4/10 - 별로예요
Michael
아이를 동반한 가족 여행
2026년 2월 18일
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
I was under the impression that I would be able to get a roll-away for our 5 year old with the king bed room which we were told was not possible due to California's law which was a real bummer. But the main issue was that one night we came back to our room to find a yellow colored liquid all over the seat and floor. It looked like someone from staff had urinated on top of the seat. The staff did move us to another room and gave us a measly $75.00 credit (the booking was over $700) but my wife and I felt like our privacy and security was violated. The staff claimed it was a pipe leak from the AC but I looked at the ceiling and it did not look like something dripped down. There was an access panel near the toilet on the ceiling but if it dripped from there, it wouldn't have landed where the liquid was. As mentioned, the liquid was also yellow in color so I don't see how that was possible.
We also felt that the concierge service was rather poor in assistance. A lot of one word or link replies instead of helping us accomplish what we needed.
The restaurant, Poppy's was a bit ridiculous as well. The first night we tried to eat dinner there we were told it was over a 45 minute wait however we could see tons of tables open and the restaurant was not packed.
Michael
2026년 2월에 3박 숙박함
