"Our room was not ready at 3pm as promised, and the desk clerk, when she did check us in, kept trying to check us in as someone else. She felt bad and gave us a late checkout for 1pm on our exit day. We were taken back by the need to collect a $100 security deposit that would be refunded up to 14 days after our departure. There was a sign on the counter informing us that there was NO housekeeping and if we were in need of clean towels, we would need to bring our used towels to the front for exchanging! Sorry - but that is just a bit much for what we paid for the room. The room itself - a king suite - was roomy, The bed was comfortable. The bathroom was spacious although the commode sits so low to the floor that you need to pull yourself up with the help of the sink counter. When we arrived, there was a dinging sound which the room cleaner didn't care to help us find the source. We finally realized that the refrigerator had been left open and was at 68*. The blackout curtains need replaced - the outside light came through like stars - interesting but not helpful. Breakfast was "tired" and the same every day - no variation. Bread was stale. Desk clerk was slow to refill items or to pay attention to anyone. You don't want to know about the roach on the shower curtain WHILE I was in the shower. On the last day, neither key worked and two trips to the desk finally let us back in. Seems they turned it off at 8am even though we had a late checkout. Would not return. "
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