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디 아트리움 리조트 바이 VSA 리조트 여행 후기

디 아트리움 리조트 바이 VSA 리조트
315 21st St, Virginia Beach, VA

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1089개 이용 후기 중 462개" "
평점 8 - 좋아요. 1089개 이용 후기 중 388개" "
평점 6 - 괜찮아요. 1089개 이용 후기 중 127개" "
평점 4 - 별로예요. 1089개 이용 후기 중 60개" "
평점 2 - 너무 별로예요. 1089개 이용 후기 중 52개" "

8.6/10

청결 상태

8.4/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

8/10 - 좋아요

Lindsey

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The pool was really cloudy and pretty small. The picture is a little deceiving. A lot of times, there was no one at the front desk. When we checked in we waited 20 minutes before someone came to the front desk to check us in. But-the rooms are super clean, comfortable, and the staff were really friendly.
2024년 5월에 4박 숙박함

10/10 - 훌륭해요

Adrian

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Our second time staying there and every time we were there it was great. Planning on coming back.
2024년 5월에 3박 숙박함

8/10 - 좋아요

Richard

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 5월에 14박 숙박함
답변 제공: Sean Parkin 님, 2024년 5월 22일
Hi Richard, We are delighted to see you had a amazing time with us. We hope you come to see again soon at the Atrium. Thank you for taking the time to leave a review.

10/10 - 훌륭해요

Henry

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
My 12 year old son requested we celebrate his birthday here becase the rooms are great, the staff is always helpful, location is perfect, the pool is always clean and heated. It's walking distance to everything at the ocean front so you can park and walk everywhere. Definatelty will be back!
2024년 5월에 3박 숙박함
답변 제공: Sean Parkin 님, 2024년 5월 22일
Thank you for taking the time to leave a review Henry. We are so delighted to hear from you and how much you son had a great time and your whole family. We hope to have you back again soon.

4/10 - 별로예요

Donte

가족 여행
별로예요: 편의 시설/서비스
I paid a down payment. The day of the stay i was charged the full amount. Like i never paud down payments. Plus we had the biggest flying roach in our room.
2024년 5월에 2박 숙박함
답변 제공: Sean Parkin 님, 2024년 5월 22일
Hi Donte, Sorry to hear we did not meet expectations and sorry to hear about the pest in the unit. Thank you for taking the time to leave a review and hope you give us another chance.

6/10 - 괜찮아요

Karine

연인과의 여행
Not worth the price
2024년 5월에 1박 숙박함
답변 제공: Sean Parkin 님, 2024년 5월 22일
Hi Karine, Thank you for taking the time to leave a review with us. We hope you and your family had a great time.

8/10 - 좋아요

geneva

가족 여행
Great location, about a 3-minute walk from the beach.
2024년 5월에 4박 숙박함
답변 제공: Sean Parkin 님, 2024년 5월 15일
Thank you Geneva, we are delighted to see the great score we received and hope you and your family had a great time with us and hope you return to see again soon.

2/10 - 너무 별로예요

Michael

2024년 5월에 2박 숙박함
답변 제공: Sean Parkin 님, 2024년 5월 15일
Hi Michael, I am sorry to see we did not meet expectations during your stay. Thank you for taking time to leave a review.

8/10 - 좋아요

Sean

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property staff was very nice and tentative to our needs during our stay. We had an issue with our room and they changed our room that was more suitable.
2024년 5월에 2박 숙박함
답변 제공: Sean Parkin 님, 2024년 5월 15일
Good day Sean, Thank you for leaving a review and taking the time to do so. Thank you for the kind words about the staff. We work hard at our customer service. Always nice to her feedback.

4/10 - 별로예요

Wyatt

별로예요: 청결 상태
2024년 5월에 1박 숙박함
답변 제공: Sean Parkin 님, 2024년 5월 15일
Thank you Wyatt for taking the time to leave a review. Sorry we did no meet expectations and give a chance to make it up in the near future.

10/10 - 훌륭해요

Kimberly

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very convenient to everything you need on Vaction! Very pleasant staff!
2024년 5월에 7박 숙박함
답변 제공: Sean Parkin 님, 2024년 5월 15일
Thank you Kimberly for the feedback about our staff. Always great to hear when we deliver great customer service. Thank you for taking the time to leave a review and we hope you come back soon.

