야외 수영장, 수영장 파라솔

더 페더럴 팰리스 호텔 & 카지노 여행 후기

5 out of 5
더 페더럴 팰리스 호텔 & 카지노
6-8 Ahmadu Bello Way, Victoria Island, Lagos

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 229개 이용 후기 중 91개" "
평점 8 - 좋아요. 229개 이용 후기 중 82개" "
평점 6 - 괜찮아요. 229개 이용 후기 중 25개" "
평점 4 - 별로예요. 229개 이용 후기 중 20개" "
평점 2 - 너무 별로예요. 229개 이용 후기 중 11개" "

8.2/10

청결 상태

8.2/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

8/10 - 좋아요

In Huek

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean and Convenient
Place is clean and well maintained. It was perfect for my 1 nigh trip to Lagos.
2021년 9월에 1박 숙박함
답변 제공: Kafayat 님, 2021년 10월 17일
Thank you Huek for the great feedback. We look forward to welcoming you back

6/10 - 괜찮아요

WONJOON

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
just fine if you on not expect 5star.
Stayed 5nights for business trip. quite fine that as I did not expect much...Humidity was so hign in the room and the water for bath was brown colour....kept opening more than 10mins, but never turned into clear one. And No Cold water came... They do not change NGN to other currency and exchange rate in the hotel is 30% expensive than official exchange rate. Room size and facilities were quite ok...but not like 5star hotel. Blackout more than 5times a day. But nothing bothers to stay. I will stay again this hotel as I feel just fine..
2019년 5월에 5박 숙박함
답변 제공: Kafayat 님, 2019년 6월 13일
Thank you so much for the honest feedback. We understand and we are working hard to fix the issues. We look forward to welcoming you back to FPH

10/10 - 훌륭해요

BYUNG IL

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
나이지리아 두번째 출장
매우 편안하고 친절하였음. 아침식사도 훌륭하고 인터넷도 타호텔에비해 원활하였음
2018년 11월에 5박 숙박함
답변 제공: FPH 님, 2018년 12월 4일
Thank you hope to see you back soonest

8/10 - 좋아요

WONCHAE

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
겉보기보다 아늑함
조용하고 좋았음

8/10 - 좋아요

Sunyoung

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

Olugboyega 님, Hempstead

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic but water brownish
2024년 4월에 2박 숙박함
답변 제공: Kafayat 님, 2024년 4월 23일
Thank you for your review.We are aware that our borehole water oxidizes quickly and although filtered, chemically treated, and constantly reticulated the water can appear discolored from time to time. Please accept our apologies for any inconvenience that this may have caused you. Please note that we are working hard to resolve the issue.We look forward to welcoming you back soon.

8/10 - 좋아요

Olugboyega 님, Hempstead

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great property but the bathroom and water looks brownish
2024년 4월에 3박 숙박함
답변 제공: Kafayat 님, 2024년 4월 23일
Thank you Olugboyega for your review after your recent stay with us. We are aware that our borehole water oxidises quickly and although filtered, chemically treated, and constantly reticulated the water can appear discoloured from time to time. Please accept our apologies for any inconvenience that this may have caused you.

10/10 - 훌륭해요

Andrew

2024년 2월에 3박 숙박함
답변 제공: Kafayat 님, 2024년 4월 23일
Dear Andrew, thank you for the time taken to rate the quality of our service following your recent visit to the Federal Palace Hotel & Casino. We look forward to welcoming you back soon.

6/10 - 괜찮아요

John

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The age is definitely showing. Even at a cheap rate, I do not think this place is worth the stay. There are much newer and cleaner properties in VI.
2024년 2월에 1박 숙박함
답변 제공: Kafayat 님, 2024년 4월 23일
Dear John, thank you for the time taken to rate the quality of our service following your recent visit to the Federal Palace Hotel & Casino. Your comment regarding the hotel is noted and will be looked into.

