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베스트 웨스턴 플러스 유니버시티 인 여행 후기

3.5 out of 5
베스트 웨스턴 플러스 유니버시티 인
3050 University Pkwy, Winston-Salem, NC

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 912개 이용 후기 중 349개" "
평점 8 - 좋아요. 912개 이용 후기 중 263개" "
평점 6 - 괜찮아요. 912개 이용 후기 중 147개" "
평점 4 - 별로예요. 912개 이용 후기 중 83개" "
평점 2 - 너무 별로예요. 912개 이용 후기 중 70개" "

8.0/10

청결 상태

8.6/10

직원 및 서비스

7.8/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

10/10 - 훌륭해요

Jinglei

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great experience during stay
2024년 5월에 4박 숙박함

10/10 - 훌륭해요

diana

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Price was very reasonable and breakfast was nice. Rooms our outdated and needs an update in furniture.
2024년 5월에 1박 숙박함

4/10 - 별로예요

Samantha

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very dirty and smelly. I felt very unclean.
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Sharon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함

4/10 - 별로예요

Gina

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

4/10 - 별로예요

Nikki

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The pool was closed, however it was advertised as open. When asked was told Memorial Day... The TV last signal and when trying to contact the front desk, phone ranged to the police department! There is 1 elevator... which needs updating There was no couches in the rooms, only little lounge chairs Hotel overall needs updating...
2024년 5월에 2박 숙박함

6/10 - 괜찮아요

GEORGETTE

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The staff was great. The young lady named Faith that checked us in was fantastic. I have not seen such great customer service in a long time. I have been doing customer service for over 30 years. You may want her to train staff on how to handle, the volume of guest I watched her check in, and she remained steadfast, and so courteous with each guest she checked in. The hotel itself, needs a significant upgrade to all rooms and bathrooms.
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Michelle 님, HUDSON

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had a really nice stay for the week. Staff went above and beyond great service. They had a good hot breakfast buffet. Price was very reasonable. Rooms were clean. I would stay there again
2024년 5월에 4박 숙박함

8/10 - 좋아요

Logan

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms were nicer than expected for the price
2024년 4월에 1박 숙박함

8/10 - 좋아요

Barbara

좋아요: 청결 상태, 직원 및 서비스
It seemed the overall building is in need of updating. The breakfast area and the breakfast itself were wonderful.
2024년 5월에 1박 숙박함

8/10 - 좋아요

Rebeca

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Property has the basics, no luxuries or extras. Its a clean room and a shower/bathroom. I can’t complain; for the price I got what I needed. Breakfast area is comfortable and clean. Food options are ok. Recommend for short stays.
2024년 5월에 2박 숙박함

6/10 - 괜찮아요

Stacy

2024년 5월에 1박 숙박함

6/10 - 괜찮아요

David

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Our carpets were soiled and stained and the overall interior was old and outdated. The entire room had a musty smell that didn’t go away.
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Martin 님, Laval

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beatiful place. Really good breakfast. No ice machine in function but front desk help us to have ice. I recommand.
2024년 5월에 2박 숙박함

4/10 - 별로예요

Steven R

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is in the process of brig in a new management team. My room was never serviced the first day even after calling the front desk three times. The elevator lights don't work nor do the floor buttons. I would never recommend this facility.
2024년 5월에 3박 숙박함

10/10 - 훌륭해요

Jackson

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed how close it was to downtown.
2024년 5월에 1박 숙박함

4/10 - 별로예요

Michael 님, Sherburne

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
very unfriendly desk staff. front desk staff constantly in vehicles smoking cigs & weed. Would run inside when someone would come to the front desk. Old rooms and building, needs MAJOR refresh and upgrades. VERY loud and noisy. entire second floor smelled like marijuana for several days
2024년 4월에 4박 숙박함

2/10 - 너무 별로예요

Anbiyaa

출장 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
….
2024년 4월에 3박 숙박함

4/10 - 별로예요

Mae

반려동물 동반 여행, 가족 여행
좋아요: 직원 및 서비스
Initial reason for room change & later health results.
2024년 3월에 3박 숙박함

8/10 - 좋아요

Randy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was ok
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Van

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was near downtown.
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Krista

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Great location to WFU. Staff was kind and the place was clean. But, the rooms need a bit of maintenance. The toilet seat in our room was very loose as was the shower head. But, overall-certainly worth the price. Also, the breakfast room and the gym was kept very clean.
2024년 4월에 2박 숙박함

4/10 - 별로예요

Lauren

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
While convenient to Wake Forest University and downtown Winston-Salem, this property is rundown and felt a bit unsafe.
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Jeffrey

좋아요: 청결 상태
Reasonable economy hotel
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Julie

2024년 4월에 1박 숙박함

10/10 - 훌륭해요

handan 님, New York

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
It’s a clean, renovated rooms and quiet.
2024년 4월에 1박 숙박함

