โI stayed for one night and had to check out at 6:00 AM. I asked the front desk staff if breakfast could be packed to go. She assured me that the meals would be prepared after the restaurant closed that evening. Upon entering the room, I found it smaller than expected. There was no door knob for the room or the restroom, which was quite unusual. Additionally, there was no place to put the soap except on the floor, which was inconvenient. The room's furniture was outdated. The hotel has a...
โWe had an amazing stay at Serena! The property, amenities, staff and services were all top tier. Whenever we return to Kampala, we will be staying at Serenaโ
โThe EH is a fantastic value. Room was excellent- very clean, air cond was great, hot shower. The facilities - restaurant, gym, store in premises at Lee great. The best part, this hotel is smack in the middle of everything without the busy aspect found across most places in Kampala. If I go to Kampala again, definitely will stay there.โ
โStaff were great and highy professional plus good meal. My stay was however not enjoyable due to poor internet connection.terrible internet service. The hotel should get this sorted. Travelers shouldn't have to worry about internet when lodged in a hotel costing nearly $120 โ
โit is in the heart of Kampala in a nice area but no shopping areas immediately around. The hotel is clean and have nice breakfast area with green. I like the restaurant area. This was my second stay and I enjoyed more. Staffs were friendly and spacious room. Will stay there again on my next visit. Thanks!โ
โSpacious rooms has complete kitchen with stove oven microwave fridge and a freezer! Very convenient if you want make your own meals. Security is great as well. Daily housekeeping provided as well..โ
โI love staying at BMK when I visit Kampala. Very convinient central location, descent property, lots of dining options, good size rooms and friendly staff. Never disappointed and will be returning in a couple of months. โ
โThe way place was really good and the stuff so helpful. My room was very clean and the bed so comfortable. The whole place was quiet thus good especially after along trip. โ
"I stayed for one night and had to check out at 6:00 AM. I asked the front desk staff if breakfast could be packed to go. She assured me that the meals would be prepared after the restaurant closed that evening. Upon entering the room, I found it smaller than expected. There was no door knob for the room or the restroom, which was quite unusual. Additionally, there was no place to put the soap except on the floor, which was inconvenient. The room's furniture was outdated. The hotel has a restaurant called Mediterraneo. I ordered pasta, but it was disappointing in flavor. The price was disproportionate to the quality. At checkout, I asked the front desk staff if the meals were ready. After checking the refrigerator, he informed me that no meals were prepared. I was deeply disappointed and left the hotel hungry. I left a message for the hotel through the app but received no response after a week. I donโt recommend this hotel and would not return."
