외관

퀄리티 인/여관 & 스위트 여행 후기

3 out of 5
퀄리티 인/여관 & 스위트
1221 Granville St, Vancouver, BC

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 714개 이용 후기 중 226개" "
평점 8 - 좋아요. 714개 이용 후기 중 221개" "
평점 6 - 괜찮아요. 714개 이용 후기 중 136개" "
평점 4 - 별로예요. 714개 이용 후기 중 61개" "
평점 2 - 너무 별로예요. 714개 이용 후기 중 70개" "

7.6/10

청결 상태

8.4/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

10/10 - 훌륭해요

Donald 님, Newcastle

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was very friendly. Bed was comfy. Great location.
2024년 5월에 2박 숙박함

8/10 - 좋아요

Sheldon 님, D.D.O

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 5월에 3박 숙박함

2/10 - 너무 별로예요

Donna

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The cleaning staff were great. Breakfast buffet at $15.00 per person was cold and if you wanted coffee or tea you had to go to the lobby or pay extra. First restaurant I’ve been to that didn’t have milk to drink or for coffee. The noise during the week was an old squeaky building but then Friday night came and the walls and windows rattled from the noise from the bar beside. Even the bed vibrated. There answer to this was to hand out earplugs. Instead of upgrading the windows which would help immensely. Checking in I had to do it twice because the first person didn’t get it right. I’m being generous with the one star
2024년 5월에 3박 숙박함
답변 제공: JL 님, 2024년 5월 26일
Hello Dona,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites.We would like to apologize for failing to exceed your expectations. Your satisfaction is important to us.However, we are in the centre of the entertainment hub of he city and is surrounded by the clubs on both the sides open on every Friday and Saturday. We take utmost care of allocating the rooms to the guests that are less effected by the noise. You also got a free room upgrade from double bed to king bed.We will be using your feedback and share with the restaurant Morrissey as well to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,

8/10 - 좋아요

Dennis

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very friendly
2024년 5월에 1박 숙박함
답변 제공: JL 님, 2024년 5월 22일
Thank you very much for a positive feedback.Your feedback about our staff is important to us.Have a great day!

6/10 - 괜찮아요

Brittani 님, East York

좋아요: 직원 및 서비스
2024년 5월에 1박 숙박함
답변 제공: JL 님, 2024년 5월 22일
Thank you for the review!Have a nice day!

10/10 - 훌륭해요

Efren

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent
2024년 4월에 2박 숙박함
답변 제공: JL 님, 2024년 5월 22일
Thank you very much for such a nice review!Hope to see you soon!Have a great day!

6/10 - 괜찮아요

Michael S

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dont stay here on weekends if you enjoy sleeping. The building is shared by a nightclub that plays loud bass pounding music until 2:30 on friday and saturday nights. Other than that, the room and subsequent breakfast met my expectations
2024년 5월에 1박 숙박함
답변 제공: Quality Inn & Suites 님, 2024년 5월 20일
Dear GuestThank you for sharing your experience with us. We appreciate your feedback and apologize for the inconvenience caused by the nightclub noise during your stay. We'll take your comments into consideration as we strive to improve our guests' experience. We're glad to hear that you enjoyed the room and breakfast otherwise. We hope to welcome you back soon and provide you with a more peaceful stay.Warm RegardsQuality Inn & Suites

10/10 - 훌륭해요

Constantin Ion

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bon rapport qualité/prix. Très propre.
2024년 5월에 3박 숙박함
답변 제공: JL 님, 2024년 5월 22일
Thank you very much for such a nice review!Hope to see you soon!Have a great day!

10/10 - 훌륭해요

John 님, Escondido

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: JL 님, 2024년 5월 22일
Thank you very much for such a nice feedback!Hope to see you again soon!

10/10 - 훌륭해요

Sarah 님, Baltimore

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were friendly, room and beds were comfortable, breakfast was good. Convenient location with easy access to buses for sightseeing
2024년 5월에 2박 숙박함
답변 제공: JL 님, 2024년 5월 22일
Thank you very much for a positive feedback.Your feedback about our staff, restaurant, location are important to us.Have a great day!

