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호텔 실버 스프링 여행 후기

3.5 out of 5
호텔 실버 스프링
8727 Colesville Rd, Silver Spring, MD

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 1020개 이용 후기 중 332개" "
평점 8 - 좋아요. 1020개 이용 후기 중 231개" "
평점 6 - 괜찮아요. 1020개 이용 후기 중 181개" "
평점 4 - 별로예요. 1020개 이용 후기 중 126개" "
평점 2 - 너무 별로예요. 1020개 이용 후기 중 150개" "

7.4/10

청결 상태

7.6/10

직원 및 서비스

6.6/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

6/10 - 괜찮아요

Clarice

가족 여행
별로예요: 편의 시설/서비스
Should let people know pool ia under renovation on their website. They hold $100 for incidentials but have no mini bar, why Is it $100 and not $50 like all other hotels? Frauds
2024년 5월에 1박 숙박함

2/10 - 너무 별로예요

Joao

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
What to say about this hotel? In your web saying the breakfast included but is not. Hotel Hallways carpet is old and dirty, small room and tiny bathroom with old tub falling apart. Hallways smells marijuana ( I hate that smell). Oh and they charge $30.00 for daily valet. I’m very disappointed and never rent a room in this hotel again.
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

solaf

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 5월에 2박 숙박함

2/10 - 너무 별로예요

Celina 님, Bay Shore

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel had a weird smell from the moment you walk in and in your room. The rooms are dirty and the bathroom was disgusting had black and red things all over the walls. Happy we only stayed there one day. I wouldn’t recommend this place to anyone. And my in laws room AC did not work, the manger was not welcoming at all.
2024년 5월에 1박 숙박함

4/10 - 별로예요

abiyu

단체 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
I am disappointed by my stay in this hotel. I forgot my suit (coat and pant) with a tie, because I was on a rush. I called to check if they have it in lost and found. They said no!! I was disappointed. Though it is my fault to forget it, I was expecting to recover it. But, I lost it!!
2024년 5월에 1박 숙박함

2/10 - 너무 별로예요

Marcos

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함

8/10 - 좋아요

Renee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a great location to get to the concert at The Filmore which was across the street. I didn’t know that I had to pay $30 a day to park in the parking garage and there was only one attendant. But they moved very quickly. It’s an older hotel, so some things had to be forgiven like the lack of outlets but that is a simple solution just change the lamps to the ones with the charging plugs. Overall, it was a great stay and if I need to be in that area again, I would stay there.
2024년 5월에 3박 숙박함

10/10 - 훌륭해요

Keiver miguel

Good
2024년 5월에 1박 숙박함

4/10 - 별로예요

Danielle

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 5월에 1박 숙박함

6/10 - 괜찮아요

Happy

별로예요: 직원 및 서비스
Properly is good but break fast not include and thay said if you need breakfast you have to pay 18 dollars plus tax
2024년 5월에 2박 숙박함

6/10 - 괜찮아요

Happy

좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Property is good
2024년 5월에 1박 숙박함

8/10 - 좋아요

Sarah Jane

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Fabulous water pressure
2024년 5월에 3박 숙박함

10/10 - 훌륭해요

Kusum

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Always love this place ❤️
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Jonathan 님, Guayaquil

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 5월에 1박 숙박함

2/10 - 너무 별로예요

Ross

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Most deplorable condition, terribly worn down and very grimy, visible dirt all over, smells, two paper thin towels on a run down bathroom, spots, stains, holes in carpets everywhere. Third world country conditions. A most deplorable hotel.
2024년 5월에 1박 숙박함

6/10 - 괜찮아요

Nirjhar

단체 여행
Very average.
2024년 5월에 2박 숙박함

8/10 - 좋아요

Camille

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Heather

좋아요: 청결 상태
2024년 5월에 1박 숙박함

6/10 - 괜찮아요

CARLOS FELIPE LASCURAIN

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Le falta mucho mantenimiento al hotel pero esta cómodo y cerca del metro
2024년 5월에 3박 숙박함

8/10 - 좋아요

Michael 님, St. Helens

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked the stay. The room was very nice. Our room was under the gym. Could hear people throwing weights around a lot. Wouldn’t recommend the restaurant. Only one person there hanging out at the bar. After a 10 minute weight we got our own menus. The man said no habla and kept doing nothing. Left for Outback nearby.
2024년 5월에 4박 숙박함

