“The hotel was clean and with the exception of Carolyn, the staff was friendly, helpful, and professional.
I booked a river view. When I checked in, Carolyn gave me a city view room. When I explained it wasn’t the room that I booked, she refused to check to see what could be done to change the room. I also had to ask for service for the phone and television not working.
Finally, I was contacted by my bank about unauthorized charges that the hotel was trying to make. I was forced to stop my...
“The hotel was clean and with the exception of Carolyn, the staff was friendly, helpful, and professional.
I booked a river view. When I checked in, Carolyn gave me a city view room. When I explained it wasn’t the room that I booked, she refused to check to see what could be done to change the room. I also had to ask for service for the phone and television not working.
Finally, I was contacted by my bank about unauthorized charges that the hotel was trying to make. I was forced to stop my...
Frankie