality experience you expect of us.The Management

2/10 - 너무 별로예요

eunsung

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
시스템 문제로 체크인 1시간대기
2022년 12월에 5박 숙박함
답변 제공: Management 님, 2023년 2월 26일
Dear Guest, Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I sincerely apologize for the inconvenience during your stay. This is not indicative of the level of service we pride ourselves on and I am deeply apologetic.We truly value our guests’ feedback so that we can celebrate our successes and address our challenges to better serve you in the future. Thank you again for choosing to stay with us. We look forward to welcoming you back in the future, next time you visit Toronto. Warm Regards, Management

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 6월에 1박 숙박함
답변 제공: Albert 님, 2020년 10월 12일
Thank you for your feedback and we are delighted you had such a great experience. Sincerely,

10/10 - 훌륭해요

Eun Jung

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 8월에 1박 숙박함

10/10 - 훌륭해요

Dave 님, Georgetown

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was only there from 11:00pm to 06:00am, so no time to enjoy any amenities, but had a good (short, quiet sleep
2024년 3월에 1박 숙박함
답변 제공: management 님, 2024년 3월 25일
Dear Guest,Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated.Thank you once again for your time and we wish to see you back at Four Points By Sheraton Toronto Airport. Warm Regards,Management

10/10 - 훌륭해요

Maryna

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My stay was nice and comfortable!
2024년 3월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 23일
Thank you for taking the time to complete the guest satisfaction survey for your recent stay with us here at the Four Points by Sheraton Toronto Airport. We appreciate the overall high scores and nice comments!

10/10 - 훌륭해요

Brandon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: management 님, 2024년 3월 19일
Dear Guest,Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated.Thank you once again for your time and we wish to see you back at Four Points By Sheraton Toronto Airport. Warm Regards,Management

10/10 - 훌륭해요

Gina

좋아요: 숙박 시설 상태 및 시설
Convenient to the airport
2024년 3월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 13일
Dear Guest,Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated.Thank you once again for your time and we wish to see you back at Four Points By Sheraton Toronto Airport. Warm Regards,

6/10 - 괜찮아요

Mark

가족 여행
Room heating and cooling nit working
2024년 3월에 2박 숙박함
답변 제공: The Management 님, 2024년 3월 10일
Dear Guest,We are deeply sorry to hear of your disappointing experience and sincerely apologize for any lapses in service. Your feedback is a cause for concern as it is in sharp contrast to the high standards we set for our team. We will follow up with the maintenance department to address the concerns you have noted. We hope you give us another opportunity to welcome you back as our guest and give you the quality experience you expect of us.The Management

8/10 - 좋아요

Robert

좋아요: 청결 상태
Was great
2024년 3월에 3박 숙박함
답변 제공: management 님, 2024년 3월 15일
Dear Guest,Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated.Thank you once again for your time and we wish to see you back at Four Points By Sheraton Toronto Airport. Warm Regards,Management

10/10 - 훌륭해요

Angelina

출장 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent service and cleanliness
2024년 3월에 1박 숙박함
답변 제공: The Management 님, 2024년 3월 10일
Dear Guest,Thank you for taking the time to write such a positive review of our hotel. We truly appreciate your feedback and are thrilled to hear that you enjoyed your stay with us. Your observations are most useful in our pursuit of total guest satisfaction and comments from customers such as yourself allow us to make improvements.We hope that you will choose to stay with us again in the future and allow us the opportunity to provide you with another memorable experience.-The Management

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property had everything I needed. Staff were very friendly.
2024년 3월에 3박 숙박함
답변 제공: The Management 님, 2024년 3월 6일
Dear GuestWe extend our heartfelt gratitude for awarding us a superb 5/5 rating. Your feedback is immensely valued, and we're eager to learn more about your time spent with us.Looking ahead, we sincerely anticipate the chance to welcome you back once more in the days to come. It would be an honor to craft yet another unforgettable experience for you.-The Management

