웨스턴 서버브스, 일리노이의 스키 호텔

“This inn was amazing! Super friendly staff, always being cleaned, breakfast and coffee constantly restocked and cleaned up. When I come back to Illinois this will be the place that we stay for sure.”

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“Horrible place to stay. There was absolutely no customer service, and the staff were unhelpful when we needed assistance. The room had roaches everywhere, making the stay completely unacceptable and unsanitary. The toilet was stained, the toilet paper holder was broken, and the towels were stained as well. The overall condition of the room was disgusting and clearly not properly maintained. We left about 30 minutes after arriving because there was no way we could stay in those conditions. When...

“Room was not clean. There was food on the floor when we arrived. There was water on the floor from under the dishwasher. Not sure if it was leaking as we did not use it.”

“The bed was terrible, the mattress was encased in thick plastic and with just a sheet over to cover it it was hot and sticky. The 3 pillows were flat as a pancake. The carpeting in the room was stained badly in multiple places. I didn't expect a 4 star experience but a little bit of carpet cleaner isn't too much to ask. The "breakfast" was tiny muffins, granola bars and oatmeal packets, underwhelming.”