Terrace/patio

Reviews of AC Hotel Atlanta Buckhead at Phipps Plaza

3.5 out of 5
AC Hotel Atlanta Buckhead at Phipps Plaza
3600 Wieuca Road NE, Atlanta, GA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 520 out of 729 reviews" "
Rating 8 - Good. 138 out of 729 reviews" "
Rating 6 - Okay. 45 out of 729 reviews" "
Rating 4 - Poor. 9 out of 729 reviews" "
Rating 2 - Terrible. 17 out of 729 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Bruce

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The style of the room decor
Stayed 2 nights in May 2024
Response from Customer Service on May 20, 2024
Bruce, thank you for your wonderful review! We're delighted to hear that you enjoyed the room decor at AC Hotel Atlanta Buckhead at Phipps Plaza. Our team works hard to create a comfortable and stylish environment for our guests. We look forward to welcoming you back soon!

8/10 Good

Seble Gebru

Liked: Cleanliness, property conditions & facilities
Great location.
Stayed 1 night in May 2024
Response from Customer Service on May 15, 2024
Seble, we're delighted that you enjoyed the strategic location of AC Hotel Atlanta Buckhead at Phipps Plaza. We appreciate your feedback and look forward to welcoming you back for another fantastic stay.

6/10 Okay

Serge

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024
Response from Customer Service on May 2, 2024
We appreciate you leaving your feedback with us, Serge.While we're glad you enjoyed your stay, we regret that your visit was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

10/10 Excellent

patrick, tuscaloosa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on May 1, 2024
Patrick, it's always a delight to know guests enjoyed their stay. Your high rating for AC Hotel Atlanta Buckhead at Phipps Plaza greatly motivates our team to continue delivering top-notch hospitality. We look forward to your next stay.

10/10 Excellent

Kisha

Stayed 2 nights in Apr 2024
Response from Customer Service on May 19, 2024
Kisha, thank you for the stellar rating! The team at AC Hotel Atlanta Buckhead at Phipps Plaza is thrilled you had a great experience. We look forward to welcoming you back soon!

10/10 Excellent

Alando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 29, 2024
Thank you for the great rating, Alando!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at AC Hotel Atlanta Buckhead at Phipps Plaza! We hope you plan on staying with us again soon!We're looking forward to your next visit!

2/10 Terrible

Mariam

Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 28, 2024
We appreciate the feedback, Mariam.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

10/10 Excellent

Jeremy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 26, 2024
Jeremy, it's wonderful to see that you had a great visit at AC Hotel Atlanta Buckhead at Phipps Plaza. We hope to see you again soon, making even more memorable experiences.

2/10 Terrible

Andria

Stayed 1 night in Apr 2024
Response from Customer Service on May 16, 2024
Andria, thank you for providing feedback about your stay. Our team is always striving to improve, and your input is valuable. If you would like to share further details about your experience, we'd be happy to address any concerns you had.

8/10 Good

M

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 27, 2024
Thank you for taking the time to rate AC Hotel Atlanta Buckhead at Phipps Plaza. We're glad to see you had a satisfactory stay on the whole. We look forward to welcoming you back for an even more exceptional experience.

6/10 Okay

joe

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
It was close to where I needed to go.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 24, 2024
Joe, thank you for sharing your experience. We're glad to hear you found our location convenient for your needs. If there's anything that could've improved your stay, we'd appreciate your further feedback.

10/10 Excellent

Kristern, Southfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 24, 2024
Kristern, thank you for choosing AC Hotel Atlanta Buckhead at Phipps Plaza and leaving a rating. It's heartening to see that you had a pleasant stay with us. We look forward to welcoming you back on your future travels.

10/10 Excellent

Monica

Stayed 3 nights in Apr 2024
Response from Customer Service on May 12, 2024
Monica, thank you for choosing AC Hotel Atlanta Buckhead at Phipps Plaza. It's great to hear you had a satisfying experience. We appreciate your positive rating and hope to host you again in the future.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is wonderful, rooms are nice. Mattress could use an update.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 17, 2024
Erin, thank you for your positive feedback about AC Hotel Atlanta Buckhead at Phipps Plaza. It's pleasing to hear that you found our team members exceptional and rooms appealing. Your comment about the mattresses has been noted and will certainly be considered for future improvements. We appreciate your stay and hope to see you again on your next visit to Atlanta.