8/10 - 좋아요

Jocelyne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It took a couple of tries before the computers accepted my booking
2024년 2월에 2박 숙박함
답변 제공: The Management 님, 2024년 3월 6일
Dear Guest,We are deeply sorry to hear of your disappointing booking experience and sincerely apologize for any lapses in service. Your feedback is a cause for concern as it is in sharp contrast to the high standards we set for our team. We will follow up with the reservations department to address the concerns you have noted. We hope you give us another opportunity to welcome you back as our guest and give you the quality experience you expect of us.The Management

6/10 - 괜찮아요

Jill

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
I was given a room by the elevator and had to listen to it all night
2024년 3월에 1박 숙박함
답변 제공: The Management 님, 2024년 3월 6일
Dear Guest,I apologize for any inconvenience you experienced. Your observations are most useful in our pursuit of total guest satisfaction and comments from customers such as yourself allow us to make improvements.-The Management

8/10 - 좋아요

Mellisa

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check-in attendant/Manager catered to one person and did not initially support another with similar payment cards at check in. Once it was highlighted that the two were actually traveling together, the second person was allowed to check in without additional difficulty.
2023년 12월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 3일
Dear Guest, Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I sincerely apologize for the inconvenience during your stay. This is not indicative of the level of service we pride ourselves on and I am deeply apologetic.We truly value our guests’ feedback so that we can celebrate our successes and address our challenges to better serve you in the future. Thank you again for choosing to stay with us. We look forward to welcoming you back in the future, next time you visit Toronto. Warm Regards,

10/10 - 훌륭해요

Tanya

2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 23일
Thank you for taking the time to complete the guest satisfaction survey for your recent stay with us here at the Four Points by Sheraton Toronto Airport. We appreciate the overall high scores!

8/10 - 좋아요

Allan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall was good but need antislip mat in bathtub/shower as dangerously slippery
2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 3일
Dear Guest, Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I sincerely apologize for the inconvenience during your stay. This is not indicative of the level of service we pride ourselves on and I am deeply apologetic.We truly value our guests’ feedback so that we can celebrate our successes and address our challenges to better serve you in the future. Thank you again for choosing to stay with us. We look forward to welcoming you back in the future, next time you visit Toronto. Warm Regards,

6/10 - 괜찮아요

Joey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was a little small.
2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 1일
Dear Guest, Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I sincerely apologize for the inconvenience during your stay. This is not indicative of the level of service we pride ourselves on and I am deeply apologetic.We truly value our guests’ feedback so that we can celebrate our successes and address our challenges to better serve you in the future. Thank you again for choosing to stay with us. We look forward to welcoming you back in the future, next time you visit Toronto. Warm Regards,

4/10 - 별로예요

Larry

2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 21일
Thank you for taking the time to complete the guest satisfaction survey for your recent stay with us here at the Four Points by Sheraton Toronto Airport.

6/10 - 괜찮아요

Michael

좋아요: 청결 상태, 직원 및 서비스
HVAC very noisy all night long
2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 28일
Dear Guest, Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I sincerely apologize for the inconvenience during your stay. This is not indicative of the level of service we pride ourselves on and I am deeply apologetic.We truly value our guests’ feedback so that we can celebrate our successes and address our challenges to better serve you in the future. Thank you again for choosing to stay with us. We look forward to welcoming you back in the future, next time you visit Toronto. Warm Regards,

8/10 - 좋아요

Eliane

좋아요: 청결 상태
2024년 2월에 3박 숙박함
답변 제공: Management 님, 2024년 2월 28일
Dear Guest,Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated.Thank you once again for your time and we wish to see you back at Four Points By Sheraton Toronto Airport. Warm Regards,

