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우드스프링 스위트 웨이코 - 대학교 근처 여행 후기

2.5 out of 5
우드스프링 스위트 웨이코 - 대학교 근처
705 North I-35, Waco, TX

이용 후기

5.6
평점 10 - 훌륭해요. 467개 이용 후기 중 66개" "
평점 8 - 좋아요. 467개 이용 후기 중 104개" "
평점 6 - 괜찮아요. 467개 이용 후기 중 87개" "
평점 4 - 별로예요. 467개 이용 후기 중 88개" "
평점 2 - 너무 별로예요. 467개 이용 후기 중 122개" "

6.2/10

청결 상태

6.6/10

직원 및 서비스

4.8/10

편의 시설/서비스

5.8/10

숙박 시설 상태 및 시설

5.0/10

친환경

이용 후기

2/10 - 너무 별로예요

Loryanne

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
While the staff was incredibly nice, this place was very unsanitary. It said it was a no-smoking facility and upon entering the elevator there was stale smoke smell everywhere. Upon entering my room I spotted three roaches in three minutes. The floor of the bedroom was clearly unswept and I was not even willing to sit on the bed as it too was clearly filthy. Despite the friendly and helpful staff I would not stay here again. Do yourself a favor and book somewhere else.
2024년 4월에 7박 숙박함

2/10 - 너무 별로예요

Michael

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
First of all, I can't believe that Expedia has this hotel in their system. I want a full refund for this stay!!!!! The front desk was unattended upon check-in; it took over :45minutes to finally check-in even though the desk attendant stopped processing our reservation to help an existing customer with their issue. The room wasn't ready upon arrival; the hotel was overbooked? The room key machine was not working; there was significant wall damage all over the room; the toilet was absolutely gross; there was drywall damage and needed repair. The refrigerator had dents in it; the floor was sticky. There were no curtains, just blinds that did not keep out the "neon light" sign that was blinking/flashing all night long. The bed sheets had "burn holes" in them. The WiFi did not work. Coming back the second evening, the front desk had us listed as a "no show" in the computer but we were able to finally get functioning room keys.
2024년 4월에 2박 숙박함

2/10 - 너무 별로예요

William

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Everesta 님, 2024년 2월 12일
Thank you for taking the time to complete our survey. It looks like things did not go as well as planned for your recent stay. We appreciate your feedback because it helps us to make changes so that your future stay with us will be better.

2/10 - 너무 별로예요

Frank

booked a room and arrived after 8pm and the office was closed so we had to book another hotel elsewhere. Out the money and the stay.
2024년 2월에 1박 숙박함
답변 제공: Everesta 님, 2024년 2월 7일
We are sorry to hear that your recent experience with us did not go as planned. Being made aware of the issue that you had, we will be able to address this with our staff.

4/10 - 별로예요

Elizabeth

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Would not stay again
Stay was horrible.. Arrived at 7pm clerk was not at desk to check me in had to dial a extension number to have her come down. When she did she insisted that I did not have a room booked when my room was paid for weeks in advance. Very unprofessional and never received my deposit back.
2024년 1월에 1박 숙박함
답변 제공: Everesta 님, 2024년 2월 5일
We are sorry to hear that your recent stay with us was not as expected. We appreciate your feedback because it helps us to make things better for all of our guests. Due to there being an internet charge to the room while you were here, the deposit will not be refunded.

6/10 - 괜찮아요

kenneth

2024년 1월에 4박 숙박함
답변 제공: Everesta 님, 2024년 1월 22일
Sorry to hear that things did not go as expected. We appreciate your feedback and hopefully things will be better for your future stay.

10/10 - 훌륭해요

Frank 님, Waco

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay
2023년 12월에 17박 숙박함
답변 제공: Everesta 님, 2024년 1월 22일
Thank you for taking the time to complete our survey. We appreciate your recent stay with us, and we hope to see you again!

2/10 - 너무 별로예요

Tera

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was dirty with no sheets and when I asked for a refund they refused
2023년 12월에 3박 숙박함
답변 제공: Everesta 님, 2023년 12월 19일
Thank you for taking the time to complete our online survey. We appreciate your business and your feedback so that your future stay is better!

4/10 - 별로예요

Alejandro

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Everesta 님, 2023년 12월 8일
Thank you for taking the time to complete our online survey. We appreciate the feedback so that your future experience is better each time.

10/10 - 훌륭해요

Chanell

2023년 11월에 2박 숙박함
답변 제공: Everesta 님, 2023년 12월 19일
Thank you for taking the time to complete our online survey. We appreciate your business and hope to see you again soon!

