Mr. Daniel, I am really sorry to hear about your concerns. Thank you for bringing them to our attention and I will make sure that it is our first priority to start taking care of these things. We will make sure that you do not get charged. And I can only hope that in the future you give us another chance to prove that we took your concerns seriously. Thank you, Annie

Dear Cathy, So sincerely apologetic about your experience. I think the whole that you're referring to is the whole that's in the bathroom door. The hotel is fully aware of that and has taken the measures to order a door to replace that door but it still hasn't come in. Also sincerely sorry about the door on the exterior building not locking. We've already put in order within a technician and just waiting for them to come back and tell us when they'll be available. I know these sound like excuses but they are the honest truth and so much is in our hands with shortages in the labor field right now. I'm really not sure why your room smelt like smoke since it is a non-smoking room. I looked into the complaint log and did not see that you had mentioned any of these complaints to the front desk. Upon your stay had you then we would have tried our level hardest best to make your stay better. Once again I can only apologize for the inconveniences that were caused. Thank you for bringing your concerns to the table so we can make sure that we can better ourselves for other guests.

We are so sorry to hear that your experience was not pleasant. We are actually going to be doing a major remodel starting February 2020. Maybe you can give us a try after May 2020 and we would meet your expectations better. Breakfast is served 6am to 9am. Our coffee machine is not working which I sincerely apologise for. We have put in a mantaince request and are waiting for someone to repair it. So sorry because I know I can't get going without my coffee. In the meantime time we are encouraging guest to use their in room coffee maker and of course we always have extra coffee . Thank you for the feedback

On behalf of our team, thank you for choosing us during your time in the area. While we're delighted to know you enjoyed our convenient location, we regret to learn other aspects fell short. We've shared your concerns with our housekeeping and maintenance team so they can work to quickly resolve any issues for the benefit of our future guests. Your satisfaction is our primary concern and we would appreciate the opportunity to change your perceptions should your adventures bring you back our way.

Dear Joe, Thank you for considering us for your travels, and we're saddened to learn that inclement weather kept you away. We're also saddened to learn of any miscommunication regarding cancellations for third-party stays, and we apologize for any perceived rudeness from a member of our team. We'll be sure to discuss your thoughts as we seek to continually improve, and we hope to see you should your journey bring you back our way.

Dear Pam, It's unfortunate to read that we were unable to meet your expectations during your recent visit. Our staff is always on hand to correct any issues as they arise, and we encourage guests to reach out during their stay so we can help you. We'll send our maintenance team to investigate the concerns with your room right away for the benefit of future guests. We know we cannot change the past, but we hope you will give us another chance to change your perceptions of us the next time you're in town.