Does Mistiq Temple II have a pool?

Yes, this property has 7 outdoor pools. Pool access is from 9:30 AM–9:00 PM.

Is Mistiq Temple II pet-friendly?

Yes, dogs are allowed at this property. There's a fee of MXN 400 per pet, per stay.

What time is check-in at Mistiq Temple II ?

Check-in start time: 4:00 PM; Check-in end time: anytime.

Where is Mistiq Temple II located?

Situated in Tulum, this apartment building is within 3 mi (5 km) of Tulum Beach, SFER IK, and Holistika Art Walk. Jaguar Viewpoint Tulum and Hunab Lifestyle Center are also within 3 mi (5 km).

Mistiq Temple II Reviews, Deals & Photos 2025

10/10 Excellent

keron

Apr 20, 2025

Liked: Cleanliness, amenities, property conditions & facilities, communication

The design of the property is very unique

Stayed 3 nights in Apr 2025

10/10 Excellent

Jesse

Dec 7, 2024

Liked: Cleanliness, amenities, property conditions & facilities, communication

Beautiful new development away from everything else. A little secluded at the moment, but that what i enjoyed about it. equal distance away from main strip tulum, aldea zama, and the beach

Stayed 5 nights in Nov 2024

10/10 Excellent

Jasmine

Apr 26, 2024

Liked: Cleanliness, property conditions & facilities, communication

Everything was on point

Stayed 4 nights in Apr 2024

8/10 Good

Domonic

Apr 26, 2024

Liked: Cleanliness, amenities, property conditions & facilities

The pool and property in general were really nice. The gym and restaurant has lost of options. Would stay again. Bring your own toiletries and beach towels.

Stayed 2 nights in Apr 2024

10/10 Excellent

Deisy Gonzalez

Jun 14, 2024

Liked: Cleanliness, property conditions & facilities, communication

We had a great stay at Mistiq Temple II , however the area is still under construction and you have to drive through a dirt road to get to this place. The rooms are beautiful and we loved our balcony & garden view. There is 24/7 security.

Stayed 3 nights in Jun 2024

2/10 Terrible

Charell Porsha

Dec 9, 2024

Disliked: Cleanliness, amenities, property conditions & facilities, communication

Was not satisfied with anything. I left a day early

Stayed 2 nights in Dec 2024

8/10 Good

Jessica

Nov 21, 2024

Liked: Cleanliness, property conditions & facilities, communication

We stayed at the 3 bedroom penthouse, it’s gorgeous, really nice decorated and the views are amazing but we couldn’t take a shower or go to the pool because there was no towels , we called the office and they brought them later but just the shower towels , no hand or pool towels. the first night one of the bedrooms a/c was not working , next day the property manager kind of fixed , it didn’t cool the bedroom enough , still warm but the worst part it’s the road to get there it is almost impossible to drive , it’s a dirt road with a lot of holes and rocks , we couldn’t believe such an amazing property with those roads , they are terrible , if you are going you need a 4x4 to get there , not even think you can walk , far from restaurants or supermarket !

Stayed 2 nights in Nov 2024

2/10 Terrible

Verified traveler

Dec 17, 2024

Disliked: Cleanliness, room comfort, communication

This place is a SCAM

I recently stayed at this hotel, and I am compelled to share my extreme disappointment with the state of the room. The level of cleanliness was absolutely unacceptable and far below basic standards. • The room was completely infested with spiders, with nests found on the walls, furniture, bathroom, shower, drawers, and even in the bed. • There were insect droppings on the walls, curtains, doors, and other surfaces, further highlighting the lack of proper cleaning and maintenance. • The bedsheets had yellow stains, and the bath towels were torn and also stained yellow, which was utterly unacceptable. • To make matters worse, there was no running water, adding to the unhygienic and uncomfortable conditions. Due to these severe issues, I had no choice but to leave the hotel before the end of my stay. Furthermore, the communication with the concierge in charge was completely inadequate. My messages were ignored for extended periods, and responses only came hours later, sometimes not until the following day. This lack of proper customer service further exacerbated my distress. These conditions were unsafe, unsanitary, and made my experience incredibly distressing. I cannot recommend this hotel to anyone. No guest should ever have to endure such an experience.

