로비

슈어스테이 플러스 바이 베스트 웨스턴 업랜드 온타리오 비치 여행 후기

2.5 out of 5

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 558개 이용 후기 중 389개" "
평점 8 - 좋아요. 558개 이용 후기 중 91개" "
평점 6 - 괜찮아요. 558개 이용 후기 중 32개" "
평점 4 - 별로예요. 558개 이용 후기 중 21개" "
평점 2 - 너무 별로예요. 558개 이용 후기 중 25개" "

9.0/10

청결 상태

9.2/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

Darlyn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was so pretty and clean. The staff is so sweet! Definitely staying here again!
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Jennyfer

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place and clean
2024년 5월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 28일
Dear Jennyfer,,Thank you for completing the survey regarding your recent stay at our property and for your wonderful high ratings on this review and your benevolent words about our nice & clean features and amenities that we have at our hotel. We are ecstatic that we could provide you with a comfortable stay that you are satisfied with.We are glad to provide you with great service, security gates, complimentary breakfast, and a mountain view.We are glad to provide you with a great experience to accommodate your lodging needs any way we can at SureStay & we love that you love our team commitment.Your business and interest are very important to us and we value your feedback & your stay with us.We look forward to accommodating your next stay and we appreciate your time and effort.We hope you will come back and see us again soon.Thank you again for your time and consideration.Have a lovely day and an amazing weekend.Kindest Regards,Raquel SchindzielorzGeneral Manager & Director of SalesSureStay Plus by Best Western Upland CA

10/10 - 훌륭해요

Samantha

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We spent a week here in August of 2023 after finishing Route 66, The whole area felt clean and relaxing. Kids loved the pool, husband loved the parking. Breakfast was good but very busy. There are a few local shops and takeouts nearby. We loved our stay here.
답변 제공: General Manager 님, 2024년 5월 28일
Dear Samantha,Thank you for completing the survey regarding your recent stay at our property and for your wonderful high ratings on this review and your benevolent words about your most recent and previous stay from last year. We appreciate your lovely words about nice and comfortable features and amenities that we have at our hotel like our pool and breakfast. We are ecstatic that we could provide you with a comfortable stay that you love as well as a nice location. We are glad to provide you with great service, security gates, complimentary breakfast, and a mountain view. We are glad to provide you with a great experience to accommodate your lodging needs any way we can at SureStay & we love that you love our team commitment. Your business and interest are very important to us and we value your feedback & your stay with us. We look forward to accommodating your next stay and we appreciate your time and effort. We hope you will come back and see us again soon. Thank you again for your time and consideration. Have a lovely day and an amazing weekend.Kindest Regards,Raquel SchindzielorzGeneral Manager & Director of SalesSureStay Plus by Best Western Upland CA

10/10 - 훌륭해요

Osvaldo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: General Manager 님, 2024년 5월 28일
Dear Osvaldo,Thank you for completing the survey regarding your recent stay at our property and for your wonderful high ratings on this review. We are ecstatic that we could provide you with a comfortable stay that you are satisfied with. We are glad to provide you with great service, security gates, complimentary breakfast, and a mountain view. We are glad to provide you with a great experience to accommodate your lodging needs any way we can at SureStay & we love that you love our team commitment. Your business and interest are very important to us and we value your feedback & your stay with us. We look forward to accommodating your next stay and we appreciate your time and effort.We hope you will come back and see us again soon.Thank you again for your time and consideration.Have a lovely day and an amazing week.Kindest Regards,Raquel SchindzielorzGeneral Manager & Director of SalesSureStay Plus by Best Western Upland CA

6/10 - 괜찮아요

Matthew

좋아요: 청결 상태, 직원 및 서비스
Place is clean, but it's in a very industrial area, gated parking, breakfast is meh.
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

James

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was so friendly and helpful. The room was ver clean and comfortable. Parking atea was gaited, quiet and safe. Food was good!
2024년 5월에 2박 숙박함
답변 제공: General Manager 님, 2024년 5월 22일
Dear James,Thank for this lovely review and for your your recent stay at our property and your kind words about our friendly staff and clean, comfortable features. We are glad to provide you with great service, security gates, complimentary breakfast, clean rooms, great food and a mountain view. We are glad to provide you with a great experience to accommodate your lodging needs any way we can at SureStay! We are honored to be your hotel of choice and are glad to come to work because of customers like you! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We look forward to accommodating your next stay and we appreciate your time, consideration and effort.Have a lovely day.Kindest Regards,Raquel SchindzielorzGeneral Manager & Director of SalesSureStay Plus by Best Western Upland CA

