โMy daughter and I had a great stay here! We did a staycation to see Wicked at The Overture and the convenience of the hotel was great. Check in was very smooth and the hotel staff was very friendly and accommodating- and I was happy to see my room was ready earlier than expected. We ended up booking a king bedroom suite and wow I was blown away at how nice and huge the rooms were! Everything looked clean and modern and the amount of space in the suite was amazing; we even had a balcony in the...
โGood size room and bathroom. Self-parking was only a small cost and convenient. I love that the staff had a list of things to do, restaurants, etc. Lots do to in walking distance.โ
โWe were a bit hesitant that the renovation was not great, but it was beautiful! Clean, nice, tasteful with a nod to the era of the historic hotel and area. Met the owner who was very nice, had a peaceful walk in historic Mansion Hills are, and a very quiet restful night. โ
โThe buffet was not well attended to. There are two stations that can only be served by attendants but usually no one is around to help with them. One thing that would be easy to fix: the utensils for self serve are horrible and frustrating to use- a little tiny fork for the cornichons and a knife for the mustard? And you fish everything out of jars. Just tacky and poorly thought out. The tongs are slippery. Just poorly designed all the way around โ
โThe faculty and room are absolutely gorgeous. I also like that the check in is all online and you donโt have to actually deal with a front desk person. My only complaint is the parking situation. If the garage is all reserved, you have to park off site a few blocks away. The neighborhood isnโt the greatest and I was traveling with a child. โ
โI would like to mention the shuttle driver who drove the hotel shuttle to the airport at 6:30 AM on July 19. He checked my flight at the airport website in advance because it was raining with thunder and found that my flight from Madison to Chicago got canceled. Then he guided me to the counter of the American Airline in the airport and confirmed it together. In the meantime he called to the hotel and figure out the bus schedule to the Chicago airport. However, the bus was scheduled at 11 AM. To...