6/10 - 괜찮아요

Meghan Brennah

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: JL 님, 2024년 5월 22일
Thank you for the review!Have a nice day!

6/10 - 괜찮아요

Jose

2024년 5월에 2박 숙박함
답변 제공: Mukul- Front Office Manager 님, 2024년 5월 18일
Hi Jose,We appreciate your feedback and regret to learn that your experience fell short of expectations. Your satisfaction is important to us, and we would like to understand more about your concerns to improve our services. Regards

6/10 - 괜찮아요

Madison

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Don’t stay here on weekends
2024년 5월에 2박 숙박함
답변 제공: JL 님, 2024년 5월 15일
Hello Madison,We are in the centre of the entertainment hub of he city and is surrounded by the clubs on both the sides. We take utmost care of allocating the rooms to the guests that are less effected by the noise.Thank you.

8/10 - 좋아요

Ines

연인과의 여행
좋아요: 편의 시설/서비스
Die Unterkunft liegt im Entertainment Viertel, was bedeutet, dass es am Wochenende sehr laut ist. Es gibt unzählige Lokale in der Umgebung und direkt im Hotel ist ein Nachtclub. Dies bedeutet, dass es sehr laut ist am Wochenende. Trotzdem ist die Lage perfekt, da man nicht lange zum Stadtzentrum braucht. Das Frühstück im Hotel ist nicht besonders vielvältig, gebratener Speck, Eierspeise und Pancakes, Butter, Marmelade. Keine Getränke wie Kaffee oder Orangensaft sind inbegriffen. Das Frühstück wird im Pub "The Morrissey" serviert, welches sich direkt im Hotel befindet. Man bekommt zwar Prozente für das Frühstück wenn es nicht inklusive ist, ich würde aber eher auswärts frühstücken gehen. Hier gibt es vermutlich bessere Möglichkeiten. Wir hatten ein Zimmer im 6. und letzten Stock, hier ging es von der Lautstärke her. Das Zimmer an sich war angenehm, es war so, wie wir es erwartet haben. USB-Ladesteck-Buchsen waren vorhanden, falls man keinen Adapter parat hat. Das Bad war mit Shampoo, Conditioner ausgestattet.
2024년 5월에 3박 숙박함
답변 제공: JL 님, 2024년 5월 13일
Dear Ines,Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Have a great day.

10/10 - 훌륭해요

Ashley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice for the price.
2024년 5월에 1박 숙박함
답변 제공: Kumud 님, 2024년 5월 12일
"Thank you so much for your kind words and the 5-star rating! We're delighted to hear that you found our accommodations to be excellent value. We look forward to welcoming you back on your next visit!"

6/10 - 괜찮아요

Paula

좋아요: 직원 및 서비스
2024년 5월에 3박 숙박함
답변 제공: JL 님, 2024년 5월 13일
Hello Paula,Thank you very much for your review.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Thank you.

6/10 - 괜찮아요

adamisak

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
An alarming number of homeless people and drug addicts in the area, but that's part of being in Vancouver, I guess.
2024년 5월에 1박 숙박함
답변 제공: Kumud 님, 2024년 5월 11일
It's unfortunately a complex issue that many cities face. Vancouver has been working on various initiatives to address homelessness and addiction, but there's still much to be done. Hopefully, we'll see more progress in the future.

10/10 - 훌륭해요

Nicole 님, Sherbrooke

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Parfait
2024년 5월에 1박 숙박함
답변 제공: Mukul- Front Office Manager 님, 2024년 5월 11일
Hi Nicole,Thank you so much for taking the time to share your experience with us. We truly appreciate your feedback and hope to have the pleasure of welcoming you back again in the future. Regards,

4/10 - 별로예요

Kevin

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Mukul- Front Office Manager 님, 2024년 5월 11일
Hi Kevin,We appreciate your feedback and regret to learn that your experience fell short of expectations. Your satisfaction is important to us, and we would like to understand more about your concerns to improve our services. Regards,

10/10 - 훌륭해요

Amy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean rooms and lobby..just a bit noisy for traffic and a few people partying outside ..otherwise great
2024년 5월에 1박 숙박함
답변 제공: JL 님, 2024년 5월 9일
Hello Amy,Thank you for the such a great feedback.Have a good day!