8/10 - 좋아요

Karen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I was impressed with my room, the staff and the feeling of a very safe place. My only suggestion is to let people know the shower floor is slippery when wet and to use the non slip mat.
2024년 5월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 22일
Dear Karen,Thank you for completing the survey regardingyour recent stay at our property and for your wonderful high ratings & kind words in this review about our rooms and staff. We are glad to provide you with great service, security gates, complimentary breakfast, clean rooms and a mountain view. We are glad to provide you with a great experience to accommodate your lodging needs any way we can at SureStay!Your business & stay are very important to us & your lovely feedback about our friendly & attentive staff members. We are honored to be your hotel of choice and are glad to come to work because of customers like you! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future and helping us to better the guest experience (even with the safety of our bath mats). We look forward to accommodating your next stay and we appreciate your time and effort in helping keep customers safe. We hope you will come back and see us again soon and hope to be your hotel of choice always!Thank you again for your understanding and consideration.Have a lovely day.Kindest Regards,Raquel SchindzielorzGeneral Manager & Director of SalesSureStay Plus by Best Western Upland CA

10/10 - 훌륭해요

Dale

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I was so impressed with the upkeep of the property and the staff could not be any better. It is great to see this quality in a hotel at a reasonable price . The breakfast every morning was good and hot and well worth the stay
2024년 5월에 4박 숙박함
답변 제공: General Manager 님, 2024년 5월 14일
Dear Dale,Thank you for completing the survey regarding your recent stay at our property and for your wonderful high ratings on this review and your kind words regarding our hospitality, staff & service, value, maintenance of the property and breakfast! We are glad to provide you with the satisfaction of a good stay with great service, security gates, complimentary breakfast, clean rooms and a peaceful, mountain view.We are glad to provide you with a great experience to accommodate your lodging needs any way we can at SureStay & we love that you love our team commitment. Your business and interest are very important to us and we value your feedback. We are honored to be your hotel of choice and are glad to come to work because of customers like you! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We look forward to accommodating your next stay and we appreciate your time and effort.We hope you will come back and see us again soon. Thank you again for your understanding and consideration.Have a lovely day.Kindest Regards,Raquel SchindzielorzGeneral Manager & Director of SalesSureStay Plus by Best Western Upland CA

10/10 - 훌륭해요

Teron

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean rooms nice staff
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 13일
Dear Teron,Thank you for being a cherished customer. We are grateful for your benevolent words about our staff! Thank you for completing the survey regardingyour recent stay at our property and for your wonderful high ratings & kind words in this review. We are glad to provide you with great service, security gates,complimentary breakfast, clean rooms and a mountain view. We are glad to provide you with a great experience to accommodate your lodging needs any way we can at SureStay!Your business & stay are very important to us & your lovely feedback about our friendly & attentive staff members. We are honored to be your hotel of choice and are glad to come to work because of customers like you! I will be sure to reach out to each and all of them personally about their positive, helpful attitude. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We look forward to accommodating your next stay and we appreciate your time and effort. We hope you will come back and see us again soon and hope to be your hotel of choice always! Thank you again for your time and consideration.Have a lovely day.Kindest Regards,Raquel SchindzielorzGeneral Manager & Director of SalesSureStay Plus by Best Western Upland CA

8/10 - 좋아요

Rose

연인과의 여행
좋아요: 직원 및 서비스
Great customer service and all employees were super friendly! A bit noisy in the mornings but overall, good deal.
2024년 5월에 2박 숙박함
답변 제공: General Manager 님, 2024년 5월 7일
Dear Rose,Thank you for completing the survey regarding your recent stay at our property and for your wonderful high ratings on this review and your amazing words about our customer service, friendly staff and lovely stay!We are glad to provide you with great service, security gates, complimentary breakfast, clean rooms and a mountain view.We are glad to provide you with a great experience to accommodate your lodging needs any way we can at SureStay & we love that you love our team commitment.Your business and interest are very important to us and we value your feedback. We are honored to be your hotel of choice and are glad to come to work because of customers like you!By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We look forward to accommodating your next stay and we appreciate your time and consideration regarding our property.We hope you will come back and see us again soon.Have a lovely week.Kindest Regards,Raquel SchindzielorzGeneral Manager & Director of SalesSureStay Plus by Best Western Upland CA

