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Reviews of Mountain Creek

3 out of 5
Mountain Creek
200 Route 94, Vernon, NJ

Reviews

8.0

Very Good

Rating 10 - Excellent. 229 out of 481 reviews" "
Rating 8 - Good. 125 out of 481 reviews" "
Rating 6 - Okay. 58 out of 481 reviews" "
Rating 4 - Poor. 35 out of 481 reviews" "
Rating 2 - Terrible. 34 out of 481 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Stayed 2 nights in Apr 2024

4/10 Poor

Kacie

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024

4/10 Poor

DAVID

Traveled with group
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Bad stay and not worth your money
The arrival was a little confusing. Male sure you read your email. Or so they said. The toilet was clogged and had there isn't anybody to talk to about that. So that was fun. Only one of the elevators was working so there was a line every time you wanted to go anywhere and the elevator was full every time. So sometimes I had to wait another turn. I paid over $600 to stay here because it was the only place availabe. But I will never come back
Stayed 1 night in Feb 2024

10/10 Excellent

Tracy

Stayed 1 night in Feb 2024

6/10 Okay

Kelly

Traveled with family
Liked: Room comfort
Disliked: Staff & service
Stayed 1 night in Feb 2024

8/10 Good

Edison

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Ziyi

Stayed 1 night in Jan 2024

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service, room comfort
Convenient
The views are beautiful and the lobby so pretty! Our room could have been nicer the carpet was coming up in areas and was covered by a floor mat. Love the area not a bad stay.
Stayed 1 night in Dec 2023

6/10 Okay

PATRICIA

Traveled with family
Liked: Room comfort
Disliked: Cleanliness
The rooms were fine, but for the price I expect the bathroom to be cleaner and at least a soap dish/place to put bottles in the shower.
Stayed 1 night in Oct 2023

10/10 Excellent

Iryna

Stayed 1 night in Oct 2023

10/10 Excellent

Danso

Traveled with group
Liked: Amenities, property conditions & facilities
Clean room. Nice amenities.
Stayed 1 night in Sep 2023

10/10 Excellent

Graham

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Fun time
Stayed 1 night in Sep 2023

10/10 Excellent

Segundo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Frank

Liked: Cleanliness
Stayed 1 night in Aug 2023
Response from Nicole Klett Lodging Manager on Aug 18, 2023
I apologize if you were not happy with the stay here at the Appalachian. Unfortunately the policy applies and we need to follow for the safety of all of our guests. They are clearly stated on the site regarding age limits. We hope that in the near future you and your family will return and we can accomodate all of you. Thank you for your feedback.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

4/10 Poor

Susan

Stayed 1 night in Jul 2023

8/10 Good

Seanequa

Liked: Cleanliness, staff & service, property conditions & facilities
Waterpark was easy access from the hotel. The pool hours was very convenient especially for the kids. Dining options was very limited during the week.
Stayed 2 nights in Jul 2023

10/10 Excellent

Fatima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than expected
Excellent stay. Easy check in and out. Room was great, better than expected.
Stayed 3 nights in May 2023

8/10 Good

Christian

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Great for families, lacks modern touches
We had a great stay. Building seems outdated and rooms seemed beat up that’s why I gave it a mid rank. No sheets for the pull out bed which was an issue. Also only one elevator was open and with the bike event, it was very busy and wait times to get in and out were higher than expected.
Stayed 2 nights in May 2023

10/10 Excellent

Glen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Relaxing and easy to traverse! Didn't need much help but whenever we did the staff was sweet and accommodating. Thank you for a cozy, happy weekend. :)
Stayed 2 nights in May 2023
Response from Alyse Front Desk on May 23, 2023
We are so glad you enjoyed your stay! We hope to see you back in the future. Have a wonderful day!

4/10 Poor

Andrew

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
A beautiful space and if the amenities were working, a great spot to relax and enjoy. We spent the extra money for the amenities (hot tubs, outdoor swimming pool, fireplace in the suite) and unfortunately the pool was closed for the weekend, one of the hot tubs was drained, and our fireplace didn't work and no one tried to fix it after we told the staff it wasn't working. Parking was a challenge for a truck and although they were hosting a local event, the staff knew very little about it.
Stayed 1 night in Apr 2023

6/10 Okay

Dale

Traveled with partner
Liked: Cleanliness
Close to venue. I did not like there were no restaurants open at the resort, they did not allow late check out, tv changes channels constantly by itself, electric kept blinking and rooms were noisy in the middle of the night from a party.
Stayed 2 nights in Apr 2023

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel!
Comfy bed, great location!
Stayed 1 night in Feb 2023

10/10 Excellent

Rositza, Piscataway

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2023

10/10 Excellent

Angelo

Liked: Staff & service, amenities, property conditions & facilities
Easy and friendly
Stayed 1 night in Jan 2023

4/10 Poor

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was flooded 2
Stayed 2 nights in Dec 2022

2/10 Terrible

Daniel

8/10 Good

Ying Shu

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Sookha

Traveled with family
Disliked: Staff & service
The front desk never answers the phone. There was no heating control. The check in was 5:00 pretty late and there was no room to spare for check out time at 11:00. . However, it was very convenient for our ski vacation since the hotel was right at the resort.
Stayed 1 night in Dec 2022

