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"Gorgeous building, room and well maintained gardens, however for a 5* hotel the service was poor, the staff seemed less than enthusiastic towards guests and there was no feeling of warmth or welcome from them. Possibly because they where so few in number. The hotel seriously lacks enough staff to provide much of a service. They hardly provide you with any extras in the room with only 2 coffee pods provided each day with nothing other than coffee top ups provided beyond the first day. The spa area was fantastic, 10 years ago but now its very worn and showing its age.I couldnt believe that for this level of hotel how dirty and unclean it was. Brown tide marks around the pool, black mould on the shower heads in the thermal area and the ice room smelt mouldy and was covered in black mould especially around the tube where the ice came out, the shower head and the cubicle. All the fancy showers in the thermal area didnt work as they should or didnt work at all. Most of the thermal pool jets didnt work apart from the odd few, tiles were missing, dirty windows and unclean floors. This hotel whilst lovely needs to seriously look at the service it is providing especially to guests who stay beyond a couple of days and invest maintenance and a deep clean of its spa area. Sadly this was far from a five star experience. "

"Clean and well presented. Staff very helpful. Continental breakfast limited. No fruit salads, porridge, bananas, oat milk, prunes, granolas, cereal toppings or berries etc. "

"A great stay. We will be back!"

"Pretty faultless even without a window! The hotel had a great feel to it. Reception had a cool vibe and one evening they had a cheese and wine evening. Very central. Clean. Long stay parking less than 10 mins away. I'd definately stay again. Bravo to the team running the place 👏👏👏"

"I loved the uniqueness and traditional architecture of this hotel. Staff was amazing and kind, food and drinks very good, and location very convenient, close to Roman baths. "

"The menu and restaurant staff were outstanding. Reception showed us to our room which was unexpected but much appreciated. The room was quaint, the electrics a bit of a mystery, but the hotel itself shone in all its Georgian glory."

"A beautiful hotel with perfect service"

"Great staff"

"Got there before checkin time, friendly staff let us store our bags until came back later, and let us park the car in an available spot. Room"