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"A most excellent stay in this luxurious hotel. The friendliness of the staff was beyond measure and the location is unbeatable! "

"Excellent location for everything like Lotte World, Department store, Lotte mall, mart, bus and subway station with good view( I booked room with lake view. Many excellent restaurants. When you arrive the Hotel the staff greet you with great respect. They are ready to help you. Very good size, clean and cozy room. Very comfortable bed. Whenever I come to Korea I stay here. "

"Perfect stay. "

"Great food options around "

"The Grand Hyatt Seoul has a fantastic location above Itaewon with beautiful views, and that's about all it has going for it. The service was among the worst I have experienced at a hotel in this category. I repeatedly asked for housekeeping and no one ever came. Turndown service simply doesn't exist here. For a property charging luxury rates, these are basics, not extras. Credit where it's due: a manager kindly moved me to a renovated room, which was a welcome gesture, and breakfast was decent enough. But one helpful staff member cannot make up for a hotel that seems indifferent to its guests. If you are considering the Grand Hyatt for a Seoul trip, I would strongly recommend the Four Seasons instead — comparable location in old Seoul, and they actually understand what service means."

"Fantastic "