도우너스 그루브, 시카고의 웨딩 호텔

"I don’t want to waste too much energy complaining, but this was too basic and unacceptable to ignore. The weather was cold, so I tried to use the heating in the room, but it was not working. I was told it would take about 30 minutes to fix. However, the room stayed cold all day, and even by check-out the next day, it had still not been fixed. Honestly, I don’t think it was because it could not be fixed. It felt like nobody actually came to the room or took the issue seriously. The only real advantage of Hilton Chicago O’Hare is that it is the only hotel inside the airport. But this “only hotel” position seems to have created a very poor service attitude. Until check-out, nobody apologized, showed concern, or even said a simple sorry. I have known Hilton as a respected hotel brand, so this experience was very disappointing. Next time, I would rather recommend staying at another well-known hotel near the airport, even if it takes 5 more minutes, if they have better service and a better attitude. Also, I was told the shuttle bus runs only once every two hours. We had four suitcases. Is it really reasonable to tell guests to wait two hours or just take a taxi? Privilege should create better service, not arrogance. I hope Hilton management seriously reviews this."

"It's near by airport so it's good to take a rest for a short trip and also they have shuttle service. The room condition was good except A/C which was out of service, so I should request extra heater."

"안전하고 공항까지 접근도가 쉬웠어요"