10/10 - 훌륭해요

KERRY DEAN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 5월에 2박 숙박함
답변 제공: JL 님, 2024년 5월 8일
Hello Kerry,Thank you very much for the such a good feedback.Looking forward to see you again soon.Have a great day!

4/10 - 별로예요

Chelsea

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The most uncomfortable mattress we’ve ever slept on. Also, the walls are really thin, and we were right beside the door to the stairwell, which rattled the room and was super loud every time it opened or closed. We didn’t sleep at all from the two nights you were there. It was certainly one of the worst hotels experiences we have ever had. And was exuberantly expensive. Even in Vancouver.
2024년 5월에 2박 숙박함
답변 제공: Quality Inn & Suites 님, 2024년 5월 7일
Dear GuestWe sincerely apologize for the discomfort and inconvenience you experienced during your recent stay with us. It's disheartening to learn that you found the mattress uncomfortable and were disturbed by noise from the adjacent stairwell.Ensuring our guests' comfort is of utmost importance to us, and we regret that we fell short of meeting your expectations in this regard. We understand the impact that a restless night can have on your overall experience, and we apologize for any frustration or inconvenience caused.Your feedback regarding the thin walls and noise disturbances is noted, and we will take immediate steps to address these issues to prevent similar occurrences in the future. Additionally, we apologize if you found the pricing to be higher than expected. We continuously review our pricing structure to ensure it aligns with the value and quality of the experience we aim to provide.We genuinely appreciate your candid feedback, as it helps us identify areas for improvement and enhance the overall guest experience. If there's anything else we can do to make amends or assist you further, please don't hesitate to reach out. We value your patronage and hope to have the opportunity to regain your trust and welcome you back for a more comfortable stay in the future.Warm RegardsQuality Inn & Suites

10/10 - 훌륭해요

James

2024년 5월에 2박 숙박함
답변 제공: Mukul- Front Office Manager 님, 2024년 5월 26일
Hi James,Thank you so much for taking the time to share your experience with us. We truly appreciate your feedback and hope to have the pleasure of welcoming you back again in the future. Regards

2/10 - 너무 별로예요

Joel

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
The full American breakfast was a lie. Always the same breakfast, with no orange or apple juice. No coffee, no muffins, etc. Even the homeless people around the hotel get a better breakfast. Room service wasn’t good enough. We got towels replaced and beds made, but the bathroom was never cleaned up. Products left in the bathroom like shampoo, conditioners, etc, had a very poor quality, too cheap.
2024년 4월에 7박 숙박함
답변 제공: Quality Inn & Suites 님, 2024년 5월 7일
Dear GuestThank you for taking the time to share your feedback with us. We sincerely apologize for falling short of your expectations during your recent stay.We understand the importance of a satisfying breakfast experience, and it's disappointing to hear that we missed the mark. We're actively working on improving the variety and quality of our breakfast offerings to ensure a more enjoyable dining experience for our guests.Additionally, we're sorry to hear about the cleanliness issues you encountered in your bathroom. This does not reflect the high standards we strive to maintain, and we will address this with our housekeeping team to ensure that all areas of the room receive the attention they deserve.Regarding the quality of the bathroom amenities, we appreciate your input and will take it into consideration as we evaluate our product offerings.Your feedback is invaluable to us as we continuously work to enhance the guest experience. We hope to have the opportunity to regain your trust and welcome you back for a more satisfying stay in the future. If there's anything else we can do to assist you, please don't hesitate to reach out.Warm RegardsQuality Inn & Suites

10/10 - 훌륭해요

Robin

2024년 4월에 1박 숙박함
답변 제공: JL 님, 2024년 5월 26일
Hello Robin,Thank you for a such a great review!We appreciate it. Have a great day!