Stayed 6 nights in Dec 2024

10/10 Excellent

Armando

Jun 17, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Está excelente el complejo, súper bonito y rodeado de naturaleza

Stayed 4 nights in Jun 2025

6/10 Okay

Ward

May 24, 2025

Liked: Cleanliness

Disliked: Communication

Lovely Rooms & Pool

Air conditioner / Electricity went off for 2 days straight over a weekend, also a blocked toilet. Two concierge telephone numbers and hotels.com contacted, with no response. Moved to a new condo. Airconditioning would go from a set 20 degrees to default 28 degrees randomly. Pools are fantastic. Staff on site are friendly. Taxi from airport to accommodation is $50USD minimum each way. Taxi from accommodation to Tulum central is $25USD each way minimum. Complimentary shuttle bus to beach daily (except Monday). For the price, the accommodation is well worth it, just take note at the taxi cost. Bike hire $10USD approx per day. CBD is 5km walk each way. On site convenience store. Uber Eats delivers. Dirt Road. Require 4WD/Quad bike or gentle driving in hire car.

Stayed 17 nights in May 2025

8/10 Good

Ana

May 15, 2025

Liked: Cleanliness, amenities, property conditions & facilities, communication

I had a wonderful stay at this property. It was very quiet and safe at the resort. There are under ground parking garages. Beautiful views of the jungle. I loved the rooftop pool the most. The restaurant wasn’t open when we were there and lost power temporarily. The roads to drive up to the property aren’t finished so it’s a very bumpy road but I’m sure that’ll be resolved soon as they finish building. Overall, I highly recommend this property! 10 minutes from restaurants/bars/beach & city. Almost 2 hours from the airport. Bring bug spray!!

Stayed 2 nights in May 2025

10/10 Excellent

Camila

Apr 22, 2025

Liked: Cleanliness, amenities, property conditions & facilities, communication

It was very clean and easy to communicate with the property manager. Transportation was offered if needed and ride from and to the airport as well. We rented a car and even though a parking space was not included they had plenty of space to park on the side of the hotel. The pools were very clean and nice

Stayed 5 nights in Apr 2025

2/10 Terrible

Abby

Apr 21, 2025

Disliked: Cleanliness, amenities, property conditions & facilities, communication

I had a reservation for a few weeks before travel. Special instructions said to contact property prior to arrival for entry information. I emailed and called repeatedly and got no response. Expedia also had no response from property. We tried for hours. At one point Expedia said property would message in 30 minutes. No one from the property… 7PM and failed reservation. We were on our own.

Stayed 5 nights in Apr 2025

2/10 Terrible

Javier

Apr 18, 2025

Disliked: Cleanliness, communication

La habitación no tenía las sábanas para el sofá cama. Nos las entregaron justo una hora antes del check out. Pésimo. No hay nada cerca. Las opciones de transporte son limitadas. Los conserjes piden taxis pero bajo una comisión.

Stayed 2 nights in Apr 2025

10/10 Excellent

Nayely

Apr 18, 2025

Liked: Cleanliness, amenities, property conditions & facilities, communication

Hermosa la vista, el paisaje, las decoraciones, todo muy hermoso.

Stayed 4 nights in Apr 2025

6/10 Okay

Christopher

Apr 16, 2025

Liked: Property conditions & facilities

Disliked: Cleanliness, amenities, communication

No tenia transporte cerca y tampoco responden mensajes. Rodeado de terracería

Stayed 5 nights in Apr 2025

10/10 Excellent

OMAR

Apr 8, 2025

Liked: Cleanliness, property conditions & facilities, communication

Great also we break a glass

Stayed 4 nights in Apr 2025

6/10 Okay

Shaquana

Apr 5, 2025

Liked: Property conditions & facilities, communication

The property was new construction. No one for check-in for arrival. The towels were dirty and no wash clothes available. The roads weren’t paved around the property. Lucky we rented a car and was able to have access to food and the town. The property did feel safe and the roof top pool was beautiful.