10/10 - 훌륭해요

Melissa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice, clean room with exceptional bathroom.
2024년 5월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 7일
Dear Melissa,Thank you for completing the survey regarding your recent stay at our property and for your wonderful high ratings on this review and your benevolent words about our rooms and bathroom!We are glad to provide you with great service, security gates, complimentary breakfast, clean rooms and a mountain view.We are glad to provide you with a great experience to accommodate your lodging needs any way we can at SureStay & we love that you love our team commitment.Your business and interest are very important to us and we value your feedback. We are honored to be your hotel of choice and are glad to come to work because of customers like you!By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We look forward to accommodating your next stay and we appreciate your time and consideration regarding our property.We hope you will come back and see us again soon.Have a lovely week.Kindest Regards,Raquel SchindzielorzGeneral Manager & Director of SalesSureStay Plus by Best Western Upland CA

10/10 - 훌륭해요

Noemi

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and updated
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 29일
Dear Barbra Noemi,Thank you for completing the survey regarding your recent stay at our property and for your wonderful high ratings on this review and your recognition of our property. We are honored by your recognition by our wonderful customer service from our whole team. We are glad to provide you with warm smiles from our whole team & are delighted to furnish you with a great experience to accommodate your lodging needs any way we can at SureStay from everyone in our SureStay family. Your business and interest are very important to us and we value your feedback & your stay with us and are happy to give you a mountain view and complimentary breakfast.Thank you for being a valued customer and for making us your hotel of choice.We glad to come to work because of customers like you! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We look forward to accommodating your next stay and we appreciate your time and efforts in consideration of our property long term. Have an absolutely amazing weekend and a lovely day please!Kindest Regards,Raquel SchindzielorzGeneral Manager & Director of SalesSureStay Plus by Best Western Upland CA

10/10 - 훌륭해요

Brandon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was nice
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 29일
Dear Brandon,Thank you for completing the survey regarding your recent stay at our property and for your wonderful high ratings on this review and your recognition of our property. We are honored by your recognition by our wonderful customer service from our whole team. We are glad to provide you with warm smiles from our whole team & are delighted to furnish you with a great experience to accommodate your lodging needs any way we can at SureStay from everyone in our SureStay family. Your business and interest are very important to us and we value your feedback & your stay with us and are happy to give you a mountain view and complimentary breakfast.Thank you for being a valued customer and for making us your hotel of choice.We glad to come to work because of customers like you! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We look forward to accommodating your next stay and we appreciate your time and efforts in consideration of our property long term. Have an absolutely amazing weekend and a lovely day please!Kindest Regards,Raquel SchindzielorzGeneral Manager & Director of SalesSureStay Plus by Best Western Upland CA

8/10 - 좋아요

Russell

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 3일
Dear Russell,Thank you for completing the survey regarding your recent stay at our property and for your wonderful high ratings on this review.We are glad to provide you with great service, security gates, complimentary breakfast, clean rooms and a mountain view.We are glad to provide you with a great experience to accommodate your lodging needs any way we can at SureStay & we love that you love our team commitment.Your business and interest are very important to us and we value your feedback & your stay with us.We are honored to be your hotel of choice and are glad to come to work because of customers like you!By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We look forward to accommodating your next stay and we appreciate your time and effort.We hope you will come back and see us again soon.Thank you again for your your time and consideration.Have a lovely day.Kindest Regards,Raquel SchindzielorzGeneral Manager & Director of SalesSureStay Plus by Best Western Upland CA

6/10 - 괜찮아요

Dya

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
I stayed for one day and there was no hand soap. I ordered it several times and left and never got the soap. I used body wash
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Jacob 님, Los Angeles

2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 13일
Dear Jacob,Thank you for completing the survey regardingyour recent stay at our property and for your wonderful high ratings & kind words in this review. We are glad to provide you with great service, security gates,complimentary breakfast, clean rooms and a mountain view. We are glad to provide you with a great experience to accommodate your lodging needs any way we can at SureStay! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We look forward to accommodating your next stay and we appreciate your time and effort. We hope you will come back and see us again soon and hope to be your hotel of choice always!Thank you again for your time and consideration.Have a lovely day.Kindest Regards,Raquel SchindzielorzGeneral Manager & Director of SalesSureStay Plus by Best Western Upland CA

