Find Family Hotels in Winter Haven, FL

"When we got into our room, the tub was clogged and water would not run. I asked the front staff for help but they were not interested in helping and simply said that there's nothing they could do until the following day. This is a hotel for amusement parks and not having a shower it's not a pleasant experience. The next day, a manager was at the desk and I asked her if the top had been unclogged. She said she wouldn't know and not to hold her accountable if it wasn't. If we cannot hold the manager accountable, who can we? She said that the hotel was under new ownership and they didn't have the necessary night-staff to address emergency issues or available rooms to accomodate guests in this situations. So what if an AC brakes? What if a room floods? This is not good management for a hotel; especially with such disinterested staff without accountability. "

"Arrived early for early check in and still had to wait almost 5 hrs to get in my room. They advertise for many activities but there really aren’t many at all. No chairs at the pool for free or to buy. It’s like going to an à la carte restaurant, you literally have to pay for everything. You would think the resort fees would cover chairs for the pool or at least parking but nope. Stayed a week and had to pay $210 just to park smh. Looks beautiful online but it’s outdated and barely clean, hallways were dirty the entire week we stayed. Staff was very friendly and attentive. Will never stay here again!!! Visited family that stayed at summer bay resort around the corner from here, must bigger and cleaner property with more amenities and parking included. Would much rather have stayed there.."

"Activities for all ages"

"It was OK wasn’t impressed with it"

"Na"

"The staff at registration are brazen; they constantly try to push things on you—even if you explicitly say you don't need anything, they keep making offers anyway. And they are constantly tacking on various additional charges."

"Good place to stay "

"Property was clean however everything look old and some items were broken. Barcarde was the main reason kids wanted to go here and there was not card available to use until day 6 of our stayed AND we have to pay to get a card to load money and use which didnt last anything. Not worthy. Staff looking around in the pool were mean. Kids took off their life jacket to eat for a minute and they went and collected them right away and put them away even after we told them they just took it off to eat and were going to wear them again right away. "

"Breakfast was delicious "