8/10 - 좋아요

Kristin Brooke

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Just needed a quick place to sleep on an 8 hour layover. Shuttle was conveniently waiting right outside airport upon landing! Check in seamless and easy. Rooms basic - my sheets had old stains on them. Would recommend increasing frequency of shuttle service to airport between busy hours of 0400-0700h as the limited seats forced us to wait outside in freezing temps vying for a seat. Many had to walk or take Uber which is not ideal.
2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 28일
Dear Guest, Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I sincerely apologize for the inconvenience during your stay. This is not indicative of the level of service we pride ourselves on and I am deeply apologetic.We truly value our guests’ feedback so that we can celebrate our successes and address our challenges to better serve you in the future. Thank you again for choosing to stay with us. We look forward to welcoming you back in the future, next time you visit Toronto. Warm Regards,

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Restaurant at hotel was great.
2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 28일
Dear Guest,Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated.Thank you once again for your time and we wish to see you back at Four Points By Sheraton Toronto Airport. Warm Regards,

2/10 - 너무 별로예요

Lois

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nothing. We were told there was parking on the app only to be told there were no places available so we were on our own to find somewhere to park. Stuff we’re not helpful. They knew by our address we were driving here…. We could have easily been informed! Never again!
2024년 2월에 1박 숙박함
답변 제공: management 님, 2024년 2월 24일
Dear Guest, Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I sincerely apologize for the inconvenience during your stay. This is not indicative of the level of service we pride ourselves on and I am deeply apologetic.We truly value our guests’ feedback so that we can celebrate our successes and address our challenges to better serve you in the future. Thank you again for choosing to stay with us. We look forward to welcoming you back in the future, next time you visit Toronto. Warm Regards, Management

6/10 - 괜찮아요

Travis

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Limited parking. Noisey and run down rooms.
2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 20일
Thank you for taking the time to complete the guest satisfaction survey for your recent stay with us here at the Four Points by Sheraton Toronto Airport.

10/10 - 훌륭해요

Lisa

2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 18일
Dear Guest,Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated.Thank you once again for your time and we wish to see you back at Four Points By Sheraton Toronto Airport. Warm Regards,

4/10 - 별로예요

ANGELA

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
The walls are so thin I could hear the people brushing their teeth next door. 2am the person on other side of me was on the phone and I could hear it all clearly.
2024년 2월에 2박 숙박함
답변 제공: Management 님, 2024년 2월 16일
Dear Guest, Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I sincerely apologize for the inconvenience during your stay. This is not indicative of the level of service we pride ourselves on and I am deeply apologetic.We truly value our guests’ feedback so that we can celebrate our successes and address our challenges to better serve you in the future. Thank you again for choosing to stay with us. We look forward to welcoming you back in the future, next time you visit Toronto. Warm Regards, Management

10/10 - 훌륭해요

Doug

2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 21일
Thank you for taking the time to complete the guest satisfaction survey for your recent stay with us here at the Four Points by Sheraton Toronto Airport. We appreciate the overall high scores!

6/10 - 괜찮아요

Salimabegum

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 2박 숙박함
답변 제공: Management 님, 2024년 3월 13일
Dear Guest, Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I sincerely apologize for the inconvenience during your stay. This is not indicative of the level of service we pride ourselves on and I am deeply apologetic.We truly value our guests’ feedback so that we can celebrate our successes and address our challenges to better serve you in the future. Thank you again for choosing to stay with us. We look forward to welcoming you back in the future, next time you visit Toronto. Warm Regards,

10/10 - 훌륭해요

Michelle

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스
It was very neat and tidy and the staff was very friendly!
2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 14일
Dear Guest,Thank you for taking the time to write such a positive review of our hotel. We truly appreciate your feedback and are thrilled to hear that you enjoyed your stay with us. Your observations are most useful in our pursuit of total guest satisfaction and comments from customers such as yourself allow us to make improvements.We hope that you will choose to stay with us again in the future and allow us the opportunity to provide you with another memorable experience.-The Management

8/10 - 좋아요

YVES

2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 21일
Thank you for taking the time to complete the guest satisfaction survey for your recent stay with us here at the Four Points by Sheraton Toronto Airport.