10/10 - 훌륭해요

Gang

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The buildings have two floors. No elevator and an open air corridor. So it gives a “motel” kind of feeling. The front desk did tell me there’s no elevator and asked me if I prefer 1st or 2nd floor. The staff is courteous, the room is clean with microwave and fridge. We got free bottled water too. The wall is not sick so we can hear a bit noise from neighbors. Overall good price with simple continental breakfast included for a stay close to airport and colleges we are visiting.
2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 17일
Dear Gang,Thank you for completing the survey regarding your recent stay at our property and for your wonderful high ratings on this review and your kind words about our courteous staff, nice breakfast and clean rooms.We are delighted to furnish you with a great experience to accommodate your lodging needs any way we can at SureStay.On behalf of my team I would like to sincerely apologize for this and we are working hard to make implementations to fix this concern.Your business and interest are very important to us and we value your feedback & your stay with us and are happy to give you a mountain view and complimentary breakfast.We are honored to be your hotel of choice and are glad to come to work because of customers like you!By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We look forward to accommodating your next stay and we appreciate your time and effort.We hope you will come back and see us again soon.Thank you again for your time and consideration.Have a lovely day.Kindest Regards,Raquel SchindzielorzGeneral Manager & Director of SalesSureStay Plus by Best Western Upland CA

10/10 - 훌륭해요

Berenice

좋아요: 청결 상태
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 15일
Dear Berenice,Thank you for completing the survey regarding your recent stay at our property and for your wonderful high ratings on this review.We are glad to provide you with great service, security gates, complimentary breakfast, clean rooms and a mountain view.We are glad to provide you with a great experience to accommodate your lodging needs any way we can at SureStay & we love that you love our team commitment.Your business and interest are very important to us and we value your feedback & your stay with us.We are honored to be your hotel of choice and are glad to come to work because of customers like you!By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We look forward to accommodating your next stay and we appreciate your time and effort.We hope you will come back and see us again soon.Thank you again for your your time and consideration.Have a lovely day.Kindest Regards,Raquel SchindzielorzGeneral Manager & Director of SalesSureStay Plus by Best Western Upland CA

10/10 - 훌륭해요

Clare

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Wonderful rooms, nice A/C,the bathroom/shower are fabulous.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 14일
Dear Clare,Thank you for completing the survey regarding your recent stay at our property and for your wonderful high ratings on this review and your benevolent words about our rooms, A/C, bathroom and shower.We are glad to provide you with great service, security gates, complimentary breakfast, clean rooms and a mountain view.We are glad to provide you with a great experience to accommodate your lodging needs any way we can at SureStay & we love that you love our team commitment.Your business and interest are very important to us and we value your feedback & your stay with us.We are honored to be your hotel of choice and are glad to come to work because of customers like you!By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We look forward to accommodating your next stay and we appreciate your time and effort.We hope you will come back and see us again soon.Thank you again for your your time and consideration.Have a lovely day.Kindest Regards,Raquel SchindzielorzGeneral Manager & Director of SalesSureStay Plus by Best Western Upland CA

10/10 - 훌륭해요

Nancy Viridiana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo excelente
2024년 4월에 5박 숙박함
답변 제공: General Manager 님, 2024년 4월 12일
Dear Nancy ViridianaThank you for completing the survey regarding your recent stay at our property and for your wonderful high ratings on this review. We are appreciate your benevolent words about excellence. We are glad to provide you with great service, security gates, great complimentary breakfast, clean rooms and a mountain view.We are glad to provide you with a great experience to accommodate your lodging needs any way we can at SureStay & we love that you love our team commitment.Your business and interest are very important to us and we value your feedback & your stay with us.We are honored to be your hotel of choice and are glad to come to work because of customers like you!By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We look forward to accommodating your next stay and we appreciate your time and effort.We hope you will come back and see us again soon.Thank you again for your your time and consideration.Have a lovely day.Kindest Regards,Raquel SchindzielorzGeneral Manager & Director of SalesSureStay Plus by Best Western Upland CA

10/10 - 훌륭해요

Osvaldo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome property always stay here when in town
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 8일
Dear Osvaldo,Thank you for completing the survey regarding your recent stay at our property and for your wonderful high ratings on this review. Thank you for being a valued customer and for your benevolent words about our property.We are glad to provide you with great service, security gates, complimentary breakfast, clean rooms and a mountain view.We are glad to provide you with a great experience to accommodate your lodging needs any way we can at SureStay & we love that you love our team commitment.Your business and interest are very important to us and we value your feedback & your stay with us.We are honored to be your hotel of choice and are glad to come to work because of customers like you!By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We look forward to accommodating your next stay and we appreciate your time and effort.We hope you will come back and see us again soon.Thank you again for your your time and consideration.Have a lovely day.Kindest Regards,Raquel SchindzielorzGeneral Manager & Director of SalesSureStay Plus by Best Western Upland CA