4/10 Poor

Yajaira

Liked: Staff & service, amenities
Disliked: Property conditions & facilities

4/10 Poor

NESRIN

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

10/10 Excellent

Anderson, tulsa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people! Great service!
Stayed 1 night in Nov 2022

4/10 Poor

Gregory

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not a good value
The hotel looks great from the outside and the front desk service is very good. Our disappointment was the room it self. Carpets stained and dirty Shower curtain stained and dirty Small dinning table surface was completely chipped off along one side. Room 432. For almost $300 a night your getting ripped off. Again the service and amenities were good but the room was far from good.
Stayed 1 night in Oct 2022

10/10 Excellent

Steven

Stayed 1 night in Oct 2022

8/10 Good

Lauren

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the spacious room. Great for families traveling. The pool and hot tub was open until 11 pm that was a plus. I wish the restaurants stayed open later. Overall definitely would come back again.
Stayed 1 night in Sep 2022

2/10 Terrible

Lisa

Disliked: Cleanliness
Sad tired dirty dissatisfied disappointed
Stayed 1 night in Sep 2022

10/10 Excellent

Elisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant surprise
I was pleasantly surprised with the size of our room. The layout was very nice. It was very clean and comfortable. The view was beautiful.
Stayed 1 night in Sep 2022

8/10 Good

Maria

Liked: Cleanliness, room comfort
Disliked: Staff & service
The tv in the room had technical issues they could not resolve.
Stayed 1 night in Aug 2022

10/10 Excellent

Oswald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
See you again soon!!
Wonderful place to stay with the family! Management and staff very friendly and accommodating!! Special thanks to Vicki for all her efforts!!!
Stayed 4 nights in Aug 2022

8/10 Good

Sun

Stayed 2 nights in Aug 2022

10/10 Excellent

Nicholas

Stayed 1 night in Aug 2022

6/10 Okay

Hannah

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The staff were exceedingly accommodating and the room was spacious but there was some hair and other debris in the bathtub. I also would have loved a place to eat a sit down breakfast. The store sold breakfast food but nothing too substantial.
Stayed 1 night in Aug 2022
Response from Front Desk at The Appalachian on Aug 8, 2022
For future reference, please stop by the front desk with any of your concerns so we can address any issues you have while you're here. We would have been happy to help fix this issue when you were here. We do hope to see you back in the future. Have a great day!

6/10 Okay

Verified traveler

Traveled with family
I'd never want to go back. The cleaning ladies were actually smoking on the balcony as they cleaned. No rules were enforced. We could hear doors slamming all night long. Coffee was terrible.
Stayed 1 night in Aug 2022
Response from Front Desk at The Appalachian on Aug 8, 2022
We apologize for the cleaning ladies smoking but because Air BnB owns some of the units, we have no control over what their cleaning team does. We hope you give the resort another change in the future. Have a great day!

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
My family of 4 stayed for the weekend. My husband enjoyed the bike park while the kids enjoyed the waterpark. The check-in was convenient, staff were nice and accomodating. The pool area is clean and well kept.
Stayed 2 nights in Jun 2022
Response from Front Desk Agent on Jun 28, 2022
We're glad you enjoyed your stay! We hope to see you back soon.

6/10 Okay

Karina

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The idea of paying $40 to get to the room 2 hours before check in is ridiculous in the middle of nowhere in empty hotel. The google.said the water park is open and the stuff was unaware of this huge misinformation as they said it's fault of google and not theirs, I said you email google.l and they will gladly correct it they looked at me with deer in the lights stare. We booked 3 days there solely based on google as most of people do, who goes to anybody's website we booked it through expedia. What was bad is that no apologies were in place nor any kind of consideration for other guests in future. We booked 4 guests room but we got 1 king comforter and 1 throw and 1 weigh blanket so we weren't comfy as we should. The burger place outside has good german beer but my turkey burger was super salty and other burger we ordered was dry, thin and burned. On the positive note pool is open to 11pm so that's awesome, area is beautiful and parking is quite comfy underground with lift from main building. Zipline was awesome attraction, views are breathtaking and I might come back despite having balcony/view on mountains but with the parking and highway as well.
Stayed 3 nights in Jun 2022
Response from Front Desk Agent on Jun 28, 2022
I'm so sorry Google misinformed you. In the future, please go to our resort website for the most accurate and up to date information we provide for our guests. We also have social media where we post updates and events if that is more accessible for you. I'm so glad you enjoyed our attractions as well as our beautiful mountain views. We do hope you come back.

8/10 Good

Lynne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful Resort
The staff was wonderful and attentive. Only two issues, our air conditioning didn’t work the first night, but was fixed the following day once we reported it. And second, it would be great to have a restaurant onsite. Otherwise, we totally enjoyed our stay.
Stayed 2 nights in May 2022
Response from Front Desk Agent on Jun 28, 2022
So glad you enjoyed your stay, Lynne. It was our pleasure to have you here at our resort. Our maintenance man is wonderful on getting things done quickly. We hope you come back soon!

4/10 Poor

pilar

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very unsafe because notbody asked about who was coming in or out . We left the resort before time due to that because I want my kid to be in a safe place and this was not safe at all
Stayed 1 night in May 2022

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed here for the Spartan Beast. Excellent location, room had mini kitchen, friendly staff!
Stayed 1 night in Apr 2022