10/10 Excellent

john

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's always like a mini elegant vacation at the AC. Seriously! never stay anywhere else when i visit ATL
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 8, 2024
John, it brings us immense joy to hear that your stays at AC Hotel Atlanta Buckhead at Phipps Plaza always feel like an elegant mini-vacation. We're elated to be your preferred destination when you visit Atlanta. Looking forward to your return, offering you another delightful experience.

8/10 Good

Rhonda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Troy at the front desk was excellent. He was attentive to our needs, both anticipated and real. Thank you!!!
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 7, 2024
Rhonda, it's wonderful to hear your kind endorsement of our team member, Troy, at the AC Hotel Atlanta Buckhead at Phipps Plaza. Ensuring our guests feel attended to is a top priority. We appreciate your feedback and sincere compliments. We're also gratified that Troy could anticipate your needs and respond effectively, enhancing your stay with us. Thank you and we hope to serve you again soon!

10/10 Excellent

Shavon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 6, 2024
Shavon, it truly warms our hearts to know you had an excellent stay with us at AC Hotel Atlanta Buckhead at Phipps Plaza. We can't wait to welcome you back for another memorable experience.

10/10 Excellent

Guillermo

Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 15, 2024
Thanks for the amazing rating, Guillermo!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at AC Hotel Atlanta Buckhead at Phipps Plaza!

10/10 Excellent

Nicole

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
great location --very nice room
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 26, 2024
Nicole, we're thrilled to hear you appreciated your AC Hotel Atlanta Buckhead at Phipps Plaza experience. It's wonderful that the room met your expectations and you enjoyed our prime location. We're looking forward to creating more positive experiences for you in the future.

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Be aware that parking is an extra charge of $30 per day. Television service was very poor on many floors after an apparent wiring upgrade.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 19, 2024
John, thank you for your feedback. It is helpful to note that parking is indeed a separate cost. On the topic of television services, it's unfortunate to hear about your experience. AC Hotel Atlanta Buckhead at Phipps Plaza continuously works to ensure our facilities are up to date. We deeply regret if this affected your stay and we're already looking into ways to improve it. We hope to welcome you back soon for a smoother experience.

10/10 Excellent

howard

Liked: Staff & service, amenities, property conditions & facilities
Staff was very nice and helpful
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 18, 2024
Thank you for the wonderful review, Howard!It's very pleasing to hear our staff took great care of you. We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations. We look forward to hosting you again in the future!Thank you again for sharing your review and for staying at AC Hotel Atlanta Buckhead at Phipps Plaza. Have a wonderful day!

8/10 Good

Maria Claudia, Jacksonville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, well decorated, clean hotel in great location. Easy check-in and friendly staff. Quality of toilet paper is very low, it does not match the overall facility. No additional toiletries such as shower cap or moisturizer, which are always handy and a plus for guests. There was hot brewed coffee at check out, which was nice. Overall, had a great stay. Would come back!
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 13, 2024
Maria Claudia, thank you for sharing your experience staying at AC Hotel Atlanta Buckhead at Phipps Plaza. We're pleased to hear that you enjoyed our well-maintained, well-located hotel and that our team members were friendly and accommodating. Your feedback concerning the amenities in the bathroom has been noted, and we'll strive to enhance these details moving forward. We're thrilled to hear that you found our hot coffee upon check-out enjoyable and that your overall stay was satisfying. We look forward to welcoming you back during your future visits to Atlanta.

10/10 Excellent

Simaya

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was extremely friendly and helpful. Location was convenient. Rooms were also clean and comfortable.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 26, 2024
Simaya, we're thrilled to hear that your stay at AC Hotel Atlanta Buckhead at Phipps Plaza was a memorable one. Your kind words about our accommodating team members and our spotless, cozy rooms are greatly appreciated. Thank you for acknowledging the convenient location of our hotel. We can't wait to provide you with another pleasant stay in the future.

