York 4 Stars Hotels

"Great"

" All good!"

"The rooms were very spacious and clean . Breakfast was superb couldn’t fault it. Location very easy to get to from the train station"

"Unfortunately the pool was closed for maintenance other than that every thing was fine ."

"Can’t say enough great things about the experience. The staff at reception were welcoming, the room was spacious, clean and comfortable. Check in was easy. The breakfasts were outstanding—great selection, fresh, flavorful. Staff in the dining room were helpful and friendly. Highly recommend this hotel. "

"Leisure centre fab - nice walk into the centre too"

"Pros- Good pool. Great breakfast with wide variety. Lovely restaurant staff. Lovely maintenance staff. Good location a little away from the centre. Some nice restaurants nearby. Plenty of space for paid parking. Comfy beds. Accomodates kids well. Cons- Sewage smell from basin. Reception staff seem a little more overwhelmed than other staff. Signs of wear all over the room - carpets, broken lamp, superficial damage/scratches to bathtub. "

"was great night sleep, very helpful staff and couldn't ask for anything else loved it"

"Standard of Housekeeping cleanliness in bathrooms well below par. Handling of complaints abysmal. Your duty manager appears to believe that because the rooms are ‘old’ customers should accept mould, scaling & improperly cleaned toilet. They did change rooms, 2nd room frankly not much improved with similar issues plus someone else’s hair on the shower wall. I asked the receptionist for compensation, refund of 1st night should have been offered as they couldn’t move my room - or clean it to an acceptable standard, and a 2nd free night as compensation for that & for the room key not working. She told me that they can’t do refunds as I booked online. She did offer me a free breakfast, which I didn’t want & which was not anppropriate compensation for the state of the bathroom. I asked her to refer my complaint to Hotel Manager. They did not acknowledge or do anything about it. Whether she couldn’t be bothered to flag my complaint or the Manager couldn’t be bothered to address it I don’t know. Neither is acceptable. Appalling service. Asked for compensation"