10/10 - 훌륭해요

William

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great value and quality.
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 5일
Dear William,Thank you for completing the survey regarding your recent stay at our property and for your wonderful high ratings on this review and kind words regarding our value and quality.We are glad to provide you with great service, security gates, complimentary breakfast, clean rooms and a mountain view.We are glad to provide you with a great experience to accommodate your lodging needs any way we can at SureStay & we love that you love our team commitment.Your business and interest are very important to us and we value your feedback & your stay with us.We are honored to be your hotel of choice and are glad to come to work because of customers like you!By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We look forward to accommodating your next stay and we appreciate your time and effort.We hope you will come back and see us again soon.Thank you again for your your time and consideration.Have a lovely day.Kindest Regards,Raquel SchindzielorzGeneral Manager & Director of SalesSureStay Plus by Best Western Upland CA

10/10 - 훌륭해요

Peter 님, Barstow

출장 여행
Located in the inland empire, close to several attractions and interests in So. Cal. Really nice accommodations
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 29일
Dear Peter,Thank you for completing the survey regarding your recent stay at our property and for your wonderful high ratings on this review and your lovely sentiments about our accommodations.We are glad to provide you with great service, security gates, complimentary breakfast, clean rooms and a mountain view. We are glad to provide you with a great experience to accommodate your lodging needs any way we can at SureStay & we love that you love our team commitment.Your business and interest are very important to us and we value your feedback & your stay with us.We are honored to be your hotel of choice and are glad to come to work because of customers like you!By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We look forward to accommodating your next stay and we appreciate your time and effort.We hope you will come back and see us again soon.Thank you again for your your time and consideration.Have a lovely day.Kindest Regards,Raquel SchindzielorzGeneral Manager & Director of SalesSureStay Plus by Best Western Upland CA

10/10 - 훌륭해요

Brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Rooms are a good size also Nice and Clean.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 29일
Dear Brian,Thank you for completing the survey regarding your recent stay at our property and for your wonderful high ratings on this review.We are glad to provide you with great service, security gates, complimentary breakfast, clean rooms and a mountain view. We are glad to provide you with a great experience to accommodate your lodging needs any way we can at SureStay & we love that you love our team commitment.Your business and interest are very important to us and we value your feedback & your stay with us.We are honored to be your hotel of choice and are glad to come to work because of customers like you!By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We look forward to accommodating your next stay and we appreciate your time and effort.We hope you will come back and see us again soon.Thank you again for your your time and consideration.Have a lovely day.Kindest Regards,Raquel SchindzielorzGeneral Manager & Director of SalesSureStay Plus by Best Western Upland CA

10/10 - 훌륭해요

William

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Secure and clean
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 25일
Dear William,Thank you for your lovely review and the mention of the security and cleanliness of our property! It is because of great customers like you we love to come to work.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve,you are helping us deliver a superior experience for you and other guests in the future.We appreciate your time, consideration and for choosing us as your hotel of choice and hope you will come back and see us again soon. We are honored to be your hotel of choice.Have an amazing weekend!Kindest Regards,Raquel SchindzielorzGeneral ManagerSureStay Plus By Best Western Upland Ontario North

10/10 - 훌륭해요

Kimberley 님, San Diego

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Simple & clean
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 25일
Dear Kimberley,Thank you for this lovely review and mention of our simple clean and lovely facility. It is because of great customers like you we love to come to work.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve,you are helping us deliver a superior experience for you and other guests in the future.We appreciate your time, consideration and for choosing us as your hotel of choice and hope you will come back and see us again soon.Have an amazing weekend!Kindest Regards,Raquel SchindzielorzGeneral ManagerSureStay Plus By Best Western Upland Ontario North

10/10 - 훌륭해요

Susan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I was greeted by friendly staff and the hospitality at breakfast was fantastic. I really enjoyed the Pub that is connected too. Juan and his family are friendly and the food and drinks were great too. I will stay here again when in town
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 22일
Dear Susan,Thank you for completing the survey regarding your recent stay at our property and for your wonderful high ratings on this review.Thank you for clarifying the exceptional staff members at our in-house restaurant in our hotel. I will reach out to them personally.We are glad to provide you with great service, security gates, complimentary breakfast, clean rooms and a mountain view.We are glad to provide you with a great experience to accommodate your lodging needs any way we can at SureStay & we love that you love our team commitment.Your business and interest are very important to us and we value your feedback & your stay with us.We are honored to be your hotel of choice and are glad to come to work because of customers like you!By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We look forward to accommodating your next stay and we appreciate your time and effort.We hope you will come back and see us again soon.Thank you again for your your time and consideration.Have a lovely day.Kindest Regards,Raquel SchindzielorzGeneral Manager & Director of SalesSureStay Plus by Best Western Upland CA

8/10 - 좋아요

James

2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 14일
Dear James,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back soon so you can give us another chance to provide you with great service.Have an amazing day.