10/10 - 훌륭해요

Paula

Check in was quick and easy and the customer service person provided all the info I needed.
2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 14일
Dear Guest,Thank you for taking the time to write such a positive review of our hotel. We truly appreciate your feedback and are thrilled to hear that you enjoyed your stay with us. Your observations are most useful in our pursuit of total guest satisfaction and comments from customers such as yourself allow us to make improvements.We hope that you will choose to stay with us again in the future and allow us the opportunity to provide you with another memorable experience.-The Management

10/10 - 훌륭해요

Jocelyne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 14일
Dear Guest,Thank you for taking the time to write such a positive review of our hotel. We truly appreciate your feedback and are thrilled to hear that you enjoyed your stay with us. Your observations are most useful in our pursuit of total guest satisfaction and comments from customers such as yourself allow us to make improvements.We hope that you will choose to stay with us again in the future and allow us the opportunity to provide you with another memorable experience.-The Management

10/10 - 훌륭해요

Harry

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean close to Airport and helpful staff
2024년 2월에 2박 숙박함
답변 제공: Management 님, 2024년 2월 13일
Thank you for taking the time to complete the guest satisfaction survey for your recent stay with us here at the Four Points by Sheraton Toronto Airport. We appreciate the overall high scores and nice comments!

6/10 - 괜찮아요

Jesse

좋아요: 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 13일
Thank you for taking the time to complete the guest satisfaction survey for your recent stay with us here at the Four Points by Sheraton Toronto Airport.

8/10 - 좋아요

David

좋아요: 직원 및 서비스
Ok for a one night stay. Rooms need upgrades. A little tired. Great location . Some really good craft beers on tap - nice touch !
2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 13일
Thank you for taking the time to complete the guest satisfaction survey for your recent stay with us here at the Four Points by Sheraton Toronto Airport.

8/10 - 좋아요

Mark

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was good, the staff were great. Our only area of concern was the noise in the hall during the night. I assume there was a team staying in the hotel and the parents used the hall as a meeting place.
2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 13일
Thank you for taking the time to complete the guest satisfaction survey for your recent stay with us here at the Four Points by Sheraton Toronto Airport.

6/10 - 괜찮아요

Deborah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: The Management 님, 2024년 2월 9일
Dear Guest,We sincerely appreciate the time you took to evaluate your recent stay with us. Your feedback is highly valued, and we would be grateful if you could provide additional insights into your experience at your convenience. Please feel free to share any details about your stay that you believe would contribute to enhancing our services.Thank you for your cooperation.

8/10 - 좋아요

Carol

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2024년 2월에 1박 숙박함
답변 제공: The Management 님, 2024년 2월 9일
Dear Guest,We sincerely appreciate the time you took to evaluate your recent stay with us. Your feedback is highly valued, and we would be grateful if you could provide additional insights into your experience at your convenience. Please feel free to share any details about your stay that you believe would contribute to enhancing our services.Thank you for your cooperation.

10/10 - 훌륭해요

Bruno

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean
2024년 2월에 1박 숙박함
답변 제공: The Management 님, 2024년 2월 9일
Dear GuestWe extend our heartfelt gratitude for awarding us a superb 5/5 rating. Your feedback is immensely valued, and we're eager to learn more about your time spent with us.Looking ahead, we sincerely anticipate the chance to welcome you back once more in the days to come. It would be an honor to craft yet another unforgettable experience for you.-The Management

10/10 - 훌륭해요

Peter

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Rooms need to be updated.
2024년 2월에 1박 숙박함
답변 제공: The Management 님, 2024년 2월 9일
Dear GuestWe extend our heartfelt gratitude for awarding us a superb 5/5 rating. Your feedback is immensely valued, and we're eager to learn more about your time spent with us.Looking ahead, we sincerely anticipate the chance to welcome you back once more in the days to come. It would be an honor to craft yet another unforgettable experience for you.-The Management

10/10 - 훌륭해요

Sherri 님, Dartmouth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: The Management 님, 2024년 2월 9일
Dear Guest,We sincerely appreciate the time you took to evaluate your recent stay with us. Your feedback is highly valued, and we would be grateful if you could provide additional insights into your experience at your convenience. Please feel free to share any details about your stay that you believe would contribute to enhancing our services.Thank you for your cooperation.

