Does Azul Beach Resort Riviera Maya, Gourmet All Inclusive by Karisma have a pool?

Yes, this property has 5 outdoor pools and a children's pool.

Is Azul Beach Resort Riviera Maya, Gourmet All Inclusive by Karisma pet-friendly?

No, pets are not allowed at this property.

How much is parking at Azul Beach Resort Riviera Maya, Gourmet All Inclusive by Karisma?

Valet parking is free at this property.

Are there all-inclusive benefits at Azul Beach Resort Riviera Maya, Gourmet All Inclusive by Karisma?

Yes, the property is all-inclusive. Activities include snorkeling, kayaking, surfing/body boarding, and more.

Where is Azul Beach Resort Riviera Maya, Gourmet All Inclusive by Karisma located?

Nestled on the beach, this Puerto Morelos property is within a 5-minute walk of Petempich Bay and Arrecife de Puerto Morelos National Park. Puerto Morelos Beach is 1.8 mi (2.9 km) away.

Reviews, Deals & Photos 2025

4/10 Poor

Verified traveler

Dec 16, 2019

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

In need of upgrades. Had to switch rooms because shower was emitting horrible sulfur smells that stunk up whole room. Bed mattress had giant hole in it. Room faced a construction site that started at 7:45 every morning. Most staff was very helpful and nice but concierge was unbelievably and shockingly rude and obnoxious. And not just to us. He is in the wrong line of work.

Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveler

Mar 24, 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything from the service to the appearance was amazing about this resort

Stayed 3 nights in Oct 2018

4/10 Poor

Verified traveler

Jan 30, 2020

Liked: Cleanliness, staff & service, property conditions & facilities

I did not end up staying at the reserved property. The resort was sold and so my reservation was transferred to another resort. The resort itself was nice but the food was very disappointing. I also found out the resort I paid for was more expensive than the resort they transferred me to and no refund was provided to make up the difference.

Stayed 7 nights in Jan 2020

10/10 Excellent

Verified traveler

Oct 11, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 7 nights in Jan 2019

8/10 Good

Verified traveler

Oct 1, 2019

Stayed 5 nights in Sep 2019

2/10 Terrible

Verified traveler

Sep 18, 2019

Liked: Cleanliness

Disliked: Staff & service, amenities, property conditions & facilities

We loved how clean the property was. There was always someone doing maintenance and maintaining the grounds. However, we pitched a swim up room and was advertised as a bar was close by, the bar was completely closed and you could not get a drink. It was advertised that they had 4 eateries, however they were all closed and you could only order or eat at the bar. If you wanted something from a closed restaurant, you could order but only had 2 choices and there were only what the outside bar areas could produce. The ocean was beyond horrific! There was so much seaweed. We understand that they can not control that, but the photos online do not show any seaweed. Once arriving we were told it has been like that for a year. There was a red flag and you were not able to get or utilize the ocean. They then las a list of scheduled events going on through out the day. We tried to attend 2 of them and no one from the staff showed up to make the events happen. Everything we were told and sold on the website was not useable or feasible. We were so upset we left the property as we were not able to do anything, except swim, and that was only for 8 hours a day and on their schedule. Beyond upset and disappointed.

Stayed 4 nights in Sep 2019

6/10 Okay

Frances, Picayune

Sep 8, 2019

Liked: Cleanliness, staff & service, property conditions & facilities

I think it would have been a swim up pool pad if we would have had the two side-by-side because we requested to other room because we didn't get them side-by-side. I feel like they just take my money

Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Jul 23, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Jul 2019

10/10 Excellent

BSC

Jun 18, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property was very well maintained and relaxing. Beautiful views of the ocean and many available cabanas lined the beach. The main pool with a swim up bar was a little small but there is a second one on the other side of the property that was always empty.

Stayed 5 nights in Jun 2019

10/10 Excellent

Verified traveler

May 28, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful room, great views, good staff. Friendly and clean resort.

Stayed 4 nights in May 2019

8/10 Good

Verified traveler

May 19, 2019

I like everything view is awesome room service was on time

Stayed 3 nights in May 2019

6/10 Okay

JR, Houston,Tx

May 3, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved the smaller setting and the amenities, particularly for children. Didn’t like the room at all (I wasn’t even aware does kind of rooms existed in the property) and the food was everything but gourmet. Breakfast buffet was ok but lunch/dinner more like Chillis/Applebees quality

Stayed 3 nights in Apr 2019

8/10 Good

Verified traveler

Apr 15, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Apr 2019

10/10 Excellent

Marie, Côtes d Armor, France

Apr 5, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

L'endroit est magnifique, le personnel adorable, la nourriture excellente et les équipements au top. Je recommande fortement cet hôtel !