2/10 - 너무 별로예요

Wendy

아이를 동반한 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I not recommend Is very dirty
2023년 11월에 1박 숙박함
답변 제공: Everesta 님, 2023년 12월 4일
We are sorry that things did not go as expected with your recent stay. Thank you for letting us know. We use these reviews to make corrections, so that your future stay will be better.

4/10 - 별로예요

Josh

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 7박 숙박함
답변 제공: Everesta 님, 2023년 12월 19일
Thank you for taking the time to complete our online survey. We appreciate your business and the feedback so that we can make you future stay better!

8/10 - 좋아요

Sharon

출장 여행
It had a mildew smell
2023년 11월에 1박 숙박함
답변 제공: Everesta 님, 2023년 11월 22일
Thank you for taking the time to complete our online survey. We appreciate the feedback so that we can continue to improve our services.

10/10 - 훌륭해요

Lakesha

2023년 11월에 1박 숙박함
답변 제공: Everesta 님, 2023년 12월 19일
Thank you for taking the time to complete our online survey. We hope to see you again soon!

10/10 - 훌륭해요

Nuruddin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was good location and convenient, amenities were good, perfect for road trip.
2023년 8월에 1박 숙박함
답변 제공: Everesta 님, 2023년 11월 5일
Thank you for taking the time to complete our online survey. We appreciate the positive feedback and hope to see you again!

2/10 - 너무 별로예요

Dyna

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Roaches infested
2023년 10월에 4박 숙박함
답변 제공: Everesta 님, 2023년 10월 23일
Looks like things did not go as well as expected with your recent stay. Thank you for taking the time to complete our survey. We will be taking care of the issues that you addressed.

2/10 - 너무 별로예요

Nathan

출장 여행
별로예요: 숙박 시설 상태 및 시설
I killed 3 cockroaches, staff didnt seemed surprised. They offered me a different room it was just as dirty and wore out. They did clean my room for me the fallowing day. The bugs kept comming in though.
2023년 10월에 7박 숙박함
답변 제공: Everesta 님, 2023년 10월 23일
Looks like things did not go as well as expected with your recent stay. Thank you for taking the time to complete our survey. We will be taking care of the issues that you addressed.

10/10 - 훌륭해요

Teresa

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Easy ck in…needs ice machine on premises
2023년 10월에 1박 숙박함
답변 제공: Everesta 님, 2023년 10월 23일
Thank you for taking the time to complete our online survey after your recent stay.

6/10 - 괜찮아요

Adan

출장 여행
좋아요: 청결 상태
2023년 10월에 4박 숙박함
답변 제공: Everesta 님, 2023년 10월 23일
Thank you for taking the time to complete our online survey after your recent stay.

6/10 - 괜찮아요

Barbara

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel has roaches really bad at least on the third floor really bad,they were in the bathroom and bedroom, I was killing roaches alnight
2023년 10월에 2박 숙박함
답변 제공: Everesta 님, 2023년 10월 23일
Looks like things did not go as well as expected with your recent stay. Thank you for taking the time to complete our survey. We will be taking care of the issues that you addressed.

10/10 - 훌륭해요

Pete

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Everesta 님, 2023년 10월 18일
Thank you for taking the time to complete our online survey. We appreciate the feedback.

4/10 - 별로예요

Micaela

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The clerk was super friendly and helpful during check in. No frills for sure. Limited necessary amenities. Two bath towels, 1 bath mat, no wash rags, no coffee pot. Kitchenette seemed cleaned, even though roaches were present. Clipped fingernails discovered on the poorly dressed bed. TV had plasma damage. Showered with high pressure hot water.
2023년 10월에 1박 숙박함
답변 제공: Everesta 님, 2023년 10월 18일
Thank you for taking the time to complete our online survey. We are appreciative of the feedback so that we know how to grow with our staff.

2/10 - 너무 별로예요

Savanna

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
As soon as we got into the room and flicked the lights on we saw roaches. It was not worth what we spent, we would have been better off at a Motel 6.
2023년 10월에 2박 숙박함
답변 제공: Everesta 님, 2023년 10월 16일
We're sorry to hear about your experience. We will work to make corrections.

10/10 - 훌륭해요

Erika

2023년 10월에 1박 숙박함
답변 제공: Everesta 님, 2023년 11월 2일
Thank you so much for taking the time to complete our online survey. We appreciate you time and glad that you enjoyed your recent stay with us. We hope to see you again soon!

2/10 - 너무 별로예요

Ammy

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함
답변 제공: Everesta 님, 2023년 10월 10일
We are sorry that not everything went well with your recent stay. We appreciate your feedback because it lets us know where our shortcomings are.