10/10 - 훌륭해요

Suzanne K

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: -The Management 님, 2024년 2월 9일
Dear Guest,We sincerely appreciate the time you took to evaluate your recent stay with us. Your feedback is highly valued, and we would be grateful if you could provide additional insights into your experience at your convenience. Please feel free to share any details about your stay that you believe would contribute to enhancing our services.Thank you for your cooperation.

4/10 - 별로예요

Michelle

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Just not making sure as it can be confusing that both the Sheraton shuttle and the Four Points by Sheraton stop at the same post at airport. Im sure we arent the only people that got on the wrong one and even when i showed the shuttle driver my receipt before getting on, he didnt recognize it was wrong either. We ended up having to get an Uber back to the right hotwl and it was late at night qith an exhaustwd child. So please be more careful with shuttle service and actually looking
2024년 2월에 1박 숙박함
답변 제공: The Management 님, 2024년 2월 6일
Dear Guest,We are deeply sorry to hear of your disappointing shuttle experience and sincerely apologize for any lapses in service. Your feedback is a cause for concern as it is in sharp contrast to the high standards we set for our team. We will follow up with the respective department to address the concerns you have noted. We hope you give us another opportunity to welcome you back as our guest and give you the quality experience you expect of us.The Management

8/10 - 좋아요

Pam 님, Sault ste marie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It's was close to the airport. The 24 hour check in was convenient. We used the shuttle to and from hotel to airport. Parking our vehicle for the week was easy and stress free.
2024년 1월에 1박 숙박함
답변 제공: The Management 님, 2024년 2월 9일
Dear Guest,Thank you for taking the time to write such a positive review of our hotel. We truly appreciate your feedback and are thrilled to hear that you enjoyed your stay with us. Your observations are most useful in our pursuit of total guest satisfaction and comments from customers such as yourself allow us to make improvements.We hope that you will choose to stay with us again in the future and allow us the opportunity to provide you with another memorable experience.-The Management

8/10 - 좋아요

Richard

2024년 2월에 1박 숙박함
답변 제공: -The Management 님, 2024년 2월 9일
Dear Guest,We sincerely appreciate the time you took to evaluate your recent stay with us. Your feedback is highly valued, and we would be grateful if you could provide additional insights into your experience at your convenience. Please feel free to share any details about your stay that you believe would contribute to enhancing our services.Thank you for your cooperation.

8/10 - 좋아요

john g 님, listowel

2024년 1월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 21일
Thank you for taking the time to complete the guest satisfaction survey for your recent stay with us here at the Four Points by Sheraton Toronto Airport.

8/10 - 좋아요

Julie

출장 여행
좋아요: 청결 상태, 직원 및 서비스
it was difficult to find parking, there was not many places to eat a good dinner in the area. Room was decent enough.
2024년 1월에 2박 숙박함
답변 제공: Management 님, 2024년 1월 31일
Dear Guest, Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I sincerely apologize for the inconvenience during your stay. This is not indicative of the level of service we pride ourselves on and I am deeply apologetic.We truly value our guests’ feedback so that we can celebrate our successes and address our challenges to better serve you in the future. Thank you again for choosing to stay with us. We look forward to welcoming you back in the future, next time you visit Toronto. Warm Regards, Management

8/10 - 좋아요

Laura

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Room was small and tired looking for the price.
2024년 1월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 28일
Thank you for taking the time to complete the guest satisfaction survey for your recent stay with us here at the Four Points by Sheraton Toronto Airport.

6/10 - 괜찮아요

Alison

좋아요: 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 28일
Thank you for taking the time to complete the guest satisfaction survey for your recent stay with us here at the Four Points by Sheraton Toronto Airport.