외관

컴포트 인 사우스 털사 - 우드랜드 힐스 여행 후기

2.5 out of 5

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 885개 이용 후기 중 336개" "
평점 8 - 좋아요. 885개 이용 후기 중 280개" "
평점 6 - 괜찮아요. 885개 이용 후기 중 123개" "
평점 4 - 별로예요. 885개 이용 후기 중 65개" "
평점 2 - 너무 별로예요. 885개 이용 후기 중 81개" "

8.0/10

청결 상태

8.2/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

2/10 - 너무 별로예요

Crystal

Got there and said room wasnt available
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Austin

연인과의 여행
별로예요: 편의 시설/서비스
Check in was an absolute nightmare. We went into our room and found sheets piled against the wall with our bed not made. The lady at the front desk then sent us into another room that also had dirty sheets in addition to dirty towels lying all over the bathroom. After going back to the front desk, we waited 30 minutes in the lobby for the manager to clean four or five rooms because apparently housekeeping neglected to do their jobs. To top this all off, the elevator button for the lobby was broke so we had to carry all of our luggage up and down two flights of stairs. After finally getting into a clean room (which was two queens as opposed to the one king bed we reserved and paid for) the room was sufficient and we had a good night's sleep.
2024년 3월에 1박 숙박함

4/10 - 별로예요

Robin

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was dirty as was areas of my room. The elevator would only go to the 2nd floor as the 1st floor button was missing entirely, which forced us to take the stairs. Loaded with bags and having an injured back made that difficult for me. A light bulb was burned out in my room. I asked the desk for one but they didn’t seem to know where to find one. I won’t be coming back again.
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Barbara

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dead cockroaches in the bathroom and the entire floor smelled of cigarette smoke.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

D'Lon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

8/10 - 좋아요

Kenneth

2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Floyd

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

8/10 - 좋아요

Ashley

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Perfect stay! Elevator was broke down and we were not informed at check out and we were on the third floor other than that no issues at all!
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Luke

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The entire hotel smelled like cigarette smoke and weed. The rickety elevator broke while we were there so we had to bring all of our things down the stairs when we left. The elevator was half open for 2 days with no out of order sign or the opening blocked off. We had to walk by multiple workers smoking at the front door every time we walked in. Had multiple police show up at the hotel during our stay. Was not safe at all.
2024년 2월에 2박 숙박함
답변 제공: Lori 님, 2024년 2월 6일
Dear Luke,Thank you for choosing our hotel and for bringing this matter to our attention. We are truly sorry that your stay with us did not meet your expectations. We did have and encounter that was out of our control with a guest that the police were looking for. We are thankful they patrol and are looking out for our safety. Unfortunately during your visit you faced some service deficiencies due to some technical problems with our elevator. We quickly corrected the issue by calling a repairman. We are deeply sorry and would like to give you an upgrade with your next stay at one of our properties. Your feedback is important to us. I hope you give us another visit so that we can show you that we have corrected the problems we have control over. We will make sure your next visit is a delightful one.Sincerey,

2/10 - 너무 별로예요

Julie

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Let's start with the good. Tara at the front desk was very helpful and nice. I had keys that wouldn't work repeatedly, tvs that wouldnt work. The entire check in process took well over 30 minutes due to these issues which i was very annoyed at. Having to walk back & forth to the front desk w/my luggage. Was assigned THREE different rooms to find one that a tv would work! The property is DISGUSTING. Carpets are stained & dirty. I had gum or something sticky in my room. Hotel reeks of cigarette smoke, you can hear people above you which is very unpleasant. Was told breakfast was at 630 get down there & she says it's not ready until 7 then goes back there & says its ready ? Everything was ready to serve so i didnt understand her telling me it wasnt?? The entire property is worn down and outdated, and most of all DIRTY. It is located next to a nice shopping center, nice places to eat and the mall. But don't stay there, its trully disgusting.
답변 제공: Lori M 님, 2024년 2월 1일
We are very sorry to hear that you had a negative experience at our hotel. We value your feedback, and we want to make things right. We appreciate your loyalty, and we hope to have another opportunity to serve you better in the future. Thank you for choosing our hotel and for sharing your concerns with us.Sincerely,Hotel Manager