2/10 - 너무 별로예요

Gabriela 님, Grapevine

연인과의 여행, 출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There’s no staff after 10 we went for Dinner after we came back our key didn’t worked any more and nobody was able to help Us getting in our room so we had to sleep in the truck
2023년 9월에 1박 숙박함
답변 제공: Everesta 님, 2023년 10월 3일
We are sorry to hear about your recent experience. We appreciate the feedback because it lets us know where our shortcomings are.

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
2023년 9월에 3박 숙박함
답변 제공: Everesta 님, 2023년 9월 30일
Thank you for taking the time to complete our survey. We appreciate the feedback because it helps us to know where out weak spots are.

8/10 - 좋아요

Claude

2023년 9월에 2박 숙박함
답변 제공: Everesta 님, 2023년 10월 18일
Thank you for taking the time to complete our online survey. We appreciate the feedback

4/10 - 별로예요

Carla

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Poor condition
Puddles of water in floor and short staffed. Took front desk a long time to change my room and there was a puddle of water under a/c unit in the second room also.
2023년 9월에 3박 숙박함
답변 제공: Everesta 님, 2023년 9월 25일
Sorry that things did not go as well as expected for your stay. Thank you for taking the time to complete our survey.

2/10 - 너무 별로예요

Khyla

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
AVOID!
This is complete false advertisement! The rooms are DISGUSTING and nothing how they are advertised. The sheets were dirty, the bathroom was dirty and there were crawling bugs all on the floor. The front desk staff was extremely nice, I’ll give it that. She admitted that this property only has one housekeeper for a place that has four floors of rooms. Unacceptable. I knew the reviews were so so, but this property should not exist on Hotels.com.
2023년 9월에 1박 숙박함
답변 제공: Everesta 님, 2023년 9월 21일
We are sorry for the experience that you had. We appreciate your feedback to make things better.

6/10 - 괜찮아요

Edward's

좋아요: 청결 상태, 직원 및 서비스
I like the location close to Baylor and interstate.
2023년 9월에 1박 숙박함
답변 제공: Everesta 님, 2023년 9월 21일
Thank you for taking time to complete our online survey. We appreciate your feedback.

4/10 - 별로예요

Adam

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 9월에 4박 숙박함
답변 제공: Everesta 님, 2023년 9월 13일
We are sorry that your stay did not go as planned. We appreciate your feedback.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 객실의 편안함
Last night there, fire alarms went off every 30 minutes starting at 11pm still going off at 6am next day. People outside fighting in the middle of the night
2023년 9월에 4박 숙박함
답변 제공: Everesta 님, 2023년 9월 7일
We're sorry you were unhappy. We appreciate your feedback.

8/10 - 좋아요

Paula

좋아요: 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함
답변 제공: Everesta 님, 2023년 9월 7일
Thank you for taking the time to complete our survey. We appreciate your feedback because it helps us to make changes.

2/10 - 너무 별로예요

James

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is not a place a person can stay when they need a night's sleep while traveling. The room smells terrible, and security alarms go off throughput the night. Sleep is not possible in this environment. When i went to check out @ 630am, there was an intense domestic disturbance blocking the exit. I felt unsafe the whole time. No rest.
2023년 9월에 1박 숙박함
답변 제공: Everesta 님, 2023년 9월 5일
We apologize that your experience at our hotel was not good. We appreciate your feedback, because it allows us to make changes so that all future guests can have a good experience.

6/10 - 괜찮아요

Olivia

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Not the best…
When we first walked in, I smelled straight dog pee. The microwave had a lot of food spilled on the microwave plate (so was not cleaned at all), there was hair on the bathroom sink and toilet, and the fridge handle had a Cheetos fingerprint on it. Also, the shower barely drained. We stayed one night so we didn’t make any complaints. Just that there was a hole already in the wall… The bed was alright.. I had to use my own because the one provided had a stain. But the AC was cold which was great!
2023년 8월에 1박 숙박함
답변 제공: Everesta 님, 2023년 8월 28일
Sorry to hear that we did not meet your expectations. We appreciate your feedback so that we can make improvements with our cleaning methods so that everyone's experience is better.

6/10 - 괜찮아요

David

가족 여행
Family gathering
Property looked nice from the outside, however, the inside needed updating, also there were stains on the sheets. I had 2 rooms, and my daughter complained her bed was broken. I highly suggest someone tour the facility and upgrade each room.
2023년 8월에 1박 숙박함
답변 제공: Everesta 님, 2023년 8월 23일
We are sorry that you were not satisfied with your recent stay. We appreciate you letting us know your experience so that we can make changes.