10/10 - 훌륭해요

Raman

2024년 5월에 2박 숙박함
답변 제공: JL 님, 2024년 5월 25일
Hello Raman,Thank you for the great review.Hope to see you again soon.Have a nice day!

6/10 - 괜찮아요

Mary

I did not like how tiny our room was we could barely get around the bed with our suitcases. The fan in bathroom was super noisy.
2024년 5월에 2박 숙박함
답변 제공: Mukul- Front Office Manager 님, 2024년 5월 6일
Hi Mary,Thank you for sharing your feedback regarding your recent stay at our property. We sincerely apologize for any inconvenience you experienced and appreciate your understanding. Our team and management have been made aware of your concerns and are committed to making necessary improvements. We hope to have the opportunity to welcome you back in the future and provide you with a comfortable and enjoyable stay. Please feel free to reach out if there's anything else we can assist you with. Best regards.Regards,

2/10 - 너무 별로예요

Komal

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Rooms were disgusting, staff was rude and not at all helpful. We hated every second we were there. We left just after an hour and stayed at another hotel because this one was that bad. Staff didn’t help at all and made it worse
2024년 4월에 1박 숙박함
답변 제공: kumud 님, 2024년 5월 4일
I'm sorry to hear about your experience. This is definitely not the level of service we strive to provide. We value all guest feedback and take it seriously. We apologize for the inconvenience you encountered and will use your comments to make improvements. We hope to have the opportunity to make it up to you in the future. Thank you for bringing this to our attention.

10/10 - 훌륭해요

Jovinna

2024년 4월에 2박 숙박함
답변 제공: JL 님, 2024년 5월 24일
Hello Jovinna,Thank you very much for the great review!Have a great day.

8/10 - 좋아요

EMERITO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Location
2024년 4월에 5박 숙박함
답변 제공: Kumud 님, 2024년 5월 4일
Thank you so much for your kind words and excellent rating! We truly appreciate your positive feedback and are delighted to hear that you had a great experience with us. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Hayley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Kumud 님, 2024년 5월 4일
Thank you so much for your kind words and excellent rating! We truly appreciate your positive feedback and are delighted to hear that you had a great experience with us. We look forward to welcoming you back soon!

8/10 - 좋아요

tian

2024년 4월에 1박 숙박함
답변 제공: JL 님, 2024년 5월 22일
Thank you for the review!Have a nice day!

8/10 - 좋아요

Priscilla

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Felt kinda sketchy the way the hallways had heavy doors to enter each one.
2024년 4월에 1박 숙박함
답변 제공: JL 님, 2024년 5월 1일
Dear Priscilla,Thank you for taking the time to complete the online survey.Allow us to apologize for failing to meet your expectations.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Again, thank you for your time and valuable feedback.

6/10 - 괜찮아요

April

출장 여행, 가족 여행
As
2024년 4월에 1박 숙박함
답변 제공: Kumud 님, 2024년 5월 4일
Thank you for taking the time to share your feedback with us. We appreciate your honest review.We're glad to hear that you found aspects of your stay satisfactory. However, we apologize for any aspects of your experience that did not meet your expectations. Your feedback is important to us, and we will use it to improve our services and ensure a better experience for all our guests.We value your input and hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Thank you for choosing to stay with us.

8/10 - 좋아요

Evangelina

좋아요: 청결 상태, 직원 및 서비스
Reception staff pleasant but seemed unaware that i booked room with breakfast. Room small and tight but bathroom large. Hotel in downtown area. Walkable.
2024년 4월에 1박 숙박함
답변 제공: Kumud 님, 2024년 5월 4일
Thank you for taking the time to share your feedback with us. We apologize for any confusion regarding the breakfast inclusion with your booking. We will address this issue with our reception staff to ensure better communication moving forward.We're glad to hear that you found our reception staff pleasant and that the location of our hotel in the downtown area was convenient for your needs. We appreciate your comments about the room size and bathroom, and we will use this feedback to continually improve our services.If you have any further suggestions or concerns, please feel free to reach out to us directly. We hope to have the opportunity to welcome you back for an even more enjoyable experience in the future. Thank you for choosing to stay with us.