Stayed 13 nights in Mar 2019

6/10 Okay

NYC

Apr 5, 2019

Liked: Cleanliness, staff & service

Needs to be updated in main entrance , lobby and dining facility

Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveler

Mar 31, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Friendly staff, great food and beautiful beach! Clean rooms.

Stayed 5 nights in Mar 2019

10/10 Excellent

Verified traveler

Mar 27, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

My family and i have been to many different resorts/ hotels in Mexico over the last 8 years... we've been to 5 star hotels as well as 3.5 stars. This one definitely stood out! #1 thing is service! Customers are really important, and everyone really does their best to accommodate each guest. The food is great! The beach is amazing! They clean every bit of grass on it all day long! We loved it that it was a small resort and everything was conveniently close by! At breakfast and lunch Noel and Antonio were amazing! They always made us feel welcomed! We we're excited to see them every day)! Also on the beach, Perla was great! She always went out of her way on finding daybeds and accommodating our needs! She's very friendly and sweet! These were just a few people that stood out...but overall very many are great to! Its hard to remember everyone's name! The resort is very and i mean VERY kid friendly! Every restaurant has their own kids menu. The beach has a basket full of beach sand toys! We saw they even provide stroller, baby bathtubs, cribs and baby food to families with infants and small babies! This was very unique compared to any other resort we've been to! Over all we really enjoyed our stay and had a great time!

Stayed 10 nights in Mar 2019

10/10 Excellent

Verified traveler

Mar 25, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 7 nights in Mar 2019

8/10 Good

Verified traveler

Feb 11, 2019

Liked: Cleanliness, staff & service, property conditions & facilities

Loved the food and service. Not impressed with our room. It was old, dingy and had tiny ants all over. Not cleaned properly though we tipped everyday generously. The room had a old smell to it though we were told our room and pillows would have the scent we picked when checking in.

Stayed 5 nights in Feb 2019

10/10 Excellent

Verified traveler

Feb 6, 2019

Stayed 7 nights in Jan 2019

10/10 Excellent

Justin, Montreal, ca

Feb 6, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Perfect property for a family with small children. We have an 8 month old and a 2.5 year old. Smaller resort, but they absolutely cater to young families (lots of kids pools/activities), nice beach, great food and truly amazing staff. We will certainly go back. Highly recommend this resort!

Stayed 7 nights in Jan 2019

8/10 Good

Kathleen

Jan 14, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Small property. Only there 3 nights but staff remembered our preferences after day one. Older property but well maintained. Would stay there again.

Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveler

Dec 26, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 6 nights in Dec 2018

8/10 Good

cd, somerset, ma

Dec 20, 2018

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed here in December, overall I liked the property, it's not too big which is nice, not super crowded when I went. There are several restaurants at the property with a variety of food to choose from. Room was large, bed comfortable and grounds very clean. They also have a really nice spa if you want to take advantage of a massage or other spa like activities. The staff were all very nice as well. This report is great for families, there were a lot of families there with small kids. I have a couple of things that I wanted to point out that were a little odd. 1-Housekeeping-Cleaned the room at some point during the day, then someone came back at like 8 to ask if we needed towels and then someone knocking on the door at 9:30 asking us if we want waters. This happened a couple times. I could not figure out why they didn't just do all this stuff during the day and who comes to someone's room at 9:30? Another day, we were out all day and no one cleaned our room. This time, went to the desk and asked them to have someone clean it (5:pm) went back to the room at like 10 and it was not cleaned. 2-Beach-It's nice but there's a fair amount of seaweed pretty much every day I was there. They do have people raking it and dumping it but it's there. It really was not a huge deal, just mentioning it. The beach itself is soft sand, the swimming area in front was shallow so also good for little kids, they have kayaks if you want to use them.

Stayed 8 nights in Dec 2018

8/10 Good

Verified traveler

Dec 15, 2018

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 5 nights in Dec 2018

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Azul Beach Resort Riviera Maya, Gourmet All Inclusive by Karisma Reviews

Reviews

Excellent

9.2/10

9.0/10

8.2/10

8.8/10

Reviews

4/10 Poor

Verified traveler

Verified traveler