4/10 - 별로예요
Sonya O 님, Bowie
연인과의 여행
2026년 2월 18일
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Unfortunately, our stay did not meet expectations. The toilet in our room was not working properly, and although we were told it was a water pressure issue, the problem continued the next morning. At checkout, we were informed that nothing could be done until a manager returned.
There was also a strong sewer-like odor throughout the first floor, which we were told was related to a grease trap, though the smell was still unpleasant.
When we followed up, we were offered 5,000 points instead of a refund, which does not reflect the value of a night’s stay. This experience did not align with the Hilton brand’s 100% Satisfaction Guarantee. Disappointing overall.
Sonya O
2026년 2월에 1박 숙박함