10/10 - 훌륭해요

Yash

2024년 4월에 1박 숙박함
답변 제공: JL 님, 2024년 5월 22일
Thank you very much for such a nice review!Hope to see you soon!Have a great day!

10/10 - 훌륭해요

nancy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Freindly staff.
2024년 4월에 1박 숙박함
답변 제공: JL 님, 2024년 4월 28일
Dear Nancy,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites.Your feedback about our staff is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon. Sincerely,

6/10 - 괜찮아요

John 님, Lancaster

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Small room but perfect for just an overnight. Walkable to a few places to eat.
2024년 4월에 1박 숙박함
답변 제공: Quality Inn & Suites 님, 2024년 5월 7일
Dear Guest,Thank you for sharing your experience with us! We're delighted to hear that you found our small room perfect for your overnight stay. Our goal is to provide cozy and comfortable accommodations that meet the needs of our guests, even if it's just for a short visit.Being within walking distance to several dining options is definitely a convenience we strive to offer. We understand the importance of having access to good food after a long day of travel or exploration.We appreciate your feedback and hope to have the opportunity to welcome you back for another enjoyable stay in the future!Warm Regards,Quality Inn & Suites

2/10 - 너무 별로예요

Matthew

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very loud nightclub below the hotel. Loud music didn’t stop until 2 AM, and at that point there was much yelling outside. Especially disappointing since we talked to the front desk earlier in the evening concerned about noise and it wasn’t mentioned at that point. Wouldn’t stay again.
2024년 4월에 1박 숙박함
답변 제공: JL 님, 2024년 4월 28일
Dear Matthew,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the noise from night club beside open on every Friday and Saturday.However, we are in the centre of the entertainment hub of the city and is surrounded by the clubs on both the sides. We take utmost care of allocating the rooms to the guests that are less effected by the noise.Again, thank you for your time and valuable feedback. We hope for another opportunity to host you in the future.Kind regards,

4/10 - 별로예요

Arjuna

별로예요: 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: JL 님, 2024년 4월 28일
Dear Arjuna,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites.Have a great day.

4/10 - 별로예요

Kin Chiu

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Too dirty
2024년 4월에 1박 숙박함
답변 제공: kumud 님, 2024년 5월 4일
We apologize for falling short of your expectations during your recent stay. Cleanliness is a top priority for us, and we regret that we did not meet our usual standards on this occasion. Your feedback is valuable to us, and we will address this issue with our housekeeping team to ensure that all our rooms are thoroughly cleaned and maintained to the highest standards. We appreciate your feedback and hope to have the opportunity to improve and provide you with a better experience in the future. Thank you for bringing this to our attention.

10/10 - 훌륭해요

James

좋아요: 청결 상태
2024년 4월에 1박 숙박함
답변 제공: Kumud 님, 2024년 4월 26일
Certainly! Here's a response you could use:---Thank you for providing us with your feedback. We're glad to hear that you had a positive experience! Your feedback are valuable to us."

4/10 - 별로예요

Steven

출장 여행
좋아요: 청결 상태
The hotel itself and room were nice, clean and comfortable. However, I had called to ask to check in one hour early. They said they only had one room that would be available at that time, and it would be smaller and on the first floor than the room I booked. I was fine with that, but I did specifically ask if it would be a quiet room as I had early meetings and needed a good nights sleep. I was assured "oh don't worry, sir... very quiet. You will get a good nights sleep guaranteed." Uhhh, no. The room was situated right on Granville Street, across the street from bars, tons of screaming, shouting homeless people, cop cars, ambulances, buses, cars blaring music. I got maybe 2 hours sleep. I would avoid staying here if they are so comfortable knowingly giving customers a terrible stay. It is also in an increasingly unsafe area of Vancouver... tons of homeless people, super dirty and skuzzy part of town. Definitely a disappointing stay, and I won't be booking this hotel again.
2024년 4월에 1박 숙박함
답변 제공: Matt 님, 2024년 4월 25일
Dear Steven,Thank you for sharing your recent experience with us. We're glad to hear you found the hotel and room to your liking. However, we apologize for the noise disturbance and any inconvenience caused by the room assignment. Your feedback is valuable, and we'll work to address these issues promptly. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best regards,

