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BT Homes - Tankah Bay

5.0 star property

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Casa Xilá By BT Homes provides a peaceful retreat where guests can relax poolside after a day of adventures. The property offers in-room WiFi to stay connected and on-site car rentals that make discovering the surrounding area straightforward and hassle-free.

Reviews

6.0 out of 10

Popular amenities

  • Pool
  • Kitchen
  • Free WiFi
  • Air conditioning
  • Spa
  • Outdoor Space

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Deluxe Apartment, 2 Bedrooms, Ocean View (306)

Deluxe Apartment, 2 Bedrooms, Ocean View (306) | Beach/ocean view

Deluxe Apartment, 2 Bedrooms, Ocean View (306)

  • Ocean view
  • 90 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for Luxury Apartment, 2 Bedrooms, Ocean View (102)

Luxury Apartment, 2 Bedrooms, Ocean View (102) | Living area | 50-inch Smart TV with digital channels, Netflix, streaming services

Luxury Apartment, 2 Bedrooms, Ocean View (102)

  • Ocean view
  • 100 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 1 King Bed

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About the neighborhood

Located in Tulum, this apartment is on the beach. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Tulum National Park and Soliman Bay. Xel-Há Park and LabnaHa Ecopark Adventures are also worth visiting. Visit our Tulum travel guide
View more Apartments in Tulum
Map
Balam Canché, Tulum, QROO, 77772

What's nearby

  • Soliman Bay
    Soliman Bay
    8 min walk - 0.7 km
  • 0_BXP44312
    Xel-Há Park
    14 min drive - 13.8 km
  • Tulum Mayan Ruins
    Tulum Mayan Ruins
    15 min drive - 13.0 km
  • Paradise Beach also called Playa Paraiso at sunrise - beautiful and tropical caribbean coast at Tulum in Quintana Roo, Riviera Maya, Mexico; Shutterstock ID 747317032
    Playa Paraiso
    27 min drive - 21.5 km
  • Cenote Manatí
    4 min drive - 1.8 km

Getting around

  • Cancun Intl. Airport (CUN)
    95 min drive

Restaurants

  • La Cocina Del Pueblo
    12 min drive
  • Chula Vista
    12 min drive
  • Xula Vista Restaurant
    12 min drive
  • World Cafe
    9 min drive
  • Seaside Grill
    10 min drive

About this property

BT Homes - Tankah Bay

This smoke-free apartment building features an outdoor pool, spa services, and express check-out. WiFi in public areas is free. The apartment has 2 bedrooms and provides free WiFi and free wired Internet. Guests will find a kitchen with an oven, a stovetop, and a microwave.
Guest accommodations at this apartment offer safes and coffee/tea makers. These individually decorated and furnished accommodations include dining tables. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. Accommodations at this 5-star apartment have kitchens with stovetops, microwaves, separate dining areas, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). 50-inch Smart televisions come with premium digital channels and Netflix. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the apartment include an outdoor pool.
Guests can pamper themselves by indulging in the onsite spa services. Services include Thai massages and massages.

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Property amenities

Beach

  • On a white sand beach

Pool/Spa

  • In-room massages
  • Outdoor pool
  • Thai massages

Internet

  • Available in the apartment: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Car rental
  • Car recommended
  • Onsite parking includes off-street options

Family friendly

  • Free crib

Kitchen

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Freezer
  • Microwave
  • Oven
  • Paper towels
  • Stovetop
  • Toaster
  • Toaster oven

Dining

  • Chef service
  • Dining table

Bedrooms

  • 2 bedrooms
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • 2 private bathrooms
  • Free toiletries
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Living spaces

  • Dining table
  • Separate dining area

Entertainment

  • 50-inch smart TV with premium digital channels
  • Netflix
  • Streaming services

Outdoor areas

  • Deck/patio
  • Yard

Work spaces

  • Laptop workspace

Climate control

  • Air conditioning
  • Heating

Pets

  • No pets or service animals

Suitability/Accessibility

  • No elevator
  • Smooth flooring in room
  • Smoking not allowed

Services and conveniences

  • Daily housekeeping
  • Guidebooks
  • Iron/ironing board on request
  • Local maps
  • Meal delivery service
  • Restaurant dining guides
  • Safe
  • Virtual front desk

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • Cleaning products are eco-friendly
  • Individual decor
  • Individual furnishings
  • Locally-owned and organized tours and activities

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation

There is no front desk at this property

Guests will receive an email within 72 hours before arrival with check-in instructions and an access code; your host will greet you

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Prior to arrival, you must complete online registration via a secure link

You will be asked to provide the property with a copy of your government-issued photo ID after booking

A virtual front desk provides assistance to guests

Guests are recommended to download the property's WhatsApp mobile app before check-in

Information provided by the property may be translated using automated translation tools

Check-out instructions

The host requires you complete the following before checking out:

Gather used towels

Remove personal items, remove leftover food and drinks, and take out the trash

Turn off the lights and lock the doors

Access methods

Access code, host will greet you

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: MXN 500 per stay

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MXN 1500 per room (one-way)
  • Airport shuttle fee per child: MXN 1500 (one-way), (up to 18 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property
A car is recommended for transportation to and from this property

Frequently asked questions

Does BT Homes - Tankah Bay have a pool?

Yes, this property has an outdoor pool.

Is BT Homes - Tankah Bay pet-friendly?

No, pets are not allowed at this property.

What time is check-in at BT Homes - Tankah Bay?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at BT Homes - Tankah Bay?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Does BT Homes - Tankah Bay provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 1500 per room applies.

Where is BT Homes - Tankah Bay located?

Nestled on the beach, this Tulum apartment building is within 1 mi (2 km) of Soliman Bay and Cenote Manatí. Tulum National Park and Jaguar Park are also within 2 mi (3 km).

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Reviews

BT Homes - Tankah Bay Reviews

6.0

7.6

Cleanliness

2.0

Amenities

7.4

Property conditions & facilities
Rating 10 - Excellent. 1 out of 4 reviews
Rating 8 - Good. 1 out of 4 reviews
Rating 6 - Okay. 0 out of 4 reviews
Rating 4 - Poor. 1 out of 4 reviews
Rating 2 - Terrible. 1 out of 4 reviews

Reviews

Verified

2/10 Terrible

Matthew

Disliked: Amenities, communication
BT Homes does not communicate well. They were not timely in responding to sending us to the wrong location. Then when there were issues with the toilets and lack of coffee maker, broken electric kettle, and no hand towels. They just filled the shampoo, conditioner and soap with water to be full. Big hole in the bed room door. They did not respond to questions or concerns with the stay. Do not stay here!!
Stayed 4 nights in Feb 2026
Verified

4/10 Poor

Cher

Disliked: Listing accuracy
The shuttle service is NOT included. It costs $150 each way. Rent a car is you still stay here after reading this. But seriously, do NOT stay here. Could not swim in the ocean. Rocky and full of coral. Even with aqua socks. Everything was beautiful but not functional. The showers went from freezing cold to scalding. No hot water in the kitchen. Uncomfortable seating. Coffee maker didn’t work, was replaced with another broken coffee maker twice. The third one worked but they left the broken one. Basics like bowls are not there but there’s a meat grinder. Property is in the middle of nowhere. Staff were unhelpful and made no effort to communicate. Getting dishwasher pods took three days. The pool was very basic. Area around the place was not great. Lots of trash everywhere.
Stayed 7 nights in Feb 2026
Verified

8/10 Good

Cynthia Dayanne Rodriguez

Liked: Cleanliness, property conditions & facilities
Limpia bonita tranquila
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Pamela

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2025