8/10 - 좋아요

Jacquelynne

좋아요: 청결 상태, 직원 및 서비스
It took longer than expected to check in. Although two people were on duty, they were working with a single guest. The on-site restaurant had moved so limited dinner choices without a car. No bar. Breakfast was good. Several good choices. Staff immediately responded to an issue I identified. Staff was friendly and polite.
2024년 4월에 4박 숙박함

10/10 - 훌륭해요

Jacqueline 님, Winston-Salem

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice location
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Anbiyaa

별로예요: 직원 및 서비스
It’s decent could be better tv and showers
2024년 4월에 4박 숙박함
답변 제공: Bianca 님, 2024년 4월 17일
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 - 훌륭해요

Charles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

8/10 - 좋아요

Marie

2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Tina

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Broken safe. Very friendly staff Love the hot breakfast
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Guillaume

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good hotel, I liked my stay
2024년 4월에 4박 숙박함

6/10 - 괜찮아요

Julissa

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I didn’t like how my sister and I were attacked by a dog in the hallway because some kids released their dog and when we reported it to the front desk, the two young ladies thought it was extremely funny.
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Paul

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean & safe!
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

William

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was comfortable and clean
2024년 4월에 1박 숙박함

8/10 - 좋아요

Shailendra

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Good hotel
2024년 4월에 1박 숙박함

4/10 - 별로예요

Angela 님, Silverdale

별로예요: 직원 및 서비스, 편의 시설/서비스
I struggled trying to decide if I wanted to write a positive or negative review during my 1-night stay. However, I’ve just about had enough. At check-in, front desk lady didn’t make eye contact with me, didn’t greet me, didn’t say a word to me and instead she had an AirPod in talking to her “Auntie” on the phone. I’m not saying this lady was rude toward me, I’m just saying she doesn’t have the customer service skills necessary to engage with hotel guests. A little more acknowledgment and conversation with who is in front of you goes a long way. Get checked in, my room was located on the 2nd floor but only if I walked through the labyrinth of hallways first. I’m perfectly mobile but I can see this being an issue for someone if they potentially dont want to walk a quarter mile just to get to their room. Got into my room, noticed it was cold. Oh, that’s because there’s poor insulation from the outdated windows they have installed here. I can only imagine what their electricity bill might be. Decided to take a shower, nope, couldn’t do that. Why? No shower curtain. It was late, I just wanted to bathe myself and go to bed. I didn’t want to wait for someone to deliver a shower curtain. Room was relatively clean, no issues with that. I did call front desk this morning to notify them that there was no shower curtain because who knows if they would’ve charged me! I didn’t get a “sorry about that” or apology, they just said “ok you’re good.”…. I have more to say.
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Glory

2024년 4월에 1박 숙박함
답변 제공: Bianca 님, 2024년 5월 3일
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

6/10 - 괜찮아요

Maria

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Room could have been cleaner
2024년 4월에 1박 숙박함

8/10 - 좋아요

Ruth 님, Winter Park

2024년 4월에 2박 숙박함

4/10 - 별로예요

Hamed

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
It seems they are understaffed or are running on the mercy of volunteers! Check-in took about 15 minutes and no one during that time talked to us or even acknowledged our presence! Then, around 6:00 AM the fire alarm went off and the staff didn't know what to do. The next day I tried to turn the TV in my room on but it wouldn't. I called the desk but all they had to tell me was that I had to turn the TV button on (and I told them it was already on). Since my impression was that the hotel was run by a bunch of volunteers, I decided it would be too much to ask them to do (because they were they to help, not as their job! ) This branch is definitely a tarnish on the reputation of BW Plus.
2024년 3월에 3박 숙박함

6/10 - 괜찮아요

Rebecca

2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Ben

2024년 3월에 1박 숙박함

4/10 - 별로예요

Carol

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This Best Western is a 2 star hotel, no better. Rooms were decently clean with really uncomfortable desk chair and non-functional wardrobe (no drawers and the one place that was available to hang things was so low that shirts dragged on the floor of the wardrobe - WTH??) Hallways, elevator, lobbies and external patios were just gross - sticky, baked in dirt and grime. Just made me squirm. Will not stay again.
2024년 3월에 3박 숙박함

6/10 - 괜찮아요

Matthew

가족 여행
좋아요: 직원 및 서비스
The hotel was perfectly average. (I give 3 stars for average and not 5 stars like everyone else). The staff was friendly. The check in/out desk was an actual office desk which felt weird. The one elevator was very small and felt like it needed maintenance. There is an EV charger at an awkward place (blocks 2-watt traffic) however I couldn’t get it to work. We could hear a train frequently but not while we were sleeping. I would return to the hotel.
2024년 3월에 1박 숙박함

4/10 - 별로예요

Tim

좋아요: 청결 상태
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Jacqueline 님, Winston-Salem

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I would recommend the hotel to all my associates if they're in the area.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Annazette

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I love staying at Best Western This is the only place we stay when visiting our daughter in Winston Salem
2024년 3월에 1박 숙박함