4/10 - 별로예요

Tara

좋아요: 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Cagri

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Bugs and insects
답변 제공: Lori M 님, 2024년 2월 1일
Dear Hotel Guest,We are very sorry to hear that you had a roach in your room during your stay at our hotel. This is unacceptable and we apologize for any inconvenience, or discomfort this may have caused you. We take pest control very seriously and we have contacted our exterminator to inspect and treat the room. We hope that you will accept our sincere apology and that you will give us another chance to serve you better in the future. Thank you for choosing our hotel and for sharing your feedback with us.Sincerely,Lori M

2/10 - 너무 별로예요

Eva

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Filthy stains rundown had to clean desk off my self
2024년 1월에 1박 숙박함
답변 제공: Lori M 님, 2024년 2월 1일
Dear Eva,We are very sorry to hear that you had a negative experience during your stay at our hotel. We apologize for the inconvenience and discomfort caused by the stains on the desk in your room. This is not the standard of cleanliness and service that we strive to provide to our valued customers.We have informed our housekeeping staff to be more diligent and thorough in their cleaning procedures. We have also inspected and sanitized all the rooms to ensure that they meet our high standards of hygiene and quality. As a gesture of goodwill, we would like to offer you a complimentary upgrade to a suite for your next visit. We hope that you will give us another chance to serve you better and make up for this unfortunate incident.Thank you for choosing our hotel and we look forward to welcoming you back soon.

4/10 - 별로예요

Catherine

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Lori M 님, 2024년 2월 3일
Dear Eva,We are very sorry to hear that you had a negative experience during your stay at our hotel. We apologize for the inconvenience and discomfort caused by the stains on the desk in your room. This is not the standard of cleanliness and service that we strive to provide to our valued customers.We have informed our housekeeping staff to be more diligent and thorough in their cleaning procedures. We have also inspected and sanitized all the rooms to ensure that they meet our high standards of hygiene and quality. As a gesture of goodwill, we would like to offer you a complimentary upgrade to a suite for your next visit. We hope that you will give us another chance to serve you better and make up for this unfortunate incident.Thank you for choosing our hotel and we look forward to welcoming you back soon.

2/10 - 너무 별로예요

tricia

It was just a all round bad stay the room the smoke smell the partying till 9in the morning the knocking on my door late at night
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스
Nuce staff
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Laura

좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
They sent me to a toom that was not clean first. But they put me in another room quickly. However, the tv did not work. The worst part was when my fiance called for more toilet paper, we were told they did not have any.
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Benjamin

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room had no toilet paper, floor haid clumps of hair, razor guards and used jelly packets on the floor. Pillow had no pillow cases. Smoke alarm was wrapped in plastic. The whole building smelled like an ash try and Marijuana.
2023년 12월에 1박 숙박함

4/10 - 별로예요

William

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Brandon

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My card information was stolen the room was filthy horrible
2023년 12월에 2박 숙박함

6/10 - 괜찮아요

Shelly

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
A little uncomfortable by all those just "hanging"
There was a lot of people just hanging out. I realize it was the weekend, but the people that were just hanging looked like that they had been there awhile. Not a place I will go back too. This seemed more like an extended stay type of environment than one that you are staying at for a short trip or a business trip.
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

James

2023년 12월에 2박 숙박함

4/10 - 별로예요

Aquella

별로예요: 청결 상태, 숙박 시설 상태 및 시설
There were several roaches in the room everyday. Spider webs hanging from the ceiling. Very disgusting!
2023년 11월에 3박 숙박함