8/10 Good

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient. And quiet. I would stay again.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 26, 2024
Rick, thanks for your positive feedback. We're gratified that you appreciated the cleanliness, convenience, and tranquillity at AC Hotel Atlanta Buckhead at Phipps Plaza. Your willingness to stay with us again is the highest praise! We're looking forward to welcoming you back.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 25, 2024
Thanks for the outstanding rating, Eric !We're delighted your time at AC Hotel Atlanta Buckhead at Phipps Plaza was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet hotel only problem was parking
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 20, 2024
Thank you for your feedback. At AC Hotel Atlanta Buckhead at Phipps Plaza, we're glad to know you enjoyed our peaceful environment. We understand there might have been some complexities encountered with parking, and we appreciate your patience on this matter. Looking forward to making your next stay even more seamless and comfortable.

10/10 Excellent

Dytaria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 20, 2024
Dytaria, it's wonderful to hear that your experience at AC Hotel Atlanta Buckhead at Phipps Plaza met your expectations. Thanks for choosing our hotel. We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Shamiere

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice, hotel was clean
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 19, 2024
Shamiere, thank you for your fantastic review! At AC Hotel Atlanta Buckhead at Phipps Plaza, we're delighted to know you found our team members very friendly and the cleanliness of the hotel met your expectations. We're looking forward to your next visit.

10/10 Excellent

Darrayl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 20, 2024
Darrayl, it's great to hear you had an enjoyable experience at AC Hotel Atlanta Buckhead at Phipps Plaza. We appreciate your highest rating and look forward to welcoming you back for another stellar stay.

10/10 Excellent

Mauricio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 19, 2024
Thank you for the fantastic rating, Mauricio!It's outstanding you had such a wonderful experience at AC Hotel Atlanta Buckhead at Phipps Plaza. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Excellent

Jessica

There is SO much within walking distance!! The property is nice
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 12, 2024
Jessica, thank you for sharing such a positive review! At AC Hotel Atlanta Buckhead at Phipps Plaza, we take great pride in our prime location and lovely property. We're thrilled to know you enjoyed it. We can't wait to have you back for another great stay.

10/10 Excellent

Aterrius

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 13, 2024
Thank you for the 5/5 rating, Aterrius!It's excellent you enjoyed your time at AC Hotel Atlanta Buckhead at Phipps Plaza so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excellent

Marion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Customer Service on Feb 11, 2024
Thanks for the perfect rating, Marion!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at AC Hotel Atlanta Buckhead at Phipps Plaza.Have a wonderful day!

10/10 Excellent

Brooke

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, most of the customer service was great. There's a target and mall within walking distance.
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 11, 2024
Brooke, it's wonderful to hear you appreciated AC Hotel Atlanta Buckhead at Phipps Plaza's prime location and the friendly customer service from our team members. It sounds like you took full advantage of the nearby shopping opportunities too! We're delighted your experience overall was positive and we look forward to welcoming you back on your next visit.

10/10 Excellent

Roberto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 10, 2024
Roberto, we're delighted to hear you enjoyed your stay at AC Hotel Atlanta Buckhead at Phipps Plaza. Our team strives to make every guest's experience memorable. We thank you for your words of praise and look forward to your future visits.

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family night out
Room was very clean and comfortable. Pool was nice for the kids. We did door dash to the room for dinner. It was a nice experience. Only down side is you have to pay extra for parking which I wasn’t aware of prior to booking.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 5, 2024
Christine, It's wonderful to know that your stay at the AC Hotel Atlanta Buckhead at Phipps Plaza was comfortable and clean, and that your children enjoyed the pool. We're glad you could conveniently have dinner delivered to your room as well. In relation to the parking costs, we certainly appreciate your feedback and encourage all guests to be aware of additional amenities during booking. We hope to have the pleasure of your return in the future.

10/10 Excellent

Shardanand

Traveled with family
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 15, 2024
Thank you for taking the time to leave this wonderful rating, Shardanand! We hope to see you again soon at AC Hotel Atlanta Buckhead at Phipps Plaza so we can share yet another amazing experience!

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 12, 2024
Eddie, it's wonderful to hear that your stay at the AC Hotel Atlanta Buckhead at Phipps Plaza was a satisfying one. We appreciate your high rating and look forward to welcoming you back soon. Thank you for choosing us as your preferred accommodation.

