When we got there, they ran out of heating fuel so our room we requested (downstairs as we have kids) wasn't avail until later as they were getting oil delivered as i got there, so they moved us to another room which was upstairs and the room was clean the wallpaper and curtains were very old but the rest was updated and a good size room and the location and mountain view's were nice from the front window and porch That's all the good unfortunately. There were no towels (they did bring some without asking so that's a pass) , there was no hand soap avail, at all. They had one shampoo and a men's only pack of body wash, shampoo and deodorant. I travelled with my gf and kids and we forgot shampoo and didn't have soap and had to go get some as when asked they did not provide it... only had shampoo. They had a coffee machine but no cups, no sugar, nor cream .... one packet of reg coffee and one decaf. The bathroom door sticks and couldn't close or you would have been locked inside the damn bathroom. The walls are thin and you hear everything. The outside needs to be updated and the stairs we have to use were slippery and very small only enough for half of my foot and my daughter almost fell from slipping off the stair. The people at office were nice but i wouldn't stay here again ... the price was 100-125 more than all others compared in the area and i pre booked and couldn't cancel .. and wasn't happy the same place was 100.00 cheaper the same night day of as it wasn't even close