객실에서 보이는 전망

슈어스테이 바이 베스트 웨스턴 빅토리아 여행 후기

2.5 out of 5

이용 후기

6.6
평점 10 - 훌륭해요. 351개 이용 후기 중 88개" "
평점 8 - 좋아요. 351개 이용 후기 중 92개" "
평점 6 - 괜찮아요. 351개 이용 후기 중 65개" "
평점 4 - 별로예요. 351개 이용 후기 중 43개" "
평점 2 - 너무 별로예요. 351개 이용 후기 중 63개" "

7.0/10

청결 상태

7.4/10

직원 및 서비스

7.2/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

10/10 - 훌륭해요

DAVID MANUEL 님, MONTERREY

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy buen precio, buena Opción
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Gilles 님, Drummondville

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
le personnel tres serviable
2024년 2월에 4박 숙박함

10/10 - 훌륭해요

Joeye

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean just updated nice
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Luis 님, Mission

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

8/10 - 좋아요

Al

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Elias

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Gerald

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice comfortable and affordable
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

JOSE

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly people and honest
2023년 11월에 3박 숙박함
답변 제공: andy 님, 2023년 11월 30일
thank you Mr. jose for staying with us.

10/10 - 훌륭해요

JOSE

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly people and confident
2023년 11월에 5박 숙박함

10/10 - 훌륭해요

Solio

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This visit was a little disappointing. The floor wasn't swept, the fridge didn't work, and the neighbors woke us up at 6:00am with fighting and arguing outside our door.
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Mckayla

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Jeanette

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and friendly service
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Jesse

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Everything was excellent for my situation
2023년 9월에 2박 숙박함

8/10 - 좋아요

William

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Not the best area but ok. Easy access to main roads. Comfortable rooms with tile floors.
2023년 8월에 8박 숙박함

10/10 - 훌륭해요

Rene

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Lance

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
This was probably the best place I’ve stayed, with the amenities and price altogether.
2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

Nicole

2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

Melissa

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Rented the room for two nights. No problems the first night but the second night when my nephew and a friend came by it became a serious enough problem that they kicked me out at 2:30am with no where to go, no one to call to come get me and cussed me out like i was pure tras the entire time as well as belittled me for having a guest over who was NOT staying the night. Toilet barely flushed and anytime you walked outside on the sidewalks huge cockroaches would scurry along heading straight to the AC units. Very quiet even when you are being called every name in the book for having a guest. If you dont mind being belittled and cussed at by all means go stay but i would seriously recommend someone informing them this is not how you treat paying customers
2023년 7월에 2박 숙박함
답변 제공: andy 님, 2023년 7월 31일
hi mellissa, we like our customer safe while being in property, you know why we have to remove you from property, you have five unregister guest and you have pet in your room not mention not paid pet fee during your stay, second of all you have covered smoked detector with plastic bag so that is enough to remove you from property. we don't allow unregister guest in room at all. that's why we have to removed from the room.

2/10 - 너무 별로예요

Fahad

2023년 7월에 1박 숙박함

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
GREAT STAFF!
2023년 4월에 2박 숙박함
답변 제공: Knight 님, 2023년 4월 11일
Dear Valued Guest,We are happy to hear that you enjoyed your stay. We hope to see you again soon. We will pass your message to our staff.

10/10 - 훌륭해요

Linda

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2023년 3월에 1박 숙박함
답변 제공: Knight 님, 2023년 4월 6일
Dear Valued Guest,Thank you for your feedback. We hope to see you again soon. With Warm Regards,Knights Inn Staff

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lets just say dont expect your deposits back if you dirty a towel or the bed sheets with anything...place also is very noisy full of people walking around banging on doors! Customer service is bad if you need something they will redirect you to store instead..
2023년 2월에 2박 숙박함
답변 제공: Knight 님, 2023년 2월 19일
Dear Valued Guest,If a deposit is kept its due to damages and/or smoking in the room. If you feel like none of this applies to you then please give us a call so we can look into this matter.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 1박 숙박함
답변 제공: Lupie 님, 2022년 12월 18일
Thank you for staying with us. We look forward to your return when you can try out our new rooms.Have a wonderful Christmas and a happiest of New Years.

10/10 - 훌륭해요

Óscar Daniel

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy kimpio
2022년 12월에 1박 숙박함
답변 제공: Knight 님, 2022년 12월 31일
Thank you.

4/10 - 별로예요

Todd

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Checking in was exceptional. Unfortunately the good ended there. Room was a mess, wasn't cleaned from last tenant. Then came the roaches, peeling stucco in bathroom along with peeling paint.
2022년 11월에 1박 숙박함
답변 제공: Guest Relations 님, 2022년 11월 27일
Dear Todd,We appreciate you taking the time to reach out, and it's unfortunate to hear about the experience you described. We assure you that room integrity and making our valued guests feel comfortable are of utmost importance to us, and we sincerely apologize for dropping the ball on this occasion. Additionally, we sincerely regret to hear that you may have encountered some issues with pests. Although we undergo regular pest control procedures, we will conduct a complete evaluation to determine where we may have fallen short during your stay. Rest assured, your concerns matter and will be addressed promptly as we jump into action to rectify the issues you've mentioned. This is not the lasting impression we want to leave you with, so please allow us to make this up to you someday.