2/10 - 너무 별로예요

Michael

Stay away
Horrible place. Front desk is locked up and closed most of the time. Place is in disrepair. Not even a coffee maker in room. Very dirty. Dead crickets all over.
2023년 8월에 5박 숙박함
답변 제공: Everesta 님, 2023년 8월 21일
Sorry to hear about your recent stay. We appreciate your feedback. We use this information to make changes.

2/10 - 너무 별로예요

Mohammad

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
We could not find a available rooms so we had to check out without stay for 2 rooms
Beds not prepared
Room lights covered with clothes
Beds not ready
Unprepared room
2023년 8월에 1박 숙박함
답변 제공: Everesta 님, 2023년 8월 31일
We are sorry for the experience that you had at our hotel. Thank you for submitting the photos. We will use this for training purposes with our staff so that this does not happen again in the future.

2/10 - 너무 별로예요

M-Isabel

단체 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place is a mess. Don’t waste your time. Hotel room is not clean. Run down on the inside. Rooms are dirty. Go elsewhere. You can find a better deal and a much cleaner room elsewhere.
2023년 7월에 3박 숙박함
답변 제공: Everesta 님, 2023년 8월 7일
Thank you for taking the time to complete our online survey from your recent stay. We appreciate your feedback as it will help us to address the problems that you noticed.

2/10 - 너무 별로예요

Gabriela

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They gave my room to someone els after they pre authorize my card and still haven’t got my refund back.
2023년 6월에 5박 숙박함
답변 제공: Everesta 님, 2023년 7월 12일
We apologize for the inconvenience that happened the night of your reservation. We appreciate your feedback, so that we can make things better for your future stays.

2/10 - 너무 별로예요

Dianna

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 2박 숙박함
답변 제공: Everesta 님, 2023년 7월 7일
Thank you for taking the time to complete our survey. We are sorry to hear that your stay was not more enjoyable. The feedback that you mentioned, helps us to make changes, so that your future stay will be a more enjoyable experience.

6/10 - 괜찮아요

Karen

단체 여행
좋아요: 직원 및 서비스
Needs updated restrooms
2023년 7월에 1박 숙박함
답변 제공: Everesta 님, 2023년 7월 12일
Thank you for taking the time to complete our online survey. The information you provide helps us to make changes, for your future stays.

4/10 - 별로예요

Dianna

2023년 6월에 1박 숙박함
답변 제공: Everesta 님, 2023년 6월 30일
Thank you for taking the time to complete the survey. We appreciate your feedback. This helps us to improve our service for your future stay!

2/10 - 너무 별로예요

Kit

좋아요: 직원 및 서비스
별로예요: 청결 상태
2023년 6월에 1박 숙박함
답변 제공: Everesta 님, 2023년 6월 21일
Thank you for taking the time to complete our survey. We appreciate your feedback. We use this information to make changes, so that your stay in the future is better as well as for other guests. Thank you!

4/10 - 별로예요

Lonna

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함
답변 제공: Everesta 님, 2023년 5월 29일
Thank you for taking the time to complete our survey. We appreciate your feedback, because it helps us to better the service that we provide to our guests.

4/10 - 별로예요

Amber

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 5월에 3박 숙박함
답변 제공: Everesta 님, 2023년 5월 17일
Thank you for taking the time to complete the survey from your recent stay with us. Your feedback helps us to make changes so that your stay in the future is a better experience!

10/10 - 훌륭해요

Marcia

아이를 동반한 가족 여행
좋아요: 청결 상태
Staff that checked me in was very nice and good at her job!!!
2023년 5월에 1박 숙박함
답변 제공: Everesta 님, 2023년 5월 7일
Thank you for taking the time to complete our survey. We appreciate the feedback that you shared, about your recent experience! We will continue to improve our service so that everyone who stays with us, will have the same experience as you!

2/10 - 너무 별로예요

Youssef

단체 여행, 출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
There was too many roaches so we went to a nearby competitor
2023년 3월에 5박 숙박함
답변 제공: Everesta 님, 2023년 3월 27일
Thank you for taking the time to complete the survey. We apologize for not meeting your expectations. We will use this information to make changes so that every one's experience is better in the future!

2/10 - 너무 별로예요

marcella

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Rooms stink an had bugs everywhere
2023년 2월에 1박 숙박함
답변 제공: Everesta 님, 2023년 2월 27일
Thank you for taking the time to complete the survey. We use all feedback to help better our hotel for all guest experiences to be better!