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Nice property, great staff a few things noted for improvement: -Left Elevator making a lot of noise (creaking sound) and is slightly unsettling. Interior of both elevators banged up could use attention -Bed super comfortable but not extremely sturdy (noisy) LOL Other than that a good value and you cannot beat the location.
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 13, 2024
Michael, it's wonderful to hear that you consider AC Hotel Atlanta Buckhead at Phipps Plaza a nice property with a fantastic team and value. It's equally delightful that you appreciate the unrivaled location. We also acknowledge the observations you've made about the elevator and the bed; and rest assured, your feedback is crucial in our ongoing efforts to improve our guests' experience. We sincerely look forward to hosting you again for an even better stay.

10/10 Excellent

Jennifer, Maconga

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Jennifer, thank you for your rating. It's a delight to know that your stay at the AC Hotel Atlanta Buckhead at Phipps Plaza met your expectations. We hope to have the pleasure of hosting you again in the future. Safe travels until then!

8/10 Good

Tamango

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Really great location in the center of everything
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 13, 2024
Tamango, it's wonderful to hear that you had an excellent experience at AC Hotel Atlanta Buckhead at Phipps Plaza. We're also thrilled the location was perfect for your needs, placing you in the heart of all the activities. We look forward to welcoming you back in the near future.

10/10 Excellent

Alanna

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 9, 2024
Alanna, thank you for your top rating! At AC Hotel Atlanta Buckhead at Phipps Plaza, our team members strive to provide an exceptional experience for our guests. We're thrilled to see you enjoyed your stay, and we hope to welcome you back soon.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 9, 2024
Thank you for this excellent rating!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at AC Hotel Atlanta Buckhead at Phipps Plaza! We'd love to host you again someday for yet another unforgettable visit.

8/10 Good

Bria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel rooms are like new. Location is great. Bed could be more comfortable. Overall, we enjoyed our stay.
Stayed 4 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Bria, thank you for choosing AC Hotel Atlanta Buckhead at Phipps Plaza for your stay. We're delighted that you appreciated our well-kept rooms and prime location. We continuously strive to improve on all aspects, including ensuring our beds meet the expectations of offering the utmost comfort. It's wonderful to hear that overall, you had an enjoyable stay. We hope to welcome you back soon and offer an even more satisfying experience.

10/10 Excellent

Jordan

Stayed 3 nights in Dec 2023
Response from Customer Service on Jan 4, 2024
Thanks, Jordan! It's outstanding your time at AC Hotel Atlanta Buckhead at Phipps Plaza was fantastic. We can't wait until your next visit!

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stay here often because of family nearby. I particularly want to point out Chantis(spelling), who works the overnight shift who was a big help at Xmas as we had to sort out 4 separate reservations. Our 6 day stay was most pleasant.
Stayed 4 nights in Dec 2023
Response from Customer Service on Jan 1, 2024
Thomas, we're delighted you consistently choose the AC Hotel Atlanta Buckhead at Phipps Plaza for your stays. It sounds like Chantis played a significant role in making your Christmas visit smooth despite the numerous reservations. We're happy to learn your six-day visit was pleasant. Your repeated patronage means a lot to us and we anticipate your return for another pleasant experience.

10/10 Excellent

TIMOTHY, Fayetteville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great and apart of Phipps plaza with easy walkway to the mall.
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 30, 2023
Timothy, it's heartening to know you found AC Hotel Atlanta Buckhead at Phipps Plaza advantageously located, offering effortless accessibility to Phipps Plaza for our guests. We appreciate you choosing to stay with us and taking the time to share your thoughts. Your positive experience is our biggest reward. Hope to see you again soon!

10/10 Excellent

sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the AC Marriott
Great location with easy walking to shopping & dining. Modern room with friendly staff.
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 26, 2023
Sarah, thank you for sharing your experience at AC Hotel Atlanta Buckhead at Phipps Plaza. It's fantastic to know you appreciated our centralized locale that put shopping and dining within easy reach. We also take pride in our contemporary rooms and amicable team members. Your feedback is greatly valued, and we're looking forward to your next visit.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 23, 2023
Deborah, thank you for your top rating for AC Hotel Atlanta Buckhead at Phipps Plaza. It's terrific to know we succeeded in providing an excellent experience. We look forward to the pleasure of your company again in the future.

10/10 Excellent

Lafaunda

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 12, 2023
Lafaunda, thank you for your full score feedback. We, at AC Hotel Atlanta Buckhead at Phipps Plaza, are delighted you had an exceptional stay. We look forward to welcoming you back on your next visit to Atlanta.