8/10 - 좋아요

Monica 님, Baytown

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was nice and clean. The staff was very nice and helpful.
2024년 4월에 1박 숙박함
답변 제공: Matt 님, 2024년 4월 25일
Dear Monia,Thank you for sharing your wonderful feedback with us! We're thrilled to hear that you enjoyed your stay at our hotel and found the facilities to be nice and clean. It's also fantastic to hear that our staff members were able to provide you with excellent service and assistance throughout your time with us. We truly appreciate your kind words and hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Warm regards,

2/10 - 너무 별로예요

Huihui

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Horrible experience, everything metal sparked when we touched in the room, everywhere~
2024년 4월에 1박 숙박함
답변 제공: Matt 님, 2024년 4월 25일
Dear Huihui,Thank you for bringing your experience to our attention. We're deeply sorry to hear about the issues you encountered during your stay. Your feedback is extremely important to us, and we take matters like this very seriously. Please rest assured that we will investigate the situation thoroughly and take immediate steps to address any safety concerns in the room.We sincerely apologize for any inconvenience this may have caused and hope to have the opportunity to make it right for you in the future.Warm regards,

6/10 - 괜찮아요

Alvaro

좋아요: 직원 및 서비스
We liked staying at the Quality Inn, however the breakfast was very simple and very boring. Also our bedsheets weren’t changed after they got some staines the day before.
2024년 4월에 4박 숙박함
답변 제공: JL 님, 2024년 4월 23일
HI Alvaro,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites.We would like to apologize for failing to exceed your expectations regarding food and bedsjeets. Your satisfaction is important to us.We apologize sincerely, but bed sheets are only changing upon guest request. Thank you for your kind understanding.We hope for an opportunity to properly host you in the future.

6/10 - 괜찮아요

Kalee

좋아요: 직원 및 서비스
The location is great and the staff were really nice/helpful. However the hotel itself is older and not super clean. I ended up paying $400 for a room that was SO small. At the end of the day we were just sleeping there but definitely not worth the price.
2024년 4월에 1박 숙박함
답변 제공: Quality Inn & Suites 님, 2024년 4월 24일
Dear Guest,Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our location convenient and that our staff were able to assist you during your stay. However, we're truly sorry to learn that other aspects of your experience did not meet your expectations.We apologize for any inconvenience caused by the cleanliness of the hotel and the size of your room. Maintaining a high standard of cleanliness is a top priority for us, and we will address your concerns with our housekeeping team to ensure that we meet the expectations of all our guests.Regarding the size of the room, we understand that having enough space is essential for a comfortable stay, and we regret that this aspect fell short during your visit. We appreciate your feedback and will take it into consideration as we continue to improve our accommodations.We value your patronage and hope that despite these issues, you were still able to enjoy your time in [location]. If your travels bring you back to the area, we would love the opportunity to provide you with a more satisfactory experience.Warm regards,Quality Inn & Suites

10/10 - 훌륭해요

Amanda

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 3박 숙박함
답변 제공: Kumud 님, 2024년 4월 23일
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a fantastic experience during your stay with us. Your feedback means a lot to us, and we're delighted that you found everything to your satisfaction. If your travels bring you back to the area, we'd be honored to host you again. Until then, safe travels!

10/10 - 훌륭해요

Rose

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and friendly staff
2024년 4월에 2박 숙박함
답변 제공: KUMUD 님, 2024년 4월 23일
We're delighted to hear that you found our establishment very clean and our staff friendly! Providing a comfortable and welcoming environment for our guests is our priority. If you ever find yourself back in the area, we'd be thrilled to have you stay with us again. Thank you for choosing us and for your kind words!

8/10 - 좋아요

Eric

2024년 4월에 1박 숙박함
답변 제공: Mukul- Front Office Manager 님, 2024년 5월 11일
Hi Eric,Thank you so much for taking the time to share your experience with us. We truly appreciate your feedback and hope to have the pleasure of welcoming you back again in the future. Regards,