“We booked a £324 overnight stay, including dinner and breakfast, as an early birthday treat. The hotel looked attractive and the room appeared clean, but the experience was deeply disappointing.
We booked a Deluxe Room, having deliberately ruled out the separately advertised Deluxe Accessible Room. On arrival, we were allocated what appeared to be that room, in the separate Coach House. It was stark and lacked the character we expected.
Worse was the handling of our concerns. The duty manager...
“We booked a £324 overnight stay, including dinner and breakfast, as an early birthday treat. The hotel looked attractive and the room appeared clean, but the experience was deeply disappointing.
We booked a Deluxe Room, having deliberately ruled out the separately advertised Deluxe Accessible Room. On arrival, we were allocated what appeared to be that room, in the separate Coach House. It was stark and lacked the character we expected.
Worse was the handling of our concerns. The duty manager...
Erik