8/10 - 좋아요

Michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Felt very safe nice neighborhood. Walmart is close by plenty of places to eat in walking distance. Plus they have a pizza diner the hotel that you can go to. It was easy to check in and check out.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 25일
Dear Michael,Thank you for your lovely review and for your benevolent words about our safe and secure area, the location of the property and our in house restaurant. It is because of great customers like you we love to come to work.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve,you are helping us deliver a superior experience for you and other guests in the future.We will make maintenance and and breakfast implementations to accommodate your concerns.We appreciate your time, consideration and for choosing us as your hotel of choice and hope you will come back and see us again soon.Have an amazing weekend!Kindest Regards,Raquel SchindzielorzGeneral ManagerSureStay Plus By Best Western Upland Ontario North

10/10 - 훌륭해요

Rachel

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was friendly, room was clean but we found packages of food(open&unopened) in the drawers. Other than that it was a great stay.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 25일
Dear Rachel,Thank you for completing the survey regarding your recent stay at our property.Thank you for your benevolent words about our staff and customer service! It is because of great customers like you we love to come to work.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve,you are helping us deliver a superior experience for you and other guests in the future.We will make maintenance and housekeeping implementations to double up on checking the drawers to accommodate your concerns.We appreciate your time, consideration and for choosing us as your hotel of choice and hope you will come back and see us again soon.Have an amazing weekend!Kindest Regards,Raquel SchindzielorzGeneral ManagerSureStay Plus By Best Western Upland Ontario North

10/10 - 훌륭해요

Vanessa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 19일
Dear Vanessa,Thank you for completing this review regarding your recent stay at our property.We are glad to provide you with great service, security gates, complimentary breakfast, clean rooms and a mountain view.We are glad to provide you with a great experience to accommodate your lodging needs any way we can at SureStay.Your business and interest are very important to us and we value your feedback & your stay with us.We are honored to be your hotel of choice and are glad to come to work because of customers like you!By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We look forward to accommodating your next stay and we appreciate your time and effort.We hope you will come back and see us again soon.Thank you again for your your time and consideration.Have a lovely day.Kindest Regards,Raquel SchindzielorzGeneral Manager & Director of SalesSureStay Plus by Best Western Upland CA

8/10 - 좋아요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 19일
Dear Matthew,Thank you for completing this review regarding your recent stay at our property.We are glad to provide you with great service, security gates, complimentary breakfast, clean rooms and a mountain view.We are glad to provide you with a great experience to accommodate your lodging needs any way we can at SureStay.Your business and interest are very important to us and we value your feedback & your stay with us.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We look forward to accommodating your next stay and we appreciate your time and effort.We hope you will come back and see us again soon.Thank you again for your your time and consideration.Have a lovely day.Kindest Regards,Raquel SchindzielorzGeneral Manager & Director of SalesSureStay Plus by Best Western Upland CA

10/10 - 훌륭해요

Destiny

2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 19일
Dear Destiny,Thank you for completing this review regarding your recent stay at our property.We are glad to provide you with great service, security gates, complimentary breakfast, clean rooms and a mountain view.We are glad to provide you with a great experience to accommodate your lodging needs any way we can at SureStay.Your business and interest are very important to us and we value your feedback & your stay with us.We are honored to be your hotel of choice and are glad to come to work because of customers like you!By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We look forward to accommodating your next stay and we appreciate your time and effort.We hope you will come back and see us again soon.Thank you again for your your time and consideration.Have a lovely day.Kindest Regards,Raquel SchindzielorzGeneral Manager & Director of SalesSureStay Plus by Best Western Upland CA