8/10 - 좋아요

Oluremilekun 님, Essex

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 6박 숙박함
답변 제공: Kafayat 님, 2024년 2월 29일
Dear Oluremilekun, thank you for your review following your recent stay at the Federal Palace Hotel & Casino. We look forward to welcoming you back soon.

8/10 - 좋아요

Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice surroundings
2024년 2월에 1박 숙박함
답변 제공: Kafayat 님, 2024년 2월 25일
Dear Michael,Thank you for the great review after your recent stay with us.We look forward to welcoming you back soon.

10/10 - 훌륭해요

Anthony

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is safe, and the staff are courteous, and helpful. Ready to assist with personal needs. Full breakfast with varied choices is outstanding.
2024년 2월에 13박 숙박함
답변 제공: Kafayat 님, 2024년 2월 25일
Dear Anthony, thank you for your review following your recent stay at the Federal Palace Hotel & Casino. We are glad that you found the breakfast buffet great and the staff friendly.We look forward to seeing you soon.

2/10 - 너무 별로예요

Nicolas

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Don' believe the hype
Really bad, hotel is old. The bed was comfy but there was quite a large number of ants on my table. Also the bathtub is high from the ground, not easy to get in and very slippery. This hotel is at best a 2.5- 3 star hotel. Oh an international cards barely work
2024년 2월에 3박 숙박함
답변 제공: Kafayat 님, 2024년 2월 25일
Dear Nicolas, thank you for the time taken to rate the quality of our service following your recent visit to the Federal Palace Hotel & Casino. Your comment regarding the bathtub has been noted. We trust that you will find improved standards on your next visit. Kind regards,

8/10 - 좋아요

Julius

2023년 12월에 2박 숙박함
답변 제공: Kafayat 님, 2023년 12월 17일
Dear Julius, thank you for your review following your recent stay at the Federal Palace Hotel & casino. We are glad that you found the service great.We look forward to welcoming you back soon.

10/10 - 훌륭해요

Omolola

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Capet in the hallway needs more cleaning it had an odd.
2023년 11월에 3박 숙박함
답변 제공: GM 님, 2023년 11월 28일
Dear Omolola, thank you for your review following your recent visit to the Federal Palace Hotel & Casino. Your comment regarding the carpet odor has been noted. Kind regards, David Kliegl – General Manager

10/10 - 훌륭해요

BRIAN 님, Sterling

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed my stay. The hospitality in this hotel is world class.
2023년 11월에 12박 숙박함
답변 제공: GM 님, 2023년 11월 28일
Dear Brian, thank you for your review following your recent visit to the Federal Palace Hotel & Casino. We are pleased that you found our hospitality world class. Kind regards, David Kliegl – General Manager.

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Old but Dependable.....
Hotel rooms are decent size, property is large but still feels cozy and service is exceptional. Great place to stay and relax and even conduct business transactions. I'll definitely go back
2023년 11월에 4박 숙박함
답변 제공: Kafayat 님, 2023년 11월 18일
Dear Anonymous, thank you for your review following your recent stay at the Federal Palace Hotel & casino. We are glad that you found the service exceptional and the place great.We look forward to welcoming you back.

4/10 - 별로예요

William

출장 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Many problems at this hotel. Room refrigerator would not work. They would not replace it. Guest wifi was not working for two days. Electricity constantly going off and on. Very nice staff but poor management! Needs help
2023년 11월에 5박 숙박함
답변 제공: GM 님, 2023년 11월 15일
Dear William, thank you for your review following your stay. We have investigated the cause of the service issues raised and corrected those which we are able. Please accept our apologies for the frustration that you may have felt. Kind regards, David Kliegl - General Manager.

10/10 - 훌륭해요

Alexandra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Jederzeit wieder gerne 👍
2023년 10월에 8박 숙박함
답변 제공: Kafayat 님, 2023년 11월 7일
Dear Alexandra, thank you for your review following your recent stay at the Federal Palace Hotel & Casino. We are glad that you enjoyed your stay with usWe look forward to welcoming you back soon.

