Unfortunately, our stay at Ramada Plaza Wrexham was very disappointing. Upon entering our room, we found a towel that had mud all over it โ not what you'd expect from a supposedly reputable hotel. Check-in was also poorly handled. One of our group was waiting for his room key and briefly stepped away to say hello to us after a long drive. The reception staff snapped at him, saying โThereโs other people waiting, hurry up,โ โ incredibly rude and unprofessional.
Later that evening, we went to the hotel bar, which is advertised as 24-hour. However, the staff member told us itโs not actually 24-hour and that we wouldn't normally be served at that time โ though he did serve us โjust this once.โ
Overall, the service and cleanliness were not up to standard and we wonโt be staying here again.
Two night stay over the Bank Holiday. Excellent customer service and attention to detail. Spotlessly clean with fresh room decor. Staff in particular were welcoming, helpful and friendly. Excellent value for money.