8/10 - 좋아요

LaDonna 님, Las Vegas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Free parking.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 19일
Dear LaDonna,Thank you for completing this review regarding your recent stay at our property.We are glad to provide you with free parking, great service, security gates, complimentary breakfast, clean rooms and a mountain view.We are glad to provide you with a great experience to accommodate your lodging needs any way we can at SureStay.Your business and interest are very important to us and we value your feedback & your stay with us.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We look forward to accommodating your next stay and we appreciate your time and effort.We hope you will come back and see us again soon.Thank you again for your your time and consideration.Have a lovely day.Kindest Regards,Raquel SchindzielorzGeneral Manager & Director of SalesSureStay Plus by Best Western Upland CA

8/10 - 좋아요

iñaki

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Remodeled rooms, property style like a motel
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 12일
Dear Valued Customer,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We are glad to provide you with great service, new and freshly remodeled rooms and a mountain view.Thank you for your time and understanding.Sincerely,General ManagerSureStay Plus By Best Western Upland Ontario North

2/10 - 너무 별로예요

Mary Ann

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Tobias

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very modern and clean! Great staff and nice pizzeria inside
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 12일
Dear Tobias,Thank you for completing the survey regarding your recent stay at our property and for your interest in our business. Thank you so much for your benevolent words about our great staff, the pizzeria and our clean rooms!We are glad to provide you with great service, security gates, complimentary breakfast, clean rooms and a mountain view.We are glad to provide you with a great experience to accommodate your lodging needs any way we can at SureStay.Your business is very important to us and we value your feedback & your stay with us. We are honored to be your hotel of choice and are glad to come to work because of customers like you!By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We look forward to accommodating your next stay and we appreciate your time and effort.We hope you will come back and see us again soon.Thank you again for your your time and consideration.Have a lovely day.Kindest Regards,Raquel SchindzielorzGeneral Manager & Director of SalesSureStay Plus by Best Western Upland CA

10/10 - 훌륭해요

Lynni

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 12일
Dear Lynni,Thank you for completing the survey regarding your recent stay at our property and for your interest in our business.We are glad to provide you with great service, security gates, complimentary breakfast, clean rooms and a mountain view.We are glad to provide you with a great experience to accommodate your lodging needs any way we can at SureStay.Your business is very important to us and we value your feedback & your stay with us. We are honored to be your hotel of choice and are glad to come to work because of customers like you!By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We look forward to accommodating your next stay and we appreciate your time and effort.We hope you will come back and see us again soon.Thank you again for your your time and consideration.Have a lovely day.Kindest Regards,Raquel SchindzielorzGeneral Manager & Director of SalesSureStay Plus by Best Western Upland CA

10/10 - 훌륭해요

Alex

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean n comfortable
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 6일
Dear Alex, Thank you for completing this wonderful review regarding your recent stay at our property. We are so glad our friendly staff could provide you with superior customer service and clean, comfortable rooms. It is because of wonderful customers like you that our whole team love to come to work! We are honored to be your hotel of choice and are glad to provide you with superior service & accommodate your lodging needs any way we can at SureStay. Your business is very important to us and we value your feedback. We look forward to accommodating your next stay and we appreciate your time and effort. We hope you will come back and see us again soon. Thank you again for your your time and consideration. Have an amazing day. Kindest Regards, Raquel Schindzielorz General Manager & Director of Sales SureStay Plus by Best Western

10/10 - 훌륭해요

Martina Joya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was excellent!
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 4일
Dear Martina,Thank you for completing the survey regarding your recent stay at our property. Thank you for your benevolent words about our staff!We are so glad our friendly staff could provide you with superior customer service with warm and friendly smiles and clean rooms.It is because of wonderful customers like you that our whole team love to come to work and make you feel at home!We are glad to provide you with great complimentary breakfast with great variety and a mountain view.We are glad to provide you with a great experience to accommodate your lodging needs any way we can at SureStay.Your business is very important to us and we value your feedback. We are honored to be your hotel of choice.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We look forward to accommodating your next stay and we appreciate your time and effort.We hope you will come back and see us again soon.Thank you again for your your time and consideration.Have a lovely day.Kindest Regards,Raquel SchindzielorzGeneral Manager & Director of SalesSureStay Plus by Best Western Upland CA

10/10 - 훌륭해요

Thom

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nicevplace snd very nice staff.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 27일
Dear Valued Customer,Thank you for completing the survey regarding your recent stay at our property.We appreciate your benevolent words about our friendly staff and it is because of wonderful customers like you that our whole team love to come to work!We are honored to be your hotel of choice and are glad to provide you with superior service and accommodate your lodging needs any way we can at SureStay.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We look forward to accommodating your next stay and we appreciate your time and effort.We are so glad our kind staff could provide you with superior customer service with free, hot breakfast and a mountain view.We hope you will come back and see us again soon.Thank you again for your your time and consideration.Have a lovely day.Kindest Regards,Raquel SchindzielorzGeneral Manager & Director of SalesSureStay Plus by Best Western