2/10 - 너무 별로예요

Michael 님, Springdale

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No one should stay at this property until it is cleaned up. It had some very sketchy people working there and the surroundings made us feel scared about staying the night (which is sad because it is located right next to the mall and good eating establishments). We ended up leaving and the poor lady working the desk was in tears because ipeople checking in at the same time were complaining about keys not working, rooms being dirty etc. it was a real mess. I wish I had read the reviews before I booked it.
2023년 12월에 1박 숙박함

4/10 - 별로예요

Tafadzwa

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
First, I would like to mention the helpful staff who were able to check me in and assist me. That was very much appreciated. However, I would not recommend anyone to stay at this hotel. There were a couple of issues I encountered while staying: - Bedroom state: When I arrived to the room, it did not look like it was properly maintained as the lamp was ripped, the bath tub in the room had strands of hair on the wall. Combined with the dust that was collected on the AC, the room environment was less than ideal - Breakfast options: Limited options to choose from when I checked the breakfast lounge (existing option was alright but could be expanded further) - (Entrance) There were multiple instances where the hotels cards provided would not unlock my room nor the hotel entrance. As a result, I had to constantly go downstairs to the lobby to get it fixed. I heard this is a frequent issue and hope that management can improve this in future. Overall, it was a below average experience and hope that the place can implement these changes.
2023년 11월에 3박 숙박함

10/10 - 훌륭해요

kimberly

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was very clean.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Eseta

연인과의 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed for 5 days from Minnesota and it was so convenient driving around! Staff were very kind and friendly and breakfast was always on point with that waffle maker they got there!
2023년 11월에 5박 숙박함

2/10 - 너무 별로예요

olga

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
well do begin with the computer was down from morning until night. first key did not work plus being a non smoking hotel there was cigarette smoke. desk clerk stated it was probably cleaning person. i called at 9:30 in the morning and the phone rang and rang. finally the desk clerk answered and was having trouble talking to me as she was also frying eggs for the guest since they had no kitchen person. when i got there at 4 to check in the same lady (who was wonderful) again stated that the computer was down and they were working from one lap top people were in the lobby to check in so they had to wait quite a while. the manager at that time finally came in. so since our first key did not work and smoke was on the floor we were given another key. opened the door and the room was filty and not cleaned. so we went to the desk and the morning lady was still there trying to please everyone. the manager heard that our room was not clean and saw people in the lobby so she left. the poor breakfast desk clerk was all by herself not knowing what happened to the manager. the guests were looking out the window and first we thought she left however she was taking a smoke. finally the manager came in. the morning manager canceled out reservations due to all the problems we encountered and saw. the computer system was still down. i am hoping that i will be getting a refund on this reservation. i will second plan on comfort inn for any reservations.
2023년 11월에 2박 숙박함

8/10 - 좋아요

Oliver

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy parking
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Tonya

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Don't get fooled by the good reviews.
I've stayed at Comfort Inns at different locations and had wonderful experiences but this weekend, we stayed at the Tulsa OK (Woodland Hills) an it was awful. I could tell from the lack of cleanliness when I walked through the door, but against my better judgement I still stayed 2 nights. When I arrived at almost 9pm,(keep in mind check in was 3pm) the room wasn't ready, so we took the key and went to the grocery store. When we got back the we were exhausted. The bedsheets looked as if they just remade the bed from the previous guest and never changed the sheets. Tried to call the front desk but the phone didn't work. So we put clean towels on top of the blanket. The next morning (Saturday)we left out at 9am and before leaving we requested room service. We got back at around 8:45pm and the keys didn't work. Went to the front and got new keys. Went back to the room only to discover NO ONE had cleaned the room. When we went back to the front desk the lady was very rude about it and pretty much said "oh well" and gave us some clean but dingy looking towels. There was a gentleman there that heard the conversation and could only offer an apology. Later that night (early Sunday morning) we were awakened to a couple cursing and yelling at one another in the hallway outside our door which by the way had a large gap at the bottom. Sunday as we were getting our things together to check out early, a ROACH was crawling down the wall. NEVER AGAIN! Won't upload a pic.
2023년 11월에 2박 숙박함