10/10 - 훌륭해요

Henry

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
During my stay there was a fire and we had to evactuate. I got separated from my son and I found him in a matter of minutes, but after evryone was allowed to go back into their rooms, I later recieved a call fom the front desk to ensure that I fouind my son. There was a lot going on and the staff handled this better then the Fire Department and the Police! I will be staying here again!
2024년 4월에 3박 숙박함
답변 제공: Sean Parkin 님, 2024년 5월 8일
Thank you Henry for your wonderful review and we are so happy to see you and your family had a good time. Scary moment with your son and glad to here everyone is safe. We look forward to having you and your family stay again with us.

8/10 - 좋아요

Richard

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Solid affordable choice for the ocean front area during tourist times. The building is old so it does come with some aging fixtures and stuff of the sort. I didnt use the stove top at all so i cant speak to that, but the fridge kept beers cold and the shower was hot with good pressure. Lack of smart TVs is the only real articulable downside i can think of, but the easy to access indoor pool and jacuzzi makes up for it. Overall i will stay here again.
2024년 4월에 2박 숙박함
답변 제공: Sean Parkin 님, 2024년 5월 3일
Thank you Richard for your feedback. We are happy to hear you had a wonderful time. We hope to have you back again soon.

10/10 - 훌륭해요

Jon

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Was a nice place with a large enough kitchen for preparing food. Microwave doubles as a convection oven! Master was spacious as was the sitting room and the king bed was very comfortable. Front desk staff was friendly and accomodating, as well. Overall a good value! One negative is that the floors transmit vibration into the room which is something that took a bit of getting used to, and when neighbor' children were a bouncing around it shook the bedroom door in a manner that it rattled like someone was knocking.
2024년 4월에 2박 숙박함
답변 제공: Sean Parkin 님, 2024년 5월 3일
Thanks Jon, wonderful to see you had a great time. Thank you for leaving a detailed review. Thank you for making us aware about the floors.

8/10 - 좋아요

Anthony

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved my stay here. We did have an unfortunate fire that was taken care of quickly on the 2nd floor. Only issue I have was with the hot water not staying warm long. Seemed to get cold within a few minutes. But loved staying here would stay again.
2024년 4월에 4박 숙박함
답변 제공: Sean Parkin 님, 2024년 5월 3일
Thank you for your review. We hope you had a great time and hope to see you back in the near future.

6/10 - 괜찮아요

Lisa

단체 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The bedding was dirty and stained
답변 제공: Sean Parkin 님, 2024년 4월 24일
Thank you Lisa for the review. Sorry to hear about the linen, hope we were able to promptly get it changed for you. We hope you have a great time with us at the Atrium and will return soon.

10/10 - 훌륭해요

Symirah

단체 여행, 연인과의 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Heated pool & could use the sister properties' amenities! Fully equiped kitchenette, and 2 blocks away from the beach
2024년 4월에 2박 숙박함
답변 제공: Sean Parkin 님, 2024년 4월 24일
Symirah it was a pleasure to host you and guests. We hope you had a blast and will return soon.

2/10 - 너무 별로예요

sravan

별로예요: 숙박 시설 상태 및 시설
Says it’s a resort but doesn’t have enough ventilation and basic amenities, welcome kit, mattress…
2024년 4월에 1박 숙박함
답변 제공: Sean Parkin 님, 2024년 4월 24일
Hello Sravan sorry we did not meet expectation and making us aware of areas of improvement.

6/10 - 괜찮아요

Rochelle

가족 여행
좋아요: 청결 상태
It was okay did what it needed ro do for our short weekend get away. Pool is really small but stays open late. Staff was friendly .
2024년 3월에 2박 숙박함
답변 제공: Sean Parkin 님, 2024년 4월 18일
Thank you Rochelle for the review.

2/10 - 너무 별로예요

Melvin

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The pictures did not tell the true story od this hotel. The hotel is old.ans dates. I parked the very small parking lot, found a room at another hotel then left.
2024년 4월에 3박 숙박함
답변 제공: Sean Parkin 님, 2024년 4월 18일
Hi Melvin, sorry to hear we did not meet expectations. Thank you for your feedback.

10/10 - 훌륭해요

Elaine

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Sean Parkin 님, 2024년 4월 18일
Elaine thank you for the wonderful score. We hope you and your family had a blast.

4/10 - 별로예요

Catrina

별로예요: 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Sean Parkin 님, 2024년 4월 18일
Thank you Catrina for your feedback.

10/10 - 훌륭해요

Robbie

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It really needs some type of breakfast
2024년 4월에 3박 숙박함
답변 제공: Sean Parkin 님, 2024년 4월 18일
Hi Robbie, glad to see you had a great time. Thank you for leave a score.