10/10 - 훌륭해요

Elizabeth

2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 26일
Dear Elizabeth,Thank you for completing this review regarding your recent stay at our property.We are so glad our friendly staff could provide you with superior customer service with free, hot breakfast and a mountain view.It is because of wonderful customers like you that our whole team love to come to work!We are honored to be your hotel of choice and are glad to provide you with superior service and accommodate your lodging needs any way we can at SureStay.Your business is very important to us and we value your feedback. We are happy to help.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We look forward to accommodating your next stay and we appreciate your time and effort.We hope you will come back and see us again soon.Thank you again for your your time and consideration.Have a lovely day.Kindest Regards,Raquel SchindzielorzGeneral Manager & Director of SalesSureStay Plus by Best Western

10/10 - 훌륭해요

Hillary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 24일
Dear Hillary,Thank you for completing the survey regarding your recent stay at our property.We are so glad our friendly staff could provide you with superior customer service with free, hot breakfast and a mountain view.It is because of wonderful customers like you that our whole team love to come to work!We are honored to be your hotel of choice and are glad to provide you with superior service and accommodate your lodging needs any way we can at SureStay.Your business is very important to us and any feedback you would like to provide is valued and helps us deliver a superior experience for you and other guests in the future.We look forward to accommodating your next stay and we appreciate your time and effort.We hope you will come back and see us again soon.Thank you again for your your time and consideration.Have a lovely day.Kindest Regards,Raquel SchindzielorzGeneral Manager & Director of SalesSureStay Plus by Best Western

4/10 - 별로예요

Sultan 님, Stockton

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Hamin

2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 21일
Dear Hamin,Thank you for completing the survey regarding your recent stay at our property. We are honored to be your hotel of choice.We are so glad our friendly staff could provide you with superior customer service with warm and friendly smiles and clean rooms.We are glad to provide you with great complimentary breakfast with great variety and a mountain view.It is because of wonderful customers like you that our whole team love to come to work!We are glad to provide you with a great experience to accommodate your lodging needs any way we can at SureStay.Your business is very important to us and we value your feedback.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We look forward to accommodating your next stay and we appreciate your time and effort.We hope you will come back and see us again soon.Thank you again for your your time and consideration.Have a lovely day.Kindest Regards,Raquel SchindzielorzGeneral Manager & Director of SalesSureStay Plus by Best Western Upland CA

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean rooms, nice staff, good breakfast. We were in the rooms with outside doors and that is very noisy. Rooms are not very well insulated for sound and the cleaning staff when they roll the carts past your room sounds like thunder. Rooms were very tight, very little room to move around. For the price it is a good hotel, but the noise is what made this a so so review.
2024년 2월에 3박 숙박함

10/10 - 훌륭해요

Natalie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I liked the parking. Cars were protected
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 19일
Dear Natalie,Thank you for completing the survey regarding your recent stay at our property. We are honored to be your hotel of choice.We are so glad our friendly staff could provide you with superior customer service with warm, friendly smiles and extra security for parking/cars.We are glad to provide you with great complimentary breakfast with great variety and a mountain view as well. It is because of wonderful customers like you that our whole team love to come to work!We are honored to be your hotel of choice and are glad to provide you with superior service and accommodate your lodging needs any way we can at SureStay.Your business is very important to us and we value your feedback.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We look forward to accommodating your next stay and we appreciate your time and effort.We hope you will come back and see us again soon.Thank you again for your your time and consideration.Have a lovely day.Kindest Regards,Raquel SchindzielorzGeneral Manager & Director of SalesSureStay Plus by Best Western

6/10 - 괜찮아요

Adolfo

연인과의 여행
별로예요: 청결 상태
They did not hold to the room i booked. I reserved a suite with a king bed, instead i was given a room with 2 queen beds. Also the property was dirty, the trash cans were literally overflowing with trash.
2024년 2월에 1박 숙박함

8/10 - 좋아요

Ashley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 2박 숙박함

6/10 - 괜찮아요

John

좋아요: 청결 상태
Check in was not the smoothest. Arrived at 5:30 and they didn’t know if our room was ready or if the room type (suite) I reserved was even available. They had to walk to the room and do a physical inspection. The room we got didn’t have the bed option we reserved and the room had a bleach smell.
2024년 2월에 1박 숙박함