숙박 시설 정면 - 저녁/밤
예약 가능 여부 확인

맥도널드 힐 밸리 호텔, 골프 앤드 스파 여행 후기

4 out of 5
맥도널드 힐 밸리 호텔, 골프 앤드 스파
Tarporley Road, Whitchurch, England

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 491개 이용 후기 중 174개" "
평점 8 - 좋아요. 491개 이용 후기 중 165개" "
평점 6 - 괜찮아요. 491개 이용 후기 중 85개" "
평점 4 - 별로예요. 491개 이용 후기 중 45개" "
평점 2 - 너무 별로예요. 491개 이용 후기 중 22개" "

8.4/10

청결 상태

8.2/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

4/10 - 별로예요

Jeff

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
The shower was disgusting. They clearly do not stand inside the shower when they clean it. If they did, they would see the disgusting stains on the inside of the cubicle. Room 208.
2024년 4월에 1박 숙박함

4/10 - 별로예요

Harriet

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Considering the price and star rating of this hotel it was a huge let down. The rooms are very tired and have very poor amenities. The is only one plug socket available to use for the whole room. This is located by the desk / mirror. No usb or plug sockets next to the bed at all. The lamps are wired into the wall so you even unplug a lamp to use the plug socket. The room felt dirty. There were dirty handprints in the walls. Not enough towels etc etc. very basic to say the least. The breakfast was also of a poor standard. We paid to have breakfast included in the room rate however didn’t bother going after the first morning as its was so rubbish. The selection was 2 star at best. I overheard that they charge £18 per person for this awful selection of breakfast. Drinks very expensive too. Overall a massive let down and definitely will not return or recommend to anyone else.
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was pleasant and the rooms were spacious, clean & comfortable. The food was of a high standard and we would recommend it to others.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Ashley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Richard

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
The reception team were good but the room had not been cleaned properly. We found old socks, a tooth plaque removal device and the tea and coffee facilities had not been renewed.
2024년 4월에 1박 숙박함

4/10 - 별로예요

Catherine

연인과의 여행
좋아요: 직원 및 서비스
While the staff, food, and the facilities were good, the sleeping experience left much to be desired and did not live up to expectations. Arguably the most important aspect of any stay. The mattress was very hard, and lumpy, springs were loud when rolling over. Did not sleep the whole night through and woke up several times due to how awful the mattress was. The shower did not warm up and was cold. Greater attention to details such as small amount of mould in the bathroom, squeaky wardrobe doors, chipped paint on common area doors, shampoo in the hand soap dispenser, no teaspoons in room, heafty room service charge, dated/dirty looking carpets, condensation in the walkway window between the panes of glass, as well as fixing the above mentioned issues could turn this establishment into a luxury experience like I imagine it was in the early 2000s. It was such a shame as we were really looking forward to relaxing away from home for a few nights and in the end couldn't wait to get back.

10/10 - 훌륭해요

Dawn

2024년 2월에 1박 숙박함
답변 제공: Kind regards, Richard Marsh, Resort General Mana 님, 2024년 2월 27일
Thank you for your comments. We are glad you enjoyed your stay and hope to welcome you back soon.

4/10 - 별로예요

Aaron

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Kind regards, Richard Marsh, Resort General Mana 님, 2024년 2월 27일
Thank you for your comments. We are glad you enjoyed your stay and hope to welcome you back soon.

10/10 - 훌륭해요

Ash

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 2박 숙박함
답변 제공: Kind regards, Richard Marsh, Resort General Mana 님, 2024년 2월 27일
Thank you for your comments. We are glad you enjoyed your stay and hope to welcome you back soon.

8/10 - 좋아요

Melanie

2023년 12월에 1박 숙박함
답변 제공: Kind regards, Richard Marsh, Resort General Mana 님, 2024년 2월 27일
Thank you for your comments. We are glad you enjoyed your stay and hope to welcome you back soon.

10/10 - 훌륭해요

Sharon

2023년 12월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Business Trip
A tired hotel in need of an update. Cold evening and the air conditioning had failed so temporary heaters around the place to take the chill off. Room however the polar opposite. Restaurant food nice, but pricey for the surroundings. Number of gaps on the menu for sold out items, staff apologetic and helpful with suggestions on alternatives. Polite and helpful staff let down by an old venue.
2023년 12월에 1박 숙박함

8/10 - 좋아요

Jim

2023년 12월에 2박 숙박함

2/10 - 너무 별로예요

Matthew

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Brian

2023년 11월에 1박 숙박함

8/10 - 좋아요

Carole

2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Mr Paul

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Andrew

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Cracking place to stay
I’ve stayed here a few times and I have yet to have a bad experience. Good service great comfort and a very quiet location
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Overpriced and understaffed
For a supposedly luxury hotel and spa, the service left something to be desired. For example the hotel receptionist said she was not able to find a cab to get us into the town nearby. So I made a phone call myself and found one immediately. Since the hotel is in the country I was surprised that they didn't have a shuttle. Breakfast service was also slow and the food wasn't good value for money. Overall, comfy beds, but it felt as though the hotel was understaffed. At times there wasn't even anyone on reception.
2023년 10월에 2박 숙박함

2/10 - 너무 별로예요

Anna-Louise

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

John

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
always very welcoming - clean - friendly
2023년 9월에 2박 숙박함

