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Rating 10 - Excellent. 585 out of 1005 reviews" "
10 - Excellent
585
Rating 8 - Good. 226 out of 1005 reviews" "
8 - Good
226
Rating 6 - Okay. 110 out of 1005 reviews" "
6 - Okay
110
Rating 4 - Poor. 45 out of 1005 reviews" "
4 - Poor
45
Rating 2 - Terrible. 39 out of 1005 reviews" "
2 - Terrible
39
9.0/10
Cleanliness
9.2/10
Staff & service
8.0/10
Amenities
9.0/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
2/10 Terrible
Enchanta, Richmond
May 26, 2024
Arrived at 8pm and the beds were not made. We left allowed them to clean the rooms and came back they had given the same room to another family and this family had put soda all in the bed and open water and poured it on the floor.
Enchanta
Stayed 1 night in May 2024
10/10 Excellent
Angela
Traveled with family and small children, Traveled with family
May 24, 2024
Liked: Cleanliness, staff & service, amenities
The elevator was broken and I had to walk up flights of stairs to the next level. The whole time. Ppl have luggage, children, strollers etc. Ti lug up those stairs. I was not happy about it.
Very nice hotel but the only thing I would recommend is that Security patrol the hallways at night. This particular night there was some juveniles hanging around the elevator awaiting for someone to get on so they could go up onto the floor. I did mention it to the Hotel Staff at checkout.
Didn't get the room I wanted. Ordered room service from the restaurant, it didn't come. Hotel room not really equipped with much. A little disappointing.
Hotel was very clean spacious beds comfortable check in very easy great service. The only down side was I wanted adjoining rooms but was disappointed about not getting them.
Nice view, nice looking room. One table was broke and dirty sofa.
Soap dispenser in bathroom was not full of body soap. Had to use my own soap. For the price very disappointing..
This was my first time ever staying at this property but not in this area. my check in was easy and allotted me a let check out. The room was clean and spacious> the bed and linens were amazing. I especially enjoyed and appreciated the black out curtains. I would definitely stay here again. Traveling on business so it works
We stayed here the night of our wedding and it was perfect. The room is nice and cozy. We were able to go to the Harbor where we ha our first date! The concierges are friendly and very helpful. I would stay here again.