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Reviews of Saad Hotel Astana

5 out of 5
Saad Hotel Astana
2 Dostyq, Astana

Reviews

8.8

Excellent

Rating 10 - Excellent. 13 out of 22 reviews" "
Rating 8 - Good. 5 out of 22 reviews" "
Rating 6 - Okay. 3 out of 22 reviews" "
Rating 4 - Poor. 0 out of 22 reviews" "
Rating 2 - Terrible. 1 out of 22 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

5.6/10

Amenities

7.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

AHMET

Liked: Cleanliness, staff & service, property conditions & facilities
The room service and reception was very good. But the best is the hosting and service at the roof restaurant. Thanks the host lady especially for her kindness.
Stayed 6 nights in Mar 2024

8/10 Good

Julian

Stayed 4 nights in Feb 2024

10/10 Excellent

Dmitry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Former Marriott, good quality city hotel. Spacious quiet rooms, all necessary services. Great value for money.
Stayed 3 nights in Sep 2023

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable stay. Friendly staff. Good location.
Stayed 2 nights in Sep 2023

2/10 Terrible

MUN KEONG

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is old and slightly run down, service is non existent, stayed for more than a week, had my room made up only 3 times. All requests to the front desk is useless as they will so call record down, but do nothing. Have to sit at lobby to force them to do something before getting your basic stuff done. Worse than alot of 3 star hotels and motels I have been to in worse countries... breakfast is basic. How can they charge such prices for such non existence of service? Will not be back ever again.
Stayed 10 nights in Sep 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another football trip!
Friendly efficient staff, even for a3.30 in the morning arrival! Excellent, comfortable, large room. Great breakfast and the View restaurant on the 27th floor served superb and great value food. Good fitness room and great, although I heated, pool and jacuzzi. Well located for walking to a lot of the sights in the city and close to other restaurants. Would highly recommend.
Stayed 4 nights in Sep 2023

10/10 Excellent

Andrej

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Kychev

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Annett

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
The reception staff and house keeping are great. Helpful and pleasant. The catering staff are lovely and very accomodating. I have multiple allergies and every day they walk me through the buffet showing me what is safe for me to eat. Although I am in a non smoking room, I can smell smoke all through the day. It is disappointing that there were complications with my room booking. I needed a room for 2 adults with two beds, but Although I arranged this via chat with Expedia, this was not communicated to the hotel and so sadly the hotel wanted to charge $100 to have a bed added to the room.
Stayed 1 night in Aug 2023

10/10 Excellent

LENA

Stayed 1 night in Jul 2023

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
Great accommodations and super friendly staff! We enjoyed the on-site pool and included breakfast was a hit!
Stayed 2 nights in Jul 2023

6/10 Okay

Churchill, Edmonton

Traveled with family
Disliked: Cleanliness, staff & service
Good location, used to be Marriott but now changed to SAAD. I only needed a room to sleep for 6 hours but had to pay full rate for an extended suite which was quite expensive; also found used socks in bathroom
Stayed 1 night in May 2023

10/10 Excellent

Ruslan

Stayed 1 night in Apr 2023

10/10 Excellent

hans christian

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
All
Stayed 5 nights in Mar 2023

6/10 Okay

Massimo

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Reginaldo

Stayed 1 night in Dec 2023

10/10 Excellent

Jurij

Stayed 1 night in Aug 2023

6/10 Okay

Muhammed Enes

Business traveler
Disliked: Staff & service
Asansörün biri gürültülü çalışıyor. Halılar eski ve kokuyordu. Çıkışta minibar kullanmadığına dair imza istemeleri enteresan gelmişti.
Stayed 3 nights in Aug 2023

10/10 Excellent

CHRISTOS

Stayed 4 nights in Jul 2023

10/10 Excellent

GINES

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2023