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Hotel 28

3.0 star property

Choose dates to view prices

Located close to Mercado 28 and Cancun Mall, Hotel 28 provides a poolside bar, a terrace, and an outdoor entertainment area. Stay connected with free in-room WiFi.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Bar
The current price is ₩69,404
₩91,493 total
includes taxes & fees
Jul 5 - Jul 6

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Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Two Bedroom Junior Suite

45-inch Smart TV with digital channels, Netflix, streaming services

Two Bedroom Junior Suite

9.8 out of 10
Exceptional
(9 reviews)
  • 54 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds
  • Free WiFi

View all photos for Two Bedroom Deluxe Suite

Two Bedroom Deluxe Suite | Hypo-allergenic bedding, memory foam beds, minibar, in-room safe

Two Bedroom Deluxe Suite

  • 54 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds
  • Free WiFi

View all photos for Studio Suite

Hypo-allergenic bedding, memory foam beds, minibar, in-room safe

Studio Suite

9.0 out of 10
Wonderful
(9 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Located in Downtown Cancun, a neighborhood in Cancun, Hotel 28 is in a shopping district. Mercado 28 and Cancun Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Langosta Beach and Tortuga Beach. Cancun Convention Center and Gaviota Azul Beach are two other places to visit that come recommended. Visit our Cancun travel guide
Map
AV. XELHA SM 27 MZ 14, LT 13-01, Cancun, QROO, 77509

What's nearby

  • Mercado 28
    2 min walk - 0.2 km
  • Plaza 28
    6 min walk - 0.6 km
  • Las Palapas Park
    9 min walk - 0.8 km
  • La Sagrada Familia Parish
    10 min walk - 0.9 km
  • Mercado 23
    14 min walk - 1.2 km

Getting around

  • Cancun Intl. Airport (CUN)
    26 min drive

Restaurants

  • Comida Mexicana, Mariscos Y Más
    2 min walk
  • Mr. Habañero
    3 min walk
  • Pescado con Limón
    2 min walk
  • Doña Fany
    1 min walk
  • Cocktelería El Cejas
    2 min walk

About this property

Hotel 28

  • Hotel near Cancun Mall
  • Located close to Mercado 28, Hotel 28 provides a poolside bar, a terrace, and an outdoor entertainment area. Stay connected with free in-room WiFi.
  • Other perks at this hotel include:
    • An outdoor pool
    • Free self parking
    • Continental breakfast (surcharge), airport drop-off service (surcharge), and beach towels
    • Outdoor furniture
  • Room features
  • All guestrooms are individually furnished, and have comforts such as laptop-friendly workspaces and air conditioning, in addition to perks like free WiFi and safes.
  • Extra amenities include:
    • Hypo-allergenic bedding and memory foam beds
    • Showers and shampoo
    • 45-inch Smart TVs with Netflix, streaming services, and digital channels
    • Wardrobes/closets, kitchens, and mini fridges

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport drop-off shuttle at scheduled times and on request for a surcharge
  • Beach shuttle (surcharge)
  • Free secured, uncovered self parking on site

Food and drink

  • Daily continental breakfast available 9:00 AM to 11:00 AM for a fee: MXN 150 for adults and MXN 120 for children
  • A poolside bar

Things to do

  • Outdoor pool

Family friendly

  • Dining table
  • In-room kitchen
  • Mini-fridge
  • Outdoor pool

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Beach towels
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Stair-free path to entrance
  • Well-lit path to entrance

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 45-inch smart TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Freezer
  • Kitchen
  • Kitchen island
  • Limited room service
  • Mini-fridge
  • Minibar
  • Paper towels
  • Stovetop

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Mobile key entry
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM
Minimum check-in age: 16

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 9:00 AM - 9:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from May 1 2026 to July 1 2026 (completion date subject to change). The following areas are affected:
  • Exterior

Guests will have access to the following alternate facilities during the renovation:

  • Outdoor pool
  • Recreational facilities

Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately MXN 150 for adults and MXN 120 for children
  • Airport shuttle fee: MXN 850 per vehicle (maximum occupancy 8)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 002-025-002585/2026

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 10:00 PM
No pets and no service animals are allowed at this property

Frequently asked questions

Does Hotel 28 have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–10:00 PM.

How much does it cost to stay at Hotel 28?

As of Jul 3, 2026, prices found for a 1-night stay for 2 adults at Hotel 28 on Jul 5, 2026 start from ₩69,404, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel 28 pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel 28?

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM. After-hours check-in is not available.

What time is check-out at Hotel 28?

Check-out is at noon.

Does Hotel 28 provide a shuttle to the airport?

Yes, there's a shuttle from the hotel to the airport that runs on request. A fee of MXN 850 per vehicle applies.

Where is Hotel 28 located?

