Hispaniola 5 Stars Hotels

"Perfect sized property with excellent beach, food,amenities ❤️"

"While the property itself is absolutely beautiful, our overall experience was disappointing due to several issues. The grounds, pools, and overall aesthetic of the resort are truly stunning and well-maintained. It’s clear that a lot of effort has gone into creating a visually appealing environment. Unfortunately, our room had multiple problems that significantly impacted our stay. The most concerning was the door lock — it would not lock properly, meaning anyone could open it without a key. We had to wait over an hour for assistance, and even after someone came to “fix” it, the issue was not fully resolved as we still couldn’t lock the door from the inside. This raised serious safety concerns. Additionally, the water pressure was very low, and the back door would not close all the way, which added to the frustration. What stood out the most — and ultimately affected our experience the most — was the service and food. Compared to many other resorts we’ve stayed at, the level of hospitality here was extremely disappointing. Much of the staff seemed unwilling to take initiative, showed little effort to understand or resolve concerns, and overall came across as unfriendly — especially toward families with children. Traveling with kids, this made a noticeable difference in how comfortable and welcomed we felt."

"Clean room, staff was friendly, food was great, the room was a bit outdated but overall great stay. "

"I did not like the bathroom, i think it needs an upgrade, i hated the shower. The room was nice tho and the resort was beautiful just a bit too quiet."

"Absolute Perfection at Excellence El Carmen – Highly Recommended! I spent 7 wonderful days at this resort in April, and it was a flawless experience. We stayed in a suite with a private pool, which I highly recommend for anyone looking for true comfort and a relaxing getaway. The grounds and the beach are impeccably maintained and very clean. What I loved most is the balance—there is something for everyone, whether you are looking for great dining, active entertainment, or just peace and quiet. Everything was perfect from start to finish. I truly enjoyed my stay and highly recommend this hotel!"

"Well kept property, lots of activities to enjoy, lots of restaurants, friendly staff Food was mediocre"

"I was very disappointed with the current state of the facilities. The water quality was poor, and bird droppings were visible throughout the area. To make matters worse, the ice cream has noticeably declined in quality compared to last year—even my daughter didn't want to finish hers."

"Restaurants are good. Just the reservation system needs to be improved - you need to line up at the booking desk between 9am-4pm to make reservation. Many guests don't look at the menu before lining up. They browsed through the menus at the desk one by one and then decide which restaurant to reserve on which night. This makes the wait time very long. They should implement reservation using their Melia App. And you may not be able to go to certain restaurants during your stay because their capacity and open hours are not enough to fulfill all the requests. The nightly entertainment was a big plus for our stay. However the day programs are not always on time. Sometimes you just wonder if it will "happen" or has been cancelled. The resort has a great courtesy allowing us who have a late flight to use their facilities and buffet after checking out. We enjoy ourselves a couple more hours before heading to the airport."

"Mi estadia fue excelente en Gran Palladium Punta Cana. La comida, la propiedad, la limpieza, el carisma de las personas sobre todo en escial al Concierge Luis Mateo que me asistio en todo, excelente trabajo, muy educado. "