10/10 - 훌륭해요

Neil 님, Dix Hills

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms are very nice clean and bed are comfortable shower has good pressure the employees are pleasant the only thing I would change is the hot tub looked a little uninviting. Other than that place is great will definitely stay again
2024년 4월에 3박 숙박함
답변 제공: Sean Parkin 님, 2024년 4월 18일
Thank you Neil for the great feedback, we are happy to see you and your family had a great time.

10/10 - 훌륭해요

Maddie

좋아요: 청결 상태
Enjoyed the pool, and the room came fully furnished with everything you would need to cook and eat.
2024년 4월에 1박 숙박함
답변 제공: Sean Parkin 님, 2024년 4월 9일
Thank you Maddie for taking the time to leave us a review and your feedback. The pool is really nice and we are glad you enjoyed it. Hope to see you back again soon.

10/10 - 훌륭해요

Selena

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Sean Parkin 님, 2024년 4월 9일
Thank you Selena for the review. We are so glad to see you and your family had a great time and we hope to host you and your family again soon.

8/10 - 좋아요

Tonya

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love the fact i could relax and the pool area was clean and comfee.
2024년 3월에 2박 숙박함
답변 제공: Sean Parkin 님, 2024년 4월 6일
Thank you Tonya for taking the time to leave a review. The pool is nice and relaxing. Glad you enjoyed yourself.

2/10 - 너무 별로예요

Lisa

별로예요: 청결 상태, 숙박 시설 상태 및 시설
No towels at the pool or hot tub. Very dirty in the pool and hot tub room. And there was nothing to do. No on site entertainment.
2024년 3월에 4박 숙박함
답변 제공: Sean Parkin 님, 2024년 4월 6일
Thank you Lisa for taking the time to leave a review and give us your feedback.

10/10 - 훌륭해요

Susan

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and very comfortable. Would return.
2024년 3월에 2박 숙박함
답변 제공: Sean Parkin 님, 2024년 4월 6일
Thank you Susan for taking the time to leave a review. We are so happy to see you and your family had a wonderful time with us.

8/10 - 좋아요

Melanie 님, Polson

좋아요: 청결 상태
Clean and quiet
2024년 3월에 1박 숙박함
답변 제공: Sean Parkin 님, 2024년 3월 22일
Thank you Melanie for taking the time to leave a review. We are glad to see you had a great time and hope to have you and your family back soon.

10/10 - 훌륭해요

sarah

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The cable tv was sporatic. it went in and out over 20 times in an hour. The queen bed was usupported in the middle frame and therefor sagged.
2024년 3월에 3박 숙박함
답변 제공: Sean Parkin 님, 2024년 3월 22일
Thank you Sarah for the 5 out of 5 review. Apologize for the tv issues and bringing them to our attention. We appreciate your feedback and hope to have you back soon.

10/10 - 훌륭해요

Roger

좋아요: 청결 상태
2024년 3월에 1박 숙박함
답변 제공: Sean Parkin 님, 2024년 3월 22일
Thank you Roger for the 5 out of 5 review and taking the time to do so. We hope to have you and your family back soon.

2/10 - 너무 별로예요

Cassie

2023년 10월에 4박 숙박함
답변 제공: Sean Parkin 님, 2023년 11월 1일
Thank you Cassie for the review. Sorry to hear we did not meet expectations.

2/10 - 너무 별로예요

James

출장 여행
별로예요: 청결 상태, 객실의 편안함
CLOSED for Renovations!
I made this reservation for a business trip. Then I found out just before the trip that the Atrium was CLOSED for renovation. Thankfully the VSA Resorts (parent company) shifted my reservation to the Ocean Sands Resort a few blocks away. But it was VERY BAD management to not inform me of this change well ahead of my trip. The Ocean Sands was fine, but having driven up to an empty building at first was not something I appreciated.
2023년 10월에 3박 숙박함
답변 제공: Sean Parkin 님, 2023년 10월 25일
Hi James, sorry about the inconvenience this had caused.

4/10 - 별로예요

Dennis

출장 여행
별로예요: 청결 상태, 객실의 편안함
Atrium closed - no warning of change of property
We never were able to stay at the Atrium. Our reservation was moved to another property, because the Atrium was closed for renovations. HOWEVER - No one told us about the change. We showed up to the Atrium late at night to find it closed, and the lady working there at the time was very unhelpful. The other property was good, and we had a great stay there. BUT we never stayed at the Atrium
2023년 10월에 4박 숙박함
답변 제공: Sean Parkin 님, 2023년 10월 25일
Thank you Dennis for your feedback. Apologize for the inconvenience this caused.