10/10 - 훌륭해요

Jasmine

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly and helpful staff. Very clean hotel. Hospitality and services topnotch. Everything was great. Highly recommended.
2023년 11월에 2박 숙박함
답변 제공: Kafayat 님, 2023년 11월 7일
Dear Jasmine, thank you for your review following your recent stay at the Federal Palace Hotel & Casino. We are glad that you found the staff friendly and the cleanliness great.We look forward to welcoming you back soon.

8/10 - 좋아요

Olivia

좋아요: 청결 상태, 직원 및 서비스
Old but fairly well kempt. I'd say the courteous and professional members of staff are a great asset.
답변 제공: Kafayat 님, 2023년 11월 7일
Dear Olivia, thank you for your review following your recent stay at the Federal Palace Hotel & Casino. We are glad that you found the staff friendly and the cleanliness great.We look forward to welcoming you back soon.

8/10 - 좋아요

Mattew

연인과의 여행
좋아요: 직원 및 서비스
Gut
2023년 9월에 1박 숙박함
답변 제공: Kafayat 님, 2023년 11월 7일
Dear Jasmine, thank you for your review following your recent stay at the Federal Palace Hotel & Casino. We look forward to welcoming you back soon.

10/10 - 훌륭해요

Adedolapo

좋아요: 청결 상태, 직원 및 서비스
2023년 9월에 1박 숙박함
답변 제공: Kafayat 님, 2023년 9월 26일
Dear Adedolapo, thank you for your review following your recent stay at the Federal Palace Hotel & casino. We are glad that you found the staff friendly and the location great.

10/10 - 훌륭해요

Gomiluk

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect location, facilities and service
2023년 8월에 2박 숙박함
답변 제공: GM 님, 2023년 9월 2일
Dear Gomiluk, thank you for your review following your recent visit to the Federal Palace Hotel & Casino. We are pleased that you found the facilities and location perfect and the staff service great. Kind regards, David Kliegl – General Manager.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Experience was great.
2023년 6월에 2박 숙박함
답변 제공: Kafayat 님, 2023년 6월 26일
Dear Guest, thank you for your review following your recent visit to the Federal Palace Hotel & Casino. We are pleased that you found the services great. We look forward to welcoming you back soon.

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful hotel
Good service with friendly and helpful staff
2023년 4월에 4박 숙박함
답변 제공: GM 님, 2023년 5월 1일
Dear David, thank you for your positive review following your visit to the Federal Palace Hotel & Casino. We are glad that found the hotel beautiful with good service and friendly staff. We appreciate the time taken to rate the quality of the hotel and the service you received. We look forward to welcoming you back soon. Kind regards, David Kliegl – General Manager.

10/10 - 훌륭해요

CHIMEZIE

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A place to be. Im well pleased with the services. Thank you
답변 제공: Kafayat 님, 2023년 1월 17일
Dear Chimezie,Thank you for being pleased with our services, we look forward to welcoming you back soon.Kind Regards,Kafayat Adewusi-AdelereReservations.

8/10 - 좋아요

Madubueze

Good
답변 제공: GM 님, 2022년 12월 2일
Dear Madubueze, thank you for your review following your visit to the Federal Palace Hotel & Casino. We appreciate the time taken to rate the quality of the hotel and the service you received. We look forward to welcoming you back soon. Kind regards, David Kliegl – General Manager.

8/10 - 좋아요

Christopher

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
The staff are extremely friendly and helpful
2022년 9월에 8박 숙박함
답변 제공: Kafayat 님, 2022년 10월 11일
Dear Christopher,Thank you for the feedbackPlease keep it coming as this will assist us improve on our service standardsThank you,Kafayat Adewusi-AdelereReservations

10/10 - 훌륭해요

Anazodo

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
very friendly staff
2022년 8월에 1박 숙박함
답변 제공: Kafayat 님, 2022년 8월 19일
Dear Anazodo, Thank you for your review following your recent stay at the Federal Palace Hotel & casino. We are glad that you found the staff friendly.We look forward to welcoming you back soon.