Located in Downtown Cancun, this hotel is steps from Mercado 28 and 2.1 mi (3.3 km) from Cancun Mall. Langosta Beach and Tortuga Beach are also within 6 mi (10 km).

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Reviews

Hotel 28 Reviews

9.6

Exceptional

9.8

Cleanliness

9.4

Amenities

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 112 out of 128 reviews
Rating 8 - Good. 7 out of 128 reviews
Rating 6 - Okay. 5 out of 128 reviews
Rating 4 - Poor. 1 out of 128 reviews
Rating 2 - Terrible. 3 out of 128 reviews

Reviews

Verified

10/10 Excellent

Mohsan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfy bed with very welcoming and friendly staff.
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool property - great location for market..lovely staff.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Mohammed yasar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and spotless the staff very welcoming and friendly. It was a nice safe spot to stay close to the local area and the market is just across the road. We loved our stay here absolutely amazing. It is well worth a stay if you want to experience the local culture
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property, large suites, pool nice,
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Teri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. The room was nice, the staff was wonderful. The location was fun. I would definitely stay there again.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently located near Market 28 and Walmart, with several great cafés within walking distance. The staff are incredibly friendly, helpful, and accommodating. When I lost my phone (completely my own fault), everyone went above and beyond to assist me, especially the reception team. Their kindness and professionalism made a stressful situation much easier to handle, especially as an English speaker with little to no knowledge of Spanish. I truly appreciated their support and hospitality throughout the experience. I highly recommend this hotel and would happily stay here again!
Stayed 8 nights in May 2026
Verified

10/10 Excellent

Abhishek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in the middle of the town, still quite close to the hotel zone. Rooms are very comfortable and the Staff is very friendly.
Stayed 2 nights in Dec 2025
Verified

6/10 Okay

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness location except for the parking. We are only there a couple nights that was great. Regards
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Belsie

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and the facility very clean!
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Pierre-Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like the place and location near the market. Clean place with comfortable amenities.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little property. AC worked great. Staff were very friendly and helpful. Some issues at certain times where there was no water, but for us was not an issue.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities
Modern, clean hotel in good location. Friendly, helpful staff.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Chinching

“I had a great stay at Hotel 28. The rooms were clean, the atmosphere was friendly, and the manager Jose and staff were very helpful. I’d definitely recommend it to other travelers.”
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Mary Jo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This a new, small, and very nicely appointed hotel. It's quiet, friendly, and located near a small market and a fabulous, authentic Parrilla serving great meats and small dishes. A ten minute walk takes you to Parque de las Palapas, a vibrant community facility full of local families, music, shops, bathrooms, and a children's playground. We enjoyed visiting the hotel strip and beach during the day but were happy to be staying in this lovely neighborhood an Uber ride away Cancun's Las Vegas like vibe.
Parque de las Palapas
The park is full of families on Saturday night.
Small hotel, in the midst of a real neighborhood.
Great grill across the streat.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Flavia

Liked: Cleanliness, staff & service, property conditions & facilities
Modern facility, excellent service and maintenance/ cleanliness at a reasonable price. Great place to stay!
Stayed 7 nights in Sep 2025
Verified

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities
Room was very clean and had daily housekeeping. AC was nice and cold. Hotel staff were very accommodating.
Stayed 9 nights in Dec 2025
Verified

10/10 Excellent

Matty Michael

Liked: Cleanliness, amenities, property conditions & facilities
Staff were very kind and helped us with everything we need. Room was very clean and had everything cleaned each day
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
For an experience totally different than the hotel zone, Hotel 28 is an excellent base. Staff are super helpful and friendly.
Stayed 8 nights in Oct 2025
Verified

10/10 Excellent

oscar j

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay quiet safe beds really comfortable staff very helpful and friendly alot of restaurant close by
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Troy Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
The facility was very clean and very convenient for the purpose of my trip. Jose was extremely polite and helpful. Definitely recommend this place .
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Lindsay

Liked: Cleanliness, amenities, property conditions & facilities
The space was comfortable from the moment you walk through the gate. First Jose is a wonderful concierge and the entire staff was very warm and welcoming. If you are looking for a space that feels more like home than a hotel but you still want the amenities then this is the place for you. Only thing I would enhance is the pool temp being controlled.
Stayed 3 nights in Jan 2026
Verified

6/10 Okay

Gerald

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I gave Jose $35. USD at check-in. I couldn’t understand what the $35. was for. I prepaid everything and I didn’t get it back at checkout. My room was clean and comfortable.
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Avedis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional service and personnel. One of the finest five-star hotels in Lebanon. Highly recommended.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Downtown Cancun

Very beautiful little Motel, only about a dozen rooms. Very private comfortable. Wonderful coffee, bar and continental breakfast of fresh fruit and eggs.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Saeko

Liked: Amenities, property conditions & facilities
Stuff was beyond my expectation. Jose was the best customer service person at the front!
Stayed 1 night in Nov 2025