6/10 - 괜찮아요

linda

단체 여행, 출장 여행
When showing up on site the property was closed (for good). I didn't receive an alternate email listing the upgraded property site until a half hour after I arrived on site. There is a need to communicate with Expedia that the Atrium is no longer available for booking reservations.
2023년 10월에 3박 숙박함
답변 제공: Sean Parkin 님, 2023년 10월 25일
Thank you Linda for taking the time to give us your feedback. We apologize for the inconvenience this has caused.

2/10 - 너무 별로예요

Cassie

별로예요: 청결 상태, 객실의 편안함
2023년 10월에 3박 숙박함
답변 제공: Sean Parkin 님, 2023년 10월 25일
Hi Cassie sorry we did not meet expectations.

6/10 - 괜찮아요

Krystle

별로예요: 숙박 시설 상태 및 시설
We stayed one night, got locked out our room because the key stop working. The front desk gave us a nee key which still did not work. We had to ho back to the front desk on the third time the lady used her master key to open up. This left us with no key to leave the room without being locked out.
2023년 10월에 1박 숙박함
답변 제공: Sean Parkin 님, 2023년 10월 25일
Thank you Krystle for your review. We hope you a good time. Sorry about the key issues.

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 객실의 편안함
In town for a week working. The Atrium fit our needs, pool was dirty the whole time we were there. No big deal, but seeing a disgusting film floating around in it everyday wasn’t pleasant. Outside of the room the carpeting could use a serious cleaning or change it all together. Otherwise, everything else was great. The room was equipped with all the amenities you could need. A solid 7 out of 10 stay for me.
2023년 9월에 7박 숙박함
답변 제공: Sean Parkin 님, 2023년 10월 25일
Thankyou for taking the time to leave a review and we hope you have a wonderful stay and come back soon to stay with us.

8/10 - 좋아요

Mike 님, TUCSON

The room was pretty clean, I had to ask them to vacuum the floor, as it needed it. Kenny (maintenance) came up promptly do that. The AC in room 307 wasn't working, so they moved me to another room. Sean (ad min) approved a late check out for which was prompted by Joyce, she was great. Kenny, Melissa and Joyce were wonderful to me, they are an asset to the company. The wifi for the TV was horrendous and would go down for 10 minutes at a time. Atrium would definitely be losing business because of that. The staff made my stay there very enjoyable, but the company needs to spend some money to make their jobs easier, especially when dealing with people that are upset about TV reception.
2023년 10월에 1박 숙박함
답변 제공: Sean Parkin 님, 2023년 10월 25일
Thank yo Mike for taking the time to leave a review. We are happy to see you had a wonderful time.

6/10 - 괜찮아요

Mike 님, TUCSON

2023년 10월에 4박 숙박함
답변 제공: Sean Parkin 님, 2023년 10월 25일
Thank you Mike for taking the time to leave a review. We hope you had a great time.

10/10 - 훌륭해요

Karter

2023년 10월에 1박 숙박함
답변 제공: Sean Parkin 님, 2023년 11월 1일
Thank you Karter for taking the time to leave a review. We hope you and you family had a great time.

6/10 - 괜찮아요

Michael

2023년 10월에 3박 숙박함
답변 제공: Sean Parkin 님, 2023년 11월 1일
Thank you Michael for taking the time to leave a review. We hope you had a good time.

10/10 - 훌륭해요

CORA

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was wonderful from check in to check out. Will definitely be staying here again
2023년 10월에 3박 숙박함
답변 제공: Sean Parkin 님, 2023년 11월 1일
Thank you Cora we hope you had a wonderful time and will come back soon to visit.

10/10 - 훌륭해요

Mia

2023년 10월에 2박 숙박함

2/10 - 너무 별로예요

Jason

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태
When we checked in, we were given keys to a room that was already occupied which was inconvenient and frustrating for both us and the people in the room we were attempting to get into. We were switched to another room quickly but the new room had cleanliness issues. The toilet was disgusting with urine all over the rim along with a giant pubic hair. It clearly had not been cleaned.
2023년 10월에 1박 숙박함

8/10 - 좋아요

Aleshia

좋아요: 청결 상태, 객실의 편안함
2023년 10월에 3박 숙박함

8/10 - 좋아요

Marilou

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great and first time experience to this hotel.
2023년 10월에 3박 숙박함

8/10 - 좋아요

Katie

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
I had a lovely stay.
2023년 9월에 5박 숙박함

4/10 - 별로예요

Pearl 님, CHARLOTTE

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
They need to upgrade the property and fix the internet and cable connections in the hotel. Their staff should look more professional and be more helpful.
2023년 9월에 3박 숙박함