4/10 - 별로예요

Thomas

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
1. Room phone did not work. No dial tone. 2. Room HVAC did not work properly. We arrived on a cold day. The HVAC produced only cold air. A maintenance employee was summoned and turned on warm air. Subsequent days were warmer/hot. The HVAC continued to only produce warm air, would not cool. Apparently, the unit could not balance between hot and cool as temps changed. 3. Requested housekeeping for the room. Received only new towels deposited on the bed. Trash not emptied, in room coffee maker supplies not replenished, clean glasses not provided. The next day, specifically requested the trash be emptied and coffee maker supplies replenished. Only the trash was emptied. Coffee supplies not provided. Very poor service. Very poor experience at this hotel. The only positive was the bed was comfortable.
2024년 5월에 3박 숙박함

10/10 - 훌륭해요

Judith

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was good . Except valet parking seems a bit expensive.
2024년 5월에 1박 숙박함

6/10 - 괜찮아요

Christopher

단체 여행, 연인과의 여행
별로예요: 편의 시설/서비스
I had to wait for my room, that I’d paid for in advance, days ago. Check-in time was supposed to be 3:00p.m. , put had to wait in the lobby for over an hour to get my room. Nor did I receive any type of reimbursement whatsoever. And, I still haven’t received my incidental deposit of $100.
2024년 5월에 1박 숙박함

2/10 - 너무 별로예요

Kyle

I arrived within the checkin time on the reservation and my room had been given away, leaving me with no place to stay
2024년 5월에 1박 숙박함

8/10 - 좋아요

Amy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함

2/10 - 너무 별로예요

Andrea

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The stairwells were lock no way to get out. The room didn't have a phone to call. Weirdo's was wandering through the halls late hours. Breakfast option was sad. The key cards were not working, end up switching hotels the next day
2024년 5월에 1박 숙박함

6/10 - 괜찮아요

Sherri

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The staff was phenomenal. The customer service was a ten. Everyone was polite, accommodating and patient. They went over and beyond to make sure that I was satisfied with my stay. With all of that being said, I would highly recommend renovations for the property. The air conditioner, phones and plumbing did not work in three different rooms that I stayed in. Also it is very unappealing to see rust where you place your face towel.
2024년 5월에 1박 숙박함

6/10 - 괜찮아요

Maria

연인과의 여행, 출장 여행
별로예요: 숙박 시설 상태 및 시설
Old building not taking good care
2024년 5월에 1박 숙박함

6/10 - 괜찮아요

L Todd

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
HVAC didn't work for majority of our weekend stay - woke up warm / hot 2 of 3 days we stayed. Tub didn't drain first day, but staff took care of issue after they were notified 2 times. We asked for a room cleaning after 2nd day, but it didn't happen. Won't stay there again.
2024년 5월에 3박 숙박함

4/10 - 별로예요

Megan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 4박 숙박함

8/10 - 좋아요

Leandro

2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was friendly and helpful and the area around the Hotel was nice and safe.
2024년 5월에 3박 숙박함

10/10 - 훌륭해요

Greg

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함

4/10 - 별로예요

Katherine

별로예요: 청결 상태, 숙박 시설 상태 및 시설
The accessible lift is broken and so is the accessible door buttons.
2024년 5월에 1박 숙박함

2/10 - 너무 별로예요

Brian

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel needs a lot of updated work or hotel room had peeling paint in the bathroom two towels one washcloth and one hand towel two stand on the carpet one for the whole room
2024년 5월에 1박 숙박함

2/10 - 너무 별로예요

Margot

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I didn’t even stay there. I got there to check in- there was no elevator from the garage to the lobby. The stairwell was creepy and there were puddles of god knows what in the corners. the lobby ceiling was peeling and in various states of disrepair. But I was determined to give them the benefit of the doubt. I got to my room, opened the door to an overwhelming smell of cigarettes. I turned around and walked out. I got a room at the Double tree around the corner. As a single female traveling alone, I did not feel safe staying at the Hotel silver spring. I messaged the hotel requesting a refund and no one responded. Worst hotel ever.
2024년 5월에 4박 숙박함

4/10 - 별로예요

Christina

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
What really disappointed me was the customer service. The service was mediocre and not very approachable nor friendly. When attempting to check out, the night counterman did not greet me and stated that he could not check me out because he did not complete the daily audit. He just said "leave the room keys, and the deposit will be returned", and did not even say "Thank you for staying". Completely disappointed and I would not recommend to anyone.
2024년 5월에 2박 숙박함

