Find hotels in Wailua House Lots, Kapaa

"There were many fees that were not disclosed. For example there is a parking fee for every night you stay that is not mentioned until you reach for check in. There is also a “resort” fee that was not disclosed even though it is a hotel. So there’s an extra charge that you will have to spend outside of your package booking. Just be aware the parking fee is for every night and the “resort” fee is for each night spent at the hotel. The concierge charged extra for activities, but if you would book on your own it was nearly a hundred dollars cheaper. The room key disables the day of checkout and before checkout time, so once you leave your room you will have to ask for a new key to access inside. If you book the breakfast package be aware that they will make you pay ANOTHER fee for THEIR breakfast package. "

"Clean spacious room amazing pools clean holoholo grill was delicious"

"Overall we had a good experience. the breakfast was nice, and the staff were very helpful. They had towels, boogie boards and snorkeling equipment for free use. housekeeping was hit or miss."

"Not for older folks! Very high tech!"

"Simple and great customer services"

"The only positive part of this hotel was the staff. Every employee was extremely kind, professional, and attentive throughout our stay. Unfortunately, the hotel itself was a huge disappointment. The property was under heavy construction, but this was never properly communicated before booking. Entire areas were being remodeled, including the lobby, hallways, and the floor above our room. The building layout became a complete maze due to temporary detours, and even other guests were constantly confused trying to find their rooms. Although our room was clean, the condition of the property was shocking for the price being charged. The furniture was outdated and damaged, lamps were heavily rusted, the safe did not work upon arrival, one elevator was out of service our entire 6-night stay, and the other leaked water from the ceiling whenever it rained. There were also industrial dehumidifier machines left in the hallway outside our room the entire time. What bothered us most was seeing renovated rooms nearby while guests were still being placed in clearly deteriorated rooms during active construction. If the hotel is still undergoing major renovations, guests should be informed before booking and allowed to decide if they are comfortable staying there. Another misleading aspect was the “beachfront” advertising. The beach behind the hotel is not swimmable due to extremely rough waves, rocks, and dangerous conditions, something that is never clearly explained in the hotel photos"

"I loved everything about the Makai Club Resort!! The layout, the completely stocked kitchen, the comfortable bed… The pool area was great… it made it hard to want to leave the resort, but as tourists it was a great place to return to at the end of the day and make our own dinner & go sit in the sauna. I recommend staying there most definitely!"

"Such a nice beautiful hotel with an amazing view"

"Rented the “renovated” king ocean view room. There was nothing renovated about it. Old, stained, furniture. Black mold. Everything is an extra on this resort, everything. Staff was very nice. His was my first experience at Sheraton. It will probably be the last. Love Kauai and the people, best island in the chain! We come here often."