4/10 - 별로예요

Nicole

별로예요: 숙박 시설 상태 및 시설
Ok for short stay only
First impressions of my room was good until I went into the bathroom. It was obviously for people with reduced mobility, I don’t fit this category. It was very tired looking and not what I was expecting from a 4 star hotel. I was only staying for one night so it wasn’t a big problem. I had dinner in the bar, vey expensive and poor served with cold chips. Breakfast was vey average. I didn’t use the Golf Course as this wasn’t the purpose for my trip, but the grounds looked stunning from my window.
2023년 8월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Our stay at the hotel was great, only a few things stopped me from giving 5 in certain areas. - toilet not flushing properly and figuring out it was blocked after using only a couple of times, this was swiftly fixed - steam room way too hot on first day, then broken on the second so unable to use with family staying in same hotel - no minifridge - no sockets next to bed for alarm setting on phone - prices of some drinks, we are aware this is a lovely hotel but over £7 for a pint of lager was way over what we expected - pool area very slippy when barefooted Some things that were great! - the lady with glasses at the front desk was just wonderful, so friendly and remembered us each time we saw her. Really personal experience - view from the room - no noise from other rooms - great sized shower (although could have been more powerful) - room was really clean and great size - breakfast and dinner both wonderful, especially young waitress with dark hair and an older lady who service each day at breakfast with light mousy hair, very cheerful and personable
2023년 8월에 1박 숙박함

8/10 - 좋아요

Rachel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely atmosphere
Staff were wonderful and welcoming. Willing to fix any problems that arose such as the key card stopping working the second day. Nice rooms, lovely views and nice and quiet location.
2023년 8월에 2박 숙박함

8/10 - 좋아요

Gillian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Would recommend
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Paul

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly staff. Golf courses looked great.
2023년 7월에 1박 숙박함

6/10 - 괜찮아요

Andrea

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 2박 숙박함
답변 제공: Bethany Ineson, Front office manager 님, 2023년 8월 6일
Thank you for taking the time to leave a review from your recent stay. It was dissapointing to read that on this occasion we did not meet your expectations. This has been shared with the team. Thank you for your valuable feedback. Best wishes, Beth Ineson (Front Office Manager)

6/10 - 괜찮아요

Tracy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel lovely and a lovely setting. Room very nice and large. Just a note reception ask to take a pre-authorise on debit card, ours was £200 which is fine but on checkout they dont deduct this amount off the final bill instead charge the full amount, you have to wait a few days before receiving the pre-authorised amount back. So if you are on a tight budget maybe dont stay here
2023년 7월에 1박 숙박함

8/10 - 좋아요

Emil

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
A great place in great nature. Spacious rooms, excellent check-in experience. The only disappointment is the breakfast - black coffee which is see-through, very limited choice, just the most basic bread slices for toasting. Not commensurate with the rest.
2023년 7월에 1박 숙박함

8/10 - 좋아요

Joanne

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff were great. The hotel was let down by a group of men shouting obscenities around a table in the bar. They had no consideration for other guests. They clearly had very limited vocabulary. This went on for an hour, so if you have children, I would rethink the stay. Other than that it was a very nice hotel. Lovely location
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Paul

2023년 6월에 1박 숙박함

6/10 - 괜찮아요

Emma

가족 여행
좋아요: 직원 및 서비스
Hotel needs refurbishing, feels a little outdated. Went to book spa and was told no as they were closing as they sent the therapist home early.
2023년 6월에 1박 숙박함
답변 제공: Bethany Ineson, Front office manager 님, 2023년 8월 6일
Thank you for taking the time to leave a review from your recent stay. It was dissapointing to read that on this occasion we did not meet your expectations. This has been shared with the team. Thank you for your valuable feedback. Best wishes, Beth Ineson (Front Office Manager)

10/10 - 훌륭해요

barry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Like 👍
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Otto

2023년 6월에 1박 숙박함

8/10 - 좋아요

Nigel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
All in all the stay was good and pleasant, one thing I missed at a place like this was a jacuzzi and one other thing was at the spa, My wife haded to have a refund for her nails
2023년 5월에 2박 숙박함

10/10 - 훌륭해요

Gerard

2023년 5월에 2박 숙박함

10/10 - 훌륭해요

Neil

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good location, great staff, a little bit dated
Good stay, some maintenance issues and needs some upgrading, staff and location excellent
2023년 5월에 2박 숙박함

2/10 - 너무 별로예요

Kellie

단체 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 2박 숙박함

10/10 - 훌륭해요

Adam

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함

6/10 - 괜찮아요

Patricia

가족 여행
좋아요: 청결 상태
The location
2023년 4월에 1박 숙박함

6/10 - 괜찮아요

Liz

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 4월에 1박 숙박함

10/10 - 훌륭해요

Jane

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 4월에 1박 숙박함

10/10 - 훌륭해요

Bhupendra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent service throughout our 3 day stay, specially Helen, Emily &Linda at reception, Kate Dingle - Head housekeeper , kept our room clean and tidy, bar & restaurant staff - Deckland & Sue were very helpful
2023년 4월에 3박 숙박함

10/10 - 훌륭해요

Connor

2023년 4월에 1박 숙박함

10/10 - 훌륭해요

KANTILAL

2023년 4월에 1박 숙박함

2/10 - 너무 별로예요

Mark

2023년 4월에 1박 숙박함

10/10 - 훌륭해요

Justin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 4월에 1박 숙박함

10/10 - 훌륭해요

Steve

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The room was big, modern and spacious. Facilities we’re good Whitchurch is a 20 minute brisk walk. If you need a taxi to come back in the evening, pre-book or you might also striggle to reach any of the nine taxi companies in the area. Breakfast was great as were the pool and gym. I can also recommend the Black Bear in town for its foods and craft ales.
2023년 3월에 1박 숙박함

10/10 - 훌륭해요

Andrew

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함