Stayed 4 nights in Apr 2025

8/10 Good

Samuel

Apr 4, 2025

Liked: Cleanliness, amenities, property conditions & facilities, communication

Nous avons passé une semaine de rêve à Mistiq Temple 2. La structure et récente, propre. L’ambiance est ressourçante. Les piscines sont super agréables avec plein d’oiseaux qui virevoltent et chantent tout au long de la journée. L’atmosphère était très calme. La vue des piscines sur les toits est superbe. Le personnel à l’entrée de la résidence est très sympathique et serviable. Il y a une armée d’autres employés qui prennent soin de la résidence, des jardins et piscines. Le studio était très propre. Bien équipé. La climatisation très appréciée. Il y a une petite boutique à côté de l’accueil qui permet d’acheter les essentiels comme l’eau potable, papier toilette, sacs poubelles et petites collations. Si la réservation est faite via Expedia, il faut prévoir verser une caution non mentionnée dans les détails de la réservation. Leur machine n’étant pas compatible avec nos cartes de crédit, il a fallu aller chercher de l’argent cash. Pour communiquer avec eux, il faut utiliser WhatsApp. Par contre, l’établissement est dans une zone ex centrée en pleine construction et n’est pas encore relié à une route très praticable. Prévoir la location d’un scooter ou d’une voiture ou les services d’un taxi. Ce déplacer à pied sur la grande chaussée est dangereux, il n’y a aucun espace pour les piétons. Il faut compter 10min pour aller au centre de Tulum ou à la plage. Si vous n’avez pas envie de sortir du cadre enchanteur, les services Tomato livrent de la nourriture à la résidence.

Stayed 7 nights in Mar 2025

10/10 Excellent

Carlos Alberto

Apr 4, 2025

Liked: Cleanliness, room comfort, communication

Excelente Hotel

Excelente te hotel. Limpio bonito con camas muy cómodas, Gym Excelente regaderas muy buenas todo el hotel está muy bonito muy seguro !!

Stayed 4 nights in Mar 2025

10/10 Excellent

Maxence

Mar 30, 2025

Liked: Cleanliness, amenities, property conditions & facilities, communication

Really beautiful hotel and really nice pool and room!

Stayed 4 nights in Mar 2025

2/10 Terrible

Oscar

Mar 27, 2025

Disliked: Cleanliness, room comfort, communication

Queja formal y solicitud de reembolso por estadía

Estimados Señores, Quiero expresar mi insatisfacción con mi estadía en Mistiq Temple II del 4 al 9 de enero de 2025. Desde nuestra llegada, encontramos múltiples problemas que evidencian una grave falta de organización y atención al huésped. La primera noche no estábamos registrados en el lobby, lo que casi nos impide entrar. Tras confirmar nuestros datos, recibimos una contraseña incorrecta para acceder a la llave de la habitación. Como el concierge no estaba disponible, tuvimos que esperar varias horas hasta que alguien nos ayudó. Dos días después, el host nos exigió cambiar de habitación porque el dueño del apartamento llegaría ese mismo día. Al regresar esa noche, la nueva habitación no había sido limpiada y estaba en pésimas condiciones. La limpieza tardó dos horas en gestionarse y nos entregaron la habitación a medianoche sin toallas ni sábanas limpias. El día del check-out, desde las 8 a.m., personal de mantenimiento golpeó la puerta insistentemente porque debían hacer reparaciones para la llegada del dueño. Nos obligaron a desalojar a las 9 a.m., mucho antes de la hora acordada. Por la pésima experiencia, solicito un reembolso completo y considero que el host no debería estar autorizado para alquilar. Espero una respuesta pronta, de lo contrario, elevaré mi queja a las plataformas correspondientes. Atentamente,

Stayed 5 nights in Jan 2025

6/10 Okay

Mershayde

Mar 15, 2025

Liked: Cleanliness, communication

The overall stay was ok. The property is nice I do feel like the cleanliness and the up keep of the rooms could be way better I had an ant problem in my room had to keep buying bug spray. The areas outside of the hotel is a dirty area no sidewalks just dirt road it will be hard to get around without taxi or car. Another thing there is no food located at the property so expect to be paying for food to be delivered or eating out at a restaurant. The bar and restaurants was the highlight of my stay you will enjoy the night life. If you are looking for nightlife I suggest following black in Tulum group. Overall, it was just an okay stay at Mistiq Temple II.

Stayed 4 nights in Mar 2025

8/10 Good

Olivier Moana

Mar 13, 2025

Liked: Cleanliness, amenities, property conditions & facilities, communication

Superbes appartements, tout est propres. Les responsables sur place et tous les employés sont très aimables et souriants. C'est calme. J'aurai cependant aimé avoir un peu plus de matériel de nettoyage comme un balai et d'autres sacs poubelles. (Avis très personnel). J'y retournerai volontiers.

Stayed 6 nights in Mar 2025

10/10 Excellent

Mike

Mar 10, 2025

Liked: Cleanliness, amenities, property conditions & facilities, communication

Nice new modern building with friendly staff. Close to many amenities.

Stayed 7 nights in Feb 2025

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