10/10 - 훌륭해요

Sally

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 1박 숙박함
답변 제공: Lupie 님, 2022년 10월 12일
Dear guest thank you for your feedback. We hope to see you again soon.

8/10 - 좋아요

Devon

2022년 10월에 1박 숙박함
답변 제공: LG 님, 2022년 10월 9일
Thank you for your review. We appreciate your business. Please come back and see us.

4/10 - 별로예요

Oralia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Disappointed
The room was great, we got there at 1:30am very tired the upstairs were blocked due to construction had to walk around the whole complex to get to our room which we were so tired we just wanted to rest the cable wasn’t working
2022년 9월에 1박 숙박함
답변 제공: Knight 님, 2022년 9월 16일
Dear Valued Guest, Thank you for leaving us a review. We will forward your complaint to housekeeping. We hope to see you again soon.

8/10 - 좋아요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
a few bugs in the room and furniture a bit dated, but the price was right for a night, just passing through to destination
2022년 9월에 1박 숙박함
답변 제공: Knight 님, 2022년 9월 10일
Dear Valued Guest Thank you for the review and safe travels. We hope to see you again soon.

10/10 - 훌륭해요

Juan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing customer service
I always enjoy my stay at the knights inn.
2022년 8월에 1박 숙박함
답변 제공: Knight 님, 2022년 8월 31일
Dear Valued Guest,We are happy to hear you enjoyed your stay with us. We hope to see you again soon.

2/10 - 너무 별로예요

Randy

별로예요: 숙박 시설 상태 및 시설
Toliet didn't work,bed was broken
2022년 8월에 2박 숙박함
답변 제공: Knight 님, 2022년 8월 25일
Dear Valued Guest,As we discussed at the desk when we switched your rooms we would have the toilet fixed the next day. We hope to see you again.

4/10 - 별로예요

Laura

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
There was construction going on at the hotel, electricity in 1st room was out, smelled overly musty, maintenance called front desk to change our room assignment and asked for first floor, she seemed bothered that we would request it and told him there was nothing avail but the hotel seemed pretty empty(he called her on speaker phone), was hard to flush the toilet, I had to go purchase a blanket as the 1 in the hotel seemed old and not favorable
2022년 8월에 1박 숙박함
답변 제공: Knight 님, 2022년 8월 15일
Dear Valued Guest, This is not typical of the Knights Inn. We are undergoing a complete remodel right now so some of our buildings are currently being worked on which is why it would seem they were empty. We do apologize for any inconvenience you experienced. We hope you will give us another chance to make your stay a better one.

6/10 - 괜찮아요

Michael

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I had to change rooms because the first room had visible pet pee on the corner of the bed. The staff was very accommodating and moved me to a clean room.
2022년 7월에 1박 숙박함
답변 제공: Mgnt 님, 2022년 7월 30일
Dear Valued Guest, We are sorry to hear about this and pleased to hear our staff was able to resolve the issue quickly. We hope to see you again.

6/10 - 괜찮아요

Angelita

2022년 5월에 1박 숙박함
답변 제공: Management 님, 2022년 6월 29일
Dear Valued Guest, Thank you for giving us a review. If you would like to let us know how we could have improved your stay with us, please give us a call.

2/10 - 너무 별로예요

Emily

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Waited a hour just to check in , room could of been cleaner . Trash under beds when we got there , restroom floor was filthy
2022년 5월에 2박 숙박함
답변 제공: Guest Relations 님, 2022년 6월 13일
Dear Emily, Guest feedback is our primary catalyst for effective change, so thank you for taking a moment to help us improve. That said, we regret the delay you experienced at check-in, as well as any cleanliness concerns in your room. Please know our front desk team is always on hand to assist with any aspect of your stay that is less than perfect. Rest assured, your comments have been shared with our housekeeping department so they can refocus their attention to detail. While we can't change the past, we'd appreciate another opportunity to deliver the stay you expected and deserve down the line.

4/10 - 별로예요

Bobbie

가족 여행
별로예요: 청결 상태
You get what you pay for. Old. Rooms left open. AC did not work.
2022년 5월에 2박 숙박함
답변 제공: Management 님, 2022년 6월 13일
Dear Valued Guest, We are sorry to hear about your stay. This is not typical of the Knights Inn.

10/10 - 훌륭해요

Jessica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 5월에 2박 숙박함
답변 제공: Lupie 님, 2022년 5월 29일
Thank you Jessica for your feedback. We appreciate you taking the time to rate us.