2/10 - 너무 별로예요

Susan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
DIRTY
Bed sheets not changed. Pair of red fuzzy socks in the bed. Room smelled, window was open, trying to air it out. We left within 10 minutes, Comfort Inn would not refund our 2 night stay. Thank you Hotels.com for refunding us, but Comfort Inn should have had the decency to do so.
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Luis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Paula

가족 여행
좋아요: 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Dead bugs in bathroom. Someone had tied a plastic bag over the smoke detector location was ok. Stay was ok. Not the best but not the worst.
2023년 11월에 1박 숙박함

8/10 - 좋아요

Deborah

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
Visible evidence of cockroaches in room.
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Jesse

2023년 10월에 1박 숙박함

4/10 - 별로예요

Bradley

가족 여행
Smells
Entire place smelled like cigarettes and elevator shut down three times while we were going to the 3rd floor. AC wasn’t cold and leaked water on the floor.
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Carla

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Lazy Staff
I took 1 hour to get checked in. None of the rooms were cleaned. So had to wait on a room to be cleaned
2023년 10월에 1박 숙박함

4/10 - 별로예요

Dakota

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 4박 숙박함

2/10 - 너무 별로예요

Jake

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I know I arrived to my room. The linens were on top of the bed dirty. There was spilled milk in the bathroom the soap for the shower was in Plastic cups in the bathroom Because it's too hard for them to refill the ones that are hanging on the wall in the shower, the manager said. They sent someone to clean the room and we were up there At the room while he cleaned it, and he wasn't even gonna vacuum or clean the bathroom. He just made the beds. I had to vacuum myself. Originally I had booked for a king room and they gave me a double. I have stayed here over thirty times in the last year and I asked them if they could Give me another night. They said no the best I can do is give you ten percent off.
2023년 10월에 1박 숙박함

8/10 - 좋아요

Nicole

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Upstairs tenants very loud and bumpy
2023년 10월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Unclean room, convenient location
There was nobody at the desk when I got there and no bell or anything, so there was a wait to check in. The room had not been cleaned. There was a bag of trash, plus more trash in a garbage can. There were wet towels in the bathtub. The bed was not made. I stayed there five nights and never had anyone clean the room. The garbage that was there when I checked in was still there when I left. The breakfast area was hit or miss. One day, there were no forks. Another day, there was no milk or fruit or fruit juice. When I did see workers, they were friendly. The location was convenient and the price was reasonable.
2023년 10월에 5박 숙박함

10/10 - 훌륭해요

Luís Alonso Najera

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent service, and everything was very clean, the check in was very fast
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Keith

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Dalton

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Do not stay here. I could not get an early check in which is understandable, but once I did finally get checked in it took 30 minutes and they also put me into the wrong room. When I was trying to go to sleep after midnight I had somebody trying to come into my room. I got a call to the room asking me all sorts of questions making sure I didn’t sneak into the hotel room when in fact the person just put me in the wrong room. Also the AC did not work luckily it was under 60 outside yesterday night so I could open up the window.
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Erika

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
First room smelled horrible had fridge full of food still. Next room smelled like cigarettes and hallways smelled like I was in a casino. Left after the second room was still nasty.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Verna

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was all okay. Indoor pool looks sparkling clean!Friendly lady at desk.
2023년 10월에 1박 숙박함

4/10 - 별로예요

Keyonlia

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room had mold in the air conditioning vent and the hallway had a horrible odor. The lobby clerk during the day was extremely nice, but the one during the evening/night was not friendly.
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Anthone 님, Broken Arrow

별로예요: 직원 및 서비스
Front desk lady was rude.
2023년 10월에 1박 숙박함