10/10 - 훌륭해요

Rolanda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff are exceptional and super friendly and they were willing to go out of their way to help you, I would most definitely go back
2022년 7월에 12박 숙박함
답변 제공: GM 님, 2022년 7월 28일
Dear Rolanda, thank you for your review following your recent visit to the Federal Palace Hotel & Casino. We are pleased that you found the staff friendly and willing to go that extra mile to help. We look forward to welcoming you back soon. Kind regards, David Kliegl - General Manager.

4/10 - 별로예요

Felix

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Nice and clean hotel; unfortunately, staff are loud, rude and unfriendly. Also dining options need a lot of work.
2022년 6월에 2박 숙박함
답변 제공: GM 님, 2022년 7월 28일
Dear Felix, thank you for the time taken to rate the quality of our service following your recent visit to the Federal Palace Hotel & Casino. We trust that you will find improved service standards on your next visit. Kind regards, David Kliegl – General Manager.

8/10 - 좋아요

Manuela

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was helpful, but communication in English was a bit of an issue.
2022년 3월에 3박 숙박함
답변 제공: Kafayat 님, 2022년 4월 5일
Thank you for your review and observation, we will look into it.

2/10 - 너무 별로예요

Julie

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
the pictures make this property look great but it is far from that. The rooms are so small and you can forget about putting clothes away for your two week stay you have to keep them in your suitcase the closet space is non existent. The room filter was bad because I became so sick when in the room. Also the staff barges in your room after saying to wait. Would never go back here the pool isn't nice it's dirty but they will charge you everything just to get in there. AVOID
2022년 2월에 12박 숙박함
답변 제공: GM 님, 2022년 3월 9일
Dear Julie, thank you for your review following your last stay. Our King rooms, named after the kingsize bed in each room, and although equipped with both a closet and clothes drawers may be inadequate for two weeks' worth of clothing. We apologise for the discomfort that this may have caused. The Pool Club offers free entry to hotel residents, and you should hot have been charged to get in. Your comment regarding the staff entering the room are noted. Once again please accept our apologies for the shortcomings in the service provided. Kind regards, David Kliegl – General Manager.

4/10 - 별로예요

Christian

연인과의 여행, 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
The services are horrible. The just delay and not deliver a service nor a solution. Eg. I had to call three times to get water and a toothbrush. The check-in procedure was highly unprofessional and embaraasing.
2022년 2월에 1박 숙박함
답변 제공: GM 님, 2022년 3월 9일
Dear Christian, thank you for your review following your last stay. Please accept our apologies for the delay at check-in due to the non acceptance of a virtual credit card. The accepted methods of payment should have been communicated to you at the time of reservation. We also apologise for the slow delivery of the additional amenities which you requested during the early hours of the morning. Yours sincerely, David Kliegl - General Manager.

10/10 - 훌륭해요

Ayodele

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I enjoyed my stay at the hotel and the staff was very nice
2022년 2월에 1박 숙박함
답변 제공: Kafayat 님, 2022년 2월 19일
Dear Mr Ayodele, Thank you for your feedback, we really appreciate you.

10/10 - 훌륭해요

Ayodele

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The place was fantastic
2022년 2월에 1박 숙박함
답변 제공: GM 님, 2022년 3월 9일
Dear Ayodele, thank you for your review following your last stay at the Federal Palace Hotel & Casino. We are glad that you enjoyed the 'fantastic" hotel. Kind regards, David Kliegl - General Manager.

