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“We chose this hotel because the May bank holiday was forecast to be very hot and we specifically wanted somewhere with an outdoor pool. Expedia advertised this hotel as having one, so we booked and drove over 3 hours — only to find out the hotel doesn’t actually have an outdoor pool. Extremely disappointing. Things got worse when we discovered the AC in our room wasn’t working in 30-degree heat. A helpful receptionist with long black hair quickly fixed it and explained that whenever the key...

“We stayed in a superior room with lake view and was amazed on how beautiful the room and view were. We were very fortunate to have a room with veranda where we sat and just enjoyed the peace of our surroundings and the stunning lake. Breakfast was very nice as always and plenty to choose from. We didn't use to pool or spa as we were happy enjoying the sunshine and our veranda. Close to Chepstow Town centre. Friendly staff and easy check in.”

“The hotel is situated in beautiful surroundings and we were lucky to be given a stone cottage apartment with outside decking overlooking the pond and grounds. Beautiful! The staff were all very pleasant but overstretched and and quite stressed at times. Breakfast was good but didn't run smoothly. The restaurant food and service was very good.The pool and spa were really lovely and the gym looked amazing. Don't rely on trying to get a taxi anywhere. Our main reason for staying here was to visit...

“Computer dow”

“Personnel courtois et magnifique bâtisse.”

“There was a bag of rubbish outside our room when we arrived. The tub had a ball of hair and gunk stuck in the drain. Very dated, we do not recommend.”

“What a wonderful stay, we were upgraded to a deluxe room for my husbands 40th without us even asking so that was a lush surprise and very welcome. The staff everywhere were all really attentive and informative. We only had breakfast here but it was absolutely delicious, I would 100% recommend and visit again.”