4/10 - 별로예요

Sandra

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
The day we got there the staff lady did not even acknowledge our presents she was quite Rude the room did not smell very good and the free Breakfast was a honey bun,muffins,and a granola bar will never stay there again
2022년 5월에 1박 숙박함
답변 제공: Guest Relations 님, 2022년 6월 13일
Dear Sandra, Your voice is important to us, and we appreciate you making it heard. We are very sorry for any shortfalls in our service and for any disappointment you had with your room and breakfast. It is through feedback like yours that we can improve the guest experience, and we will begin to take a step in the right direction. All the best as your travels continue.

10/10 - 훌륭해요

Frank

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean an very courteous front desk personnel
2022년 5월에 6박 숙박함
답변 제공: Lupie 님, 2022년 5월 17일
Dear Frank, thank you for taking the time to review us. I will make sure and share your review with our staff. It seems most days the guests that review are those that have complaints so this is a welcome change. We appreciate you and hope to see you again very soon.

2/10 - 너무 별로예요

Martin

별로예요: 청결 상태, 직원 및 서비스
2022년 5월에 1박 숙박함
답변 제공: Knights Inn 님, 2022년 5월 9일
Dear Valued Guest, We are sorry to hear your stay was not up to par. Please be on the look out for a call from us. We would like to find out what happened.

6/10 - 괜찮아요

Randall

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2022년 4월에 2박 숙박함
답변 제공: Lupiie 님, 2022년 4월 14일
Thank you for your feedback Randall. We truly appreciate you and hope that we will see you again should your travels bring you to Victoria.

2/10 - 너무 별로예요

Rolando

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Crusty budget motel
Filthy inside and out, small roaches, and Channel to watch on TV. Pay for what you get
2022년 4월에 1박 숙박함
답변 제공: Guest Relations 님, 2022년 4월 10일
Dear Rolando, While we hope you appreciated our reasonable rates, we regret to hear about any cleanliness or pest issues you encountered during your stay. Please know it is our aim to provide comfortable accommodations for every guest, and our front desk team is always on hand to assist with any aspect of your room that is less than satisfactory. Rest assured that our facilities are regularly treated for pests, but we will have our service provider ensure your room is up to standards. Thank you for sharing, and we wish you happier travels ahead.

10/10 - 훌륭해요

Andrew

2022년 3월에 2박 숙박함
답변 제공: Lupie 님, 2022년 3월 24일
Thank you for taking the time to review us. We appreciate your visit with us and hope that you will be seeing you again in the very near future.

10/10 - 훌륭해요

Joseph

좋아요: 직원 및 서비스
2022년 3월에 1박 숙박함
답변 제공: Lupie 님, 2022년 3월 23일
Dear guest thank you for taking the time to review us. We are glad that your stay was a pleasant one and hope to see you again.

10/10 - 훌륭해요

Tiffany

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 3월에 1박 숙박함
답변 제공: Lupie 님, 2022년 3월 22일
Thank you for the positive score, we appreciate you and hope to see you again soon

10/10 - 훌륭해요

Tiffany

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 3월에 1박 숙박함
답변 제공: Lupie 님, 2022년 3월 22일
Thank you for the positive score. We appreciate your staying with us and look forward to seeing you again very soon.

10/10 - 훌륭해요

Brenda

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 2월에 1박 숙박함
답변 제공: Knight Aireal 님, 2022년 2월 23일
Dear Valued Guest, We apricate your feedback while staying with us. We hope to see you again soon.

2/10 - 너무 별로예요

Robert

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrific, all I gotta say is that I accidentally stumbled upon something and saw what I saw and that’s all I’m gonna say
2022년 1월에 1박 숙박함
답변 제공: Lupie 님, 2022년 2월 6일
Dear Robert, to see something like this posted is extremely disconcerting as I do not know what you saw or where, therefor making it impossible for me to make things right for you. Please give me a call and give me the opportunity to do something for you. We expect that when our guests check out it is on a positive note, therefor guaranteeing their return. I will be waiting for your call.

6/10 - 괜찮아요

Diane

단체 여행
별로예요: 직원 및 서비스
Oh well
Room was very musty smell. Items in fridge not thrown out from previous person. Wifi was very poor as I needed to do some work and didn’t stay connected. Door lock stuck and needed front door help but they never repaired it. I stood outside for 5 minutes working with it to get in.
2022년 1월에 3박 숙박함
답변 제공: Lupie 님, 2022년 2월 5일
Dear Diane, thank you for your feedback and let me apologize that the condition of your room left a lot to be desired. I can, however, move you to another room for the rest of your stay where your wifi will be much better. Our housekeeping staff has been notified and will be putting forth more effort into the maintenance and cleaning of your room.

4/10 - 별로예요

Sandra

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Won’t be back
The lady that checked us in was very friendly and helpful. This will be the only time that we will stay at this hotel. Odd smell in the room. Paint chipped and peeling on the internal doors. The bed was ok.
2022년 1월에 1박 숙박함
답변 제공: Knight Aireal 님, 2022년 2월 3일
Dear Valued Guest, We are sorry to hear about your experience with us. Our rooms are serviced daily to make sure they are up to guest standers. I'm sorry we were not up to par. This is not typical for Knights Inn. Please allow us another chance serve you better. With Warm Regards Knight Aireal