2/10 - 너무 별로예요

Endre

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a nightmare stay. For 2 nights 374 euros paid. After the first night we have left the hotel voluntarily as the states are unbearable there. My wife was not observed by the reception. The room is not barrier-free. Safe defective. Water came from fridge. Furniture are rampointed. Towels worn. Toilet dirty. No toilet brush. Air conditioning in temperature not adjustable. The shower is something of dirty. The hotel is not even worth 3 stars. The swimming pool is dirty, old and rundown. The breakfast under all sow. Operation as in jail. No intercontinental cuisine. By far the worst hotel in Lagos. Expedia has to take this hotel from the offer.
2022년 2월에 2박 숙박함
답변 제공: GM 님, 2022년 3월 9일
Dear Endre, thank you for your review following your stay. Please accept our apologies for the defective safe and dirty toilet. This is not the standard that we aspire to. I was distressed to read your comments regarding the lack of intercontinental cuisine, as our breakfast buffet offers a wide range of hot and cold food items as do our a la carte, pool and room service menus. As part of the Lagos State COVID restrictions, all guests are required to wear face masks while inside the hotel. We follow this protocol strictly and respect that it may feel like an imposition on your freedom of movement. Once again please accept my apologies for the shortcomings in the service provided. Kind regards, David Kliegl – General Manager.

10/10 - 훌륭해요

Yewande

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
Ok hotel
Facilities need upgrading. Not really worth the price
2021년 10월에 1박 숙박함

8/10 - 좋아요

George

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice
2021년 9월에 4박 숙박함
답변 제공: Kafayat 님, 2021년 10월 17일
Thank you George for the great feedback. We look forward to welcoming you back

2/10 - 너무 별로예요

Judicaelle

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is overrated
2021년 8월에 4박 숙박함

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Weekend trip
Excellent service, food, environment
2021년 7월에 2박 숙박함
답변 제공: Kafayat 님, 2021년 7월 19일
Thank you for the great feedback, we look forward to welcoming you back to The Sun Federal Palace Hotel & Casino

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent Service
2021년 5월에 1박 숙박함
답변 제공: Kafayat 님, 2021년 7월 19일
Thank you for the great feedback, we look forward to welcoming you back to The Sun Federal Palace Hotel & Casino

6/10 - 괜찮아요

Eboni

좋아요: 직원 및 서비스, 객실의 편안함
Not clean as they used to be but overall ok stay
Enjoyed my stay for the most part. The breakfast was great and had fun in the casino. The cleanliness in the hotel has gone down.. The water to bath and shower was even brown disgusting. I don’t think I will come back again.
2021년 5월에 2박 숙박함

8/10 - 좋아요

Emezino

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Tranquil & Refreshing
The check-in was smooth, the facility is not brand new, but well maintained. Staff were friendly and helpful. A great get-away for the family. Wide area for walks and relaxation. Ample parking space. The swimming pool area is great! I definitely want to come back!
2021년 4월에 1박 숙박함
답변 제공: Kafayat 님, 2021년 5월 4일
Thank you so much for the great feedback, we really appreciate you.

10/10 - 훌륭해요

Davina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Polite and Professional
My 2nd stay in a space of 2wks. Always a pleasure and looking forward to my next visit.
2021년 4월에 1박 숙박함
답변 제공: Kafayat 님, 2021년 5월 4일
Thank you so much for the great feedback, we really appreciate you. We look forward to welcoming you back soon.

6/10 - 괜찮아요

kabara

가족 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
2021년 3월에 2박 숙박함
답변 제공: Kafayat 님, 2021년 5월 4일
Thank you so much for the great feedback, we really appreciate you.

8/10 - 좋아요

Matthew

출장 여행
좋아요: 직원 및 서비스
Was okay
This was not really what I expected. When I was a kid my dad brought the entire family here on several occasions this was like a dreamland for us. The team were okay, the structure and facilities need a massive upgrade.
2021년 2월에 1박 숙박함
답변 제공: Kafa 님, 2021년 5월 4일
We are sorry you are unhappy with the facilities. Kindly be informed that we are working hard to ensure that everything is in good order. We really appreciate your feedback. Thank you.

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 2월에 8박 숙박함