6/10 - 괜찮아요

Katherine 님, Albertson

아이를 동반한 가족 여행
별로예요: 숙박 시설 상태 및 시설
I didn’t like the fact that the room was very hot. The air conditioner only blew at high fan.
2024년 5월에 1박 숙박함

6/10 - 괜찮아요

Marjorie

연인과의 여행
Teeny postage size bathroom—difficult to maneuver in it. Husband handicapped.
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Lauren

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Addriene

2024년 4월에 2박 숙박함

2/10 - 너무 별로예요

April

2024년 4월에 1박 숙박함
답변 제공: Leopoldine 님, 2024년 5월 2일
Dear April,We're sorry to see your low rating, although we understand you didn't provide any specific comments. Your satisfaction is important to us, and we'd appreciate the opportunity to address any concerns you may have had during your stay. Please feel free to reach out to us directly so we can better understand how to improve our services for you and our future guests.

4/10 - 별로예요

Mina

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
My room was filthy. Wallpaper was peeling off the walls, crumbs on the floor and on top of the table. Hair in the bathtub, fast food garbage under the bed, drawers on dresser were broken. Lobby ceiling was badly damaged and in need of repair I used to stay here when it was the Hilton hotel. It was nice then. I complained to the front desk
2024년 4월에 1박 숙박함
답변 제공: Leopoldine 님, 2024년 4월 29일
Dear Mina, We apologize for the conditions you encountered during your stay. We are addressing the cleanliness and maintenance issues immediately. Your feedback helps us improve. Additionally, we'll be implementing a thorough inspection process to ensure such issues don't occur again. Your comfort is our priority, and we look forward to welcoming you back to a much-improved experience.

6/10 - 괜찮아요

Mei

좋아요: 직원 및 서비스
2024년 4월에 5박 숙박함
답변 제공: Leopoldine 님, 2024년 4월 29일
Dear Mei,Thank you for choosing to stay with us and for your rating. While we're pleased you had an overall satisfactory experience, we're always striving to make improvements. Your feedback is invaluable in helping us achieve this goal. Is there anything specific we could do better to enhance your experience? We hope to have the opportunity to exceed your expectations on your next visit.

4/10 - 별로예요

Nickolas

출장 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was extremely outdated and pictures posted online were very deceiving. Nothing in the room worked properly and it was extremely noisy.
2024년 4월에 2박 숙박함
답변 제공: Leopoldine 님, 2024년 4월 29일
Dear Nickolas,Thank you for sharing your experience with us. We apologize for any inconvenience caused by the outdated facilities and the discrepancy between our online images and reality. We take your feedback seriously and will work on updating our amenities and providing accurate representations. Additionally, we will address the issues you mentioned to ensure a more comfortable and quiet stay for our guests in the future. If you have any further concerns or suggestions, please feel free to reach out.

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
An overall nice place !!!
2024년 4월에 3박 숙박함
답변 제공: Leopoldine 님, 2024년 4월 29일
Dear David,Thank you for choosing to stay with us and for your positive rating. We're delighted to hear that you found our hotel to be a nice place overall. If there's anything specific you enjoyed or any areas where we can further enhance your experience, please don't hesitate to let us know. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

James

8/10 - 좋아요

Jeffrey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
3 to 4 stars
2024년 4월에 1박 숙박함
답변 제공: Leopoldine 님, 2024년 4월 29일
Dear Jeffrey,Thank you for your recent stay and for your positive rating. We appreciate your feedback and hope you had an enjoyable experience. Should you have any suggestions or special requests for your next visit, please feel free to share them with us. We look forward to welcoming you back soon.

10/10 - 훌륭해요

Sreesaila 님, Cupertino

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great value
2024년 4월에 2박 숙박함
답변 제공: Leopoldine 님, 2024년 4월 29일
Dear Sreesaila,Thank you for choosing to stay with us and for your fantastic review! We're delighted to hear that you found our hotel to be a great value. Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay.

2/10 - 너무 별로예요

Lonzell

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Dirty room and sheets I was in there for 2/3 hours and left waste of $138
2024년 4월에 1박 숙박함
답변 제공: Leopoldine 님, 2024년 4월 29일
Dear Lonzell,We apologize for the unsatisfactory experience you had during your recent stay with us. It's disheartening to hear that the cleanliness of your room and sheets did not meet our standards. We take your feedback seriously and will address the issues you mentioned to ensure a better experience for our guests in the future. If there's anything we